Oregon Workers' Compensation Claims Adjuster

Job Summary

Seeking a highly skilled and experienced Oregon Workers' Compensation Claims Adjuster to join a team. This is a fully remote position; The ideal candidate will have a strong background in managing Oregon workers' compensation claims, ensuring compliance with state statutes and administrative rules, and delivering exceptional customer service.

Compensation Package

• Salary: $80,000 - $90,000 per year
• Bonus: 5% annual target bonus
• Benefits: Comprehensive medical benefits package, 401(k) with company match, and more

Responsibilities

• Manage a caseload of 90-100 Oregon workers' compensation claims, ensuring compliance with state statutes and administrative rules.
• Conduct thorough investigations, including recorded statements, wage calculations, compensability decisions, and reserve evaluations.
• Coordinate medical treatment, return-to-work efforts, and vocational services as needed.
• Maintain accurate and timely documentation throughout the life of each claim.
• Collaborate with employers, attorneys, nurse case managers, and medical providers to achieve efficient claim outcomes.
• Negotiate settlements and attend mediations or hearings when necessary.
• Ensure all regulatory timeframes and reporting requirements are met, including 801/827 forms and 1502 filings.
• Handle multiple accounts and manage some litigation cases.

Qualifications/Requirements

• Minimum of 5 years of experience handling Oregon workers' compensation claims.
• Experience handling claims in multiple jurisdictions is a plus; California experience is highly desirable.
• Strong knowledge of Oregon workers' compensation statutes and administrative rules.
• Excellent communication, negotiation, and organizational skills.
• Ability to work independently in a remote environment while managing a high-volume caseload.

#LI-MW1

Oregon Workers' Compensation Claims Adjuster

Job Summary

Seeking a highly skilled and experienced New Mexico Workers' Compensation Claims Adjuster to join a team. This is a fully remote position; The ideal candidate will have a strong background in managing New Mexico workers' compensation claims, ensuring compliance with state statutes and administrative rules, and delivering exceptional customer service.

Compensation Package

• Salary: $80,000 - $90,000 per year
• Bonus: 5% annual target bonus
• Benefits: Comprehensive medical benefits package, 401(k) with company match, and more

Responsibilities

• Manage a caseload of 90-100 New Mexico workers' compensation claims, ensuring compliance with state statutes and administrative rules.
• Conduct thorough investigations, including recorded statements, wage calculations, compensability decisions, and reserve evaluations.
• Coordinate medical treatment, return-to-work efforts, and vocational services as needed.
• Maintain accurate and timely documentation throughout the life of each claim.
• Collaborate with employers, attorneys, nurse case managers, and medical providers to achieve efficient claim outcomes.
• Negotiate settlements and attend mediations or hearings when necessary.
• Ensure all regulatory timeframes and reporting requirements are met, including 801/827 forms and 1502 filings.
• Handle multiple accounts and manage some litigation cases.

Qualifications/Requirements

• Minimum of 5 years of experience handling New Mexico workers' compensation claims.
• Experience handling claims in multiple jurisdictions is a plus
• Strong knowledge of NM workers' compensation statutes and administrative rules.
• Excellent communication, negotiation, and organizational skills.
• Ability to work independently in a remote environment while managing a high-volume caseload.

#LI-MW1

Lead Account Executive - Transportation Underwriter

Job Summary

Seeking a highly skilled and experienced Lead Account Executive to join a team as a Senior-level Transportation/Garage Underwriter. In this role, you will be responsible for underwriting, managing, and growing a profitable portfolio of transportation business. You will work closely with brokers to identify new business opportunities, retain high-quality accounts, and deliver exceptional underwriting results.

Compensation Package

• Competitive salary commensurate with experience.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Professional development opportunities and support for industry certifications.

Responsibilities

Underwriting & Portfolio Management

• Underwrite and manage a large transportation insurance portfolio, balancing growth, profitability, and retention objectives.
• Evaluate and price new and renewal transportation risks in accordance with underwriting guidelines and carrier appetite.
• Analyze submissions, loss experience, financials, operational exposures, and risk characteristics to make sound underwriting decisions.
• Monitor portfolio performance and proactively identify opportunities to improve profitability and premium growth.
• Negotiate terms, conditions, pricing, and coverage structures on new and renewal accounts.

Broker & Client Relationship Management

• Develop and maintain strong relationships with wholesale and retail broker partners.
• Serve as a trusted underwriting resource for brokers and key clients.
• Collaborate with brokers to identify new business opportunities and implement growth strategies.
• Respond to underwriting inquiries and resolve escalated account issues in a timely and professional manner.
• Participate in broker meetings, marketing initiatives, and industry events to strengthen market presence.

