Job Description
Commercial Lines CSR
Job Summary
Seeking a dedicated and detail-oriented Commercial Lines Customer Service Representative (CSR) to join a growing team. This role is integral to the operations, focusing on providing exceptional service to the clients and ensuring seamless processing of commercial lines accounts. If you have a strong background in commercial lines processing and are passionate about delivering outstanding customer service, encourage you to apply.
Compensation Package
- Salary Range: $50,000 - $65,000 annually (up to $70,000 for highly qualified candidates)
- Benefits: Comprehensive medical, dental, and vision coverage
- Paid Time Off: 4 weeks (20 days) PTO starting, plus 10 paid holidays; up to 80 hours of PTO can be rolled over annually
- Work Arrangement: Hybrid model (4 days in-office, 1 day remote) in either Greenbelt or Baltimore
- Travel: No travel required
Responsibilities
- Process commercial lines accounts, including certificates, endorsements, and general administrative tasks
- Handle middle-market accounts with premiums ranging from $100,000 to $2 million
- Assist with quoting new and renewal business
- Utilize Applied EPIC software for account management and processing
- Collaborate with team members to ensure client satisfaction and operational efficiency
Qualifications/Requirements
- Licensure: Active Property & Casualty (P&C) license is required
- Experience: Minimum of 4 years in commercial lines processing; experience with middle-market accounts is preferred
- Technical Skills: Proficiency in Applied EPIC software is highly desirable
- Preferred Background: Candidates with experience in agency operations or larger brokerage firms are encouraged to apply
- Attributes: Strong attention to detail, excellent organizational skills, and a commitment to providing exceptional customer service
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