New Business Development

• Identify, evaluate, and pursue profitable new business opportunities within the transportation marketplace.
• Collaborate with leadership on production goals and business development initiatives.
• Support strategic growth efforts through proactive agency management and pipeline development.
• Review and assess new business submissions for profitability, risk quality, and fit within program appetite.

Team Collaboration & Leadership

• Serve as a senior underwriting resource for team members.
• Mentor and support junior underwriters through technical guidance and knowledge sharing.
• Collaborate with underwriting, operations, claims, and leadership teams to deliver consistent client and broker experiences.
• Contribute to process improvement initiatives that enhance operational efficiency and underwriting effectiveness.

Compliance & Operational Excellence

• Ensure compliance with underwriting guidelines, carrier requirements, regulatory standards, and internal policies.
• Maintain accurate account documentation and underwriting records.
• Monitor production, renewal retention, and portfolio trends to support business planning efforts.
• Utilize underwriting technology platforms and data analytics to support portfolio management decisions.

Qualifications/Requirements

Required Qualifications

• Bachelor’s degree in Risk Management, Business, Finance, Insurance, or a related field, or equivalent industry experience.
• 5-7+ years of transportation underwriting experience.
• Proven ability to manage a book of business and achieve profitability objectives.
• Strong broker relationship management and business development skills.
• Experience evaluating complex transportation risk exposures.
• Strong negotiation, analytical, and decision-making abilities.
• Excellent written and verbal communication skills.
• Ability to work independently while collaborating effectively within a team environment.

#LI-JB1

Senior Underwriter - Workers’ Compensation

Job Summary

Seeking a highly skilled and experienced Senior Underwriter to join a team, specializing in Workers’ Compensation. This role is pivotal in managing and growing a profitable book of business, providing advanced technical underwriting expertise, and ensuring compliance with underwriting guidelines and regulatory requirements.

Compensation Package

• Competitive salary commensurate with experience.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Paid time off and holidays.
• Professional development opportunities and support for industry certifications.

Responsibilities

• Manage and underwrite new and renewal Workers’ Compensation accounts, ensuring adherence to company underwriting guidelines and state regulations.
• Analyze submissions, including loss runs, experience modifications, payroll classifications, and safety controls, to select profitable risks.
• Determine appropriate pricing, coverage structures, limits, and terms to maintain profitability and competitiveness.
• Assess key risk factors such as workplace safety programs, claims history, job classifications, and multi-state exposures.
• Actively manage a complex book of business, focusing on portfolio profitability, retention, and growth targets.
• Negotiate pricing, terms, and conditions with brokers and agents, identifying cross-sell opportunities across other commercial lines.
• Build and maintain strong relationships with brokers, agents, and internal stakeholders to drive new business opportunities.
• Collaborate with claims, loss control, and actuarial teams to enhance risk selection and deliver a comprehensive underwriting approach.
• Provide accurate forecasting, participate in business planning, and contribute to achieving underwriting and financial performance goals.
• Mentor and support junior underwriters, offering guidance on underwriting practices, classification accuracy, and regulatory considerations.
• Stay informed on Workers’ Compensation market trends, regulatory changes (particularly in California), and emerging risks, adjusting strategies as needed.
• Support process improvements and leverage technology to enhance underwriting efficiency and decision-making.

Qualifications/Requirements

• Minimum of 6+ years of dedicated Workers’ Compensation underwriting experience (8+ years preferred), with a proven track record of managing complex accounts.
• Strong knowledge of California Workers’ Compensation regulations and rate environment is highly preferred.
• Bachelor’s degree in Risk Management, Business Administration, Finance, or a related field is required. Equivalent professional experience will be considered.
• Active state Property & Casualty license (California preferred) is required.
• Industry designations such as CPCU (Chartered Property Casualty Underwriter), ARM, or CIC are preferred.
• Exceptional analytical, negotiation, and relationship-building skills.
• Ability to work independently and collaboratively in a fast-paced environment.

#LI-JB1

Commercial CSR

Job Summary

Seeking a dedicated and detail-oriented Commercial Customer Service Representative (CSR) to join a team. This role is integral to providing exceptional service to a clients and ensuring smooth operations within a organization. The ideal candidate will bring expertise in Property & Casualty (P&C) insurance, a strong customer service background, and a proactive approach to problem-solving.

Compensation Package

• Salary Range: $54,000 - $62,000 annually, commensurate with experience.
• Benefits:
  • 100% employee-owned company with an Employee Stock Ownership Plan (ESOP).
  • ESOP contributions equating to a 19% employee match, fostering financial growth
  • Comprehensive benefits package designed to support your well-being and professional growth.

Responsibilities

• Serve as the primary point of contact for commercial clients, addressing inquiries and resolving issues promptly and professionally.
• Manage and maintain client accounts, ensuring accuracy and compliance with company policies and industry regulations.
• Utilize software tools such as Epic and Pipe Drive to track and manage client interactions and account details.
• Collaborate with internal teams to ensure seamless service delivery and client satisfaction.
• Support the sales team by identifying opportunities for account growth and cross-selling additional services.
• Participate in regular team meetings and contribute to process improvement initiatives.

Qualifications/Requirements

• Licensure/Designations: Active Property & Casualty (P&C) license required.
• Experience:
  • Preferred: 2+ years of experience in a similar role within the insurance industry.
  • Familiarity with managing commercial accounts is highly desirable.
• Technical Skills: Proficiency in Epic and Pipe Drive software is preferred.
• Strong communication and interpersonal skills, with the ability to build and maintain client relationships.
• Detail-oriented with excellent organizational and time-management abilities.
• Self-motivated and capable of working both independently and collaboratively in a team environment.

#LI-RC1

Personal Lines Account Manager

Job Summary

Seeking a dedicated and professional Personal Lines Account Manager to join a team. In this role, you will be responsible for managing a personal lines book of business, providing exceptional service to clients, and ensuring the smooth handling of all account-related tasks. This position requires a proactive individual with strong organizational skills and a commitment to delivering high-quality results.

Compensation Package

• Salary: $65,000 - $70,000 annually
• Benefits: Comprehensive benefits package available (details provided during the interview process)

Responsibilities

• Manage and service a personal lines book of business with account sizes ranging from $100 to $50,000 in premium.
• Handle endorsements, billing inquiries, payments, and claims.
• Track renewals and cancellations, ensuring timely processing and follow-up.
• Address underwriting issues and assist with remarketing and quoting account rounds for existing personal lines business.
• Provide backup support for issuing new business policies and quoting new accounts.
• Maintain accurate records and ensure compliance with company policies and procedures.

Qualifications/Requirements

• Licenses/Designations: Property & Casualty (P&C) license required.
• Experience: Minimum of 3 years managing personal lines accounts from start to finish.
• Software Proficiency: Experience with Applied Epic software is preferred.
• Soft Skills:
  • Professional demeanor and communication skills.
  • Strong sense of accountability and reliability.
  • Ability to work effectively as part of a team.

#LI-BC2

Personal Lines Service Representative with Sales Potential

Job Summary

Seeking a motivated and dynamic Personal Lines (PL) Service Representative who is eager to contribute to a team. This role offers a unique opportunity to combine service expertise with sales potential, with the possibility of transitioning into a more sales-focused position within six months. The ideal candidate will have a Property & Casualty (P&C) license and a passion for delivering exceptional customer service while driving business growth.

Compensation Package

• Base Salary: $50,000 - $60,000 annually (commensurate with experience and qualifications)
• Incentives:
  • 20% commission on new business and renewals
  • 50% commission on new business generated externally
  • Renewals commission up to 30%
• PTO: Competitive package
• Growth Potential: Proven track record of employees significantly increasing earnings over time

Responsibilities

• Provide exceptional service to personal lines clients, including quoting new and renewal business using AI quoting tools.
• Work with carriers such as Grange, Auto Owners, Nationwide, Safeco, Wayne, and Western Reserve.
• Handle standard personal accounts and, if applicable, small business commercial accounts.
• Answer client inquiries, resolve issues, and ensure a seamless customer experience.
• Identify opportunities to cross-sell and upsell insurance products to meet client needs.
• Collaborate with the Operations Manager and other team members to achieve departmental goals.

Qualifications/Requirements

• Licenses: Active Property & Casualty (P&C) license is required.
• Experience: Previous experience in personal lines insurance is preferred. Familiarity with small business commercial accounts is a plus.
• Technical Skills: Proficiency in Hawksoft and AgencyZoom (or similar software) is highly desirable.
• Soft Skills:
  • Flexibility and adaptability in a dynamic work environment.
  • Strong communication and interpersonal skills.
  • Ability to balance service responsibilities with sales initiatives.
  • Proactive problem-solving and organizational abilities.
  • Team-oriented mindset with a focus on collaboration.

#LI-DC2

Commercial Lines Account Manager (CLAM)

Job Summary

Seeking a dedicated and experienced Commercial Lines Account Manager (CLAM) to join a growing team. With over 40 years of experience in Property & Casualty (P&C) and Life & Health/Employee Benefits (L&H/EB), a agency is a second-generation, family-oriented business that prides itself on fostering a supportive and collaborative work environment. This role offers an exciting opportunity to manage a book of small business accounts, providing end-to-end service and building strong client relationships.

Compensation Package

• Salary Range: $55,000 - $75,000, based on experience.
• Paid Time Off (PTO): Based on experience.
• Work Arrangement: Onsite preferred, but hybrid options available for the right candidate.

Responsibilities

• Manage a book of small business accounts, providing full-service support from A-Z.
• Handle all aspects of client servicing, including renewals (100% of the role).
• Build and maintain strong, client-facing relationships.
• Quote and process renewal business using AMS360 software.
• Collaborate with team members to ensure seamless account management.

Qualifications/Requirements

• Licenses: Active Property & Casualty (P&C) license required.
• Experience:
  • Minimum of 1+ years in Commercial Lines (captive experience acceptable).
  • Preferred: 3+ years of Commercial Lines experience in an agency setting.
• Technical Skills: Proficiency in AMS360 software is preferred.
• Soft Skills:
  • Strong client-facing and communication skills.
  • Detail-oriented with excellent organizational abilities.
  • Ability to work independently and collaboratively within a team.
  • Adaptability and a proactive approach to problem-solving.
  • Commitment to providing exceptional customer service.

#LI-EM1

PL/CL Customer Service Representative (CSR)

Job Summary

Seeking a dedicated and detail-oriented Personal Lines/Commercial Lines (PL/CL) Customer Service Representative (CSR) to join a close-knit and family-oriented team. This role is ideal for a professional who thrives in a collaborative and upbeat office environment. As a CSR, you will play a pivotal role in providing exceptional service to a clients, ensuring their needs are met with efficiency and care.

Compensation Package

• Salary: $50,000 annually, with opportunities to transition into a sales role that includes new business commission on the first year.
• Benefits:
  • Health insurance (50% of the employee's monthly premium covered).
  • Free dental insurance.
  • Group life insurance, long-term disability (LTD), and short-term disability (STD) coverage.
• Paid Time Off (PTO):
  • 3 weeks of PTO to start, increasing to 4 weeks after 5 years of service.

Responsibilities

• Provide exceptional customer service to clients by addressing inquiries and resolving issues promptly.
• Perform manual data entry for servicing accounts with accuracy and attention to detail.
• Support both Personal Lines and Commercial Lines accounts.
• Collaborate with team members to maintain a positive and productive work environment.
• Utilize software tools such as Microsoft 365, AMS360, and GoTo to manage daily tasks efficiently.

Qualifications/Requirements

• Licensure: Property & Casualty (P&C) license required.
• Experience: 1-3 years of relevant experience in customer service or insurance.
• Technical Skills: Proficiency in Microsoft 365, AMS360, and GoTo software.
• Preferred Background: Open to candidates with experience in captive insurance.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work onsite in Pepin, WI or Durand, WI.

#LI-RC1

Personal Lines Account Manager

Job Summary

Seeking a highly motivated and experienced Personal Lines Account Manager to join a dynamic team. This role involves managing a mid-market book of business, focusing on standard personal lines such as home, auto, and umbrella insurance. The ideal candidate will have a strong background in brokerage, excellent communication skills, and a passion for delivering exceptional client service.

Compensation Package

• Salary Range: $80,000 - $90,000 annually
• Health Insurance: 100% coverage for employees, 50% for dependents (Kaiser and Anthem plans)
• Dental Insurance: 75% coverage
• Disability Insurance: Full coverage after one year
• Stock Options: Earn stock after one year
• Equipment: Provided for remote employees

Responsibilities

• Manage a $4 million premium book of business, focusing on personal lines accounts
• Handle renewals, cross-selling, and rounding accounts
• Provide exceptional client service and maintain strong client relationships
• Collaborate with the back-office team for Certificates of Insurance (COI) and policy changes
• Quote new and renewal business, with a primary focus on renewals
• Work closely with producers and other team members to ensure client satisfaction

Qualifications/Requirements

• Licenses/Certifications: Active Property & Casualty (P&C) license required
• Experience: Minimum of 3 years in a brokerage environment, specifically in personal lines insurance
• Software Proficiency: Experience with Epic software is required
• Soft Skills:
  • Personable and approachable demeanor
  • Strong team player with a collaborative mindset
  • Excellent communication skills, both verbal and written
  • Timely and organized in managing tasks and deadlines
  • Ability to build and maintain strong client relationships

#LI-CW5