Senior Commercial Lines Account Manager

Job Summary

Seeking a dedicated Senior Commercial Lines Account Manager to join a dynamic team. This position is integral in maintaining strong client relationships, managing accounts effectively, and ensuring all client needs are met with precision and professionalism. The ideal candidate will bring expertise in commercial lines insurance, a proactive approach, and excellent communication skills to work with clients and internal teams.

Responsibilities

• Manage a book of business for commercial lines accounts, servicing clients from small businesses to large enterprises.
• Build and maintain strong relationships with clients, understanding their unique needs and providing tailored insurance solutions.
• Collaborate with underwriters and negotiate terms to secure competitive pricing and coverage options.
• Process policy renewals, endorsements, and cancellations while ensuring accuracy and compliance with company and industry standards.
• Conduct thorough reviews of insurance policies to verify alignment with client expectations and identify additional coverage opportunities.
• Communicate policy changes, coverage options, and industry updates effectively to clients.
• Resolve complex client inquiries with speed, efficiency, and professionalism.
• Monitor accounts to ensure their accuracy, timeliness, and compliance with regulatory requirements.
• Mentor and support junior account management staff to foster professional growth within the department.
• Participate in team meetings, training sessions, and company activities to share insights, challenges, and opportunities for improvement.
• Stay informed about industry trends, regulations, and carrier offerings to maintain an innovative approach to client service.

Qualifications/Requirements

• Bachelor's degree in business, insurance, or a related field, or equivalent industry experience; insurance certifications (e.g., CIC, CPCU) are a plus.
• 5+ years of experience in commercial lines account management within the insurance industry.
• Proven track record of successfully managing and growing client accounts in a fast-paced environment.
• In-depth knowledge of commercial insurance policies, carriers, and state regulations.
• Strong communication and relationship-building skills, with the ability to interact effectively with a diverse group of clients and stakeholders.
• Highly organized, detail-oriented, and able to manage multiple priorities and deadlines.
• Proficiency in insurance management systems, tools, and Microsoft Office Suite (Excel, Word, Outlook).
• Ability to maintain confidentiality and demonstrate sound judgment in decision-making.
• Holds an active P&C (Property and Casualty) insurance license.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

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Commercial Insurance Team Lead

Job Summary

Seeking a skilled and motivated Commercial Insurance Team Lead to provide leadership and support to a team of insurance professionals while delivering exceptional client servicing and driving business growth. This role involves overseeing daily operations, addressing client needs, mentoring team members, and collaborating strategically to ensure continued success within the commercial insurance sector.

Responsibilities

• Lead and oversee a team of commercial insurance account executives, promoting teamwork and professional development.
• Serve as a point of escalation for complex client inquiries and ensure timely, professional resolution.
• Monitor key performance indicators (KPIs) and team goals, ensuring alignment with organizational objectives.
• Collaborate with management to develop strategic initiatives for client retention, account growth, and operational efficiency.
• Support the team in managing a portfolio of commercial insurance accounts, including renewals, policy changes, and claims management.
• Perform quality assurance reviews to ensure accuracy and compliance with company standards and industry regulations.
• Actively mentor and train team members to enhance their technical knowledge, communication skills, and client relationship capabilities.
• Build and maintain strong relationships with underwriters, carriers, and other external partners.
• Identify and implement process improvements to increase efficiency and customer satisfaction.

Qualifications/Requirements

• Proven experience in commercial insurance, with a minimum of 5 years in a client-facing role, such as Account Executive or similar.
• Prior leadership experience, preferably as a Team Lead or in a supervisory capacity.
• Strong knowledge of commercial insurance products, industry regulations, and claims processes.
• Excellent communication and interpersonal skills, with the ability to build positive relationships with clients and team members.
• Demonstrated ability to manage and mentor diverse teams, fostering professional growth.
• Skilled in analyzing data and metrics to drive decision-making and achieve business objectives.
• Proficiency in insurance management software and Microsoft Office Suite.
• Holds an active P&C (Property and Casualty) insurance license.
• A relevant professional qualification (e.g., Chartered Insurance Practitioner, CPCU, or CIC) is a plus.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

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Personal Lines Account Manager

Job Summary

Seeking a dedicated and detail-oriented Personal Lines Account Manager to join a team. This role is ideal for a professional with a passion for delivering exceptional customer service and a strong background in personal lines insurance. As a Personal Lines Account Manager, you will manage a book of business valued at $1.5M–$2M in premium, working with standard households and some high-net-worth clients.

Compensation Package

• Salary: $50,000–$60,000 annually
• Benefits: Competitive benefits package, 401(k), paid time off, professional development opportunities, etc.

Responsibilities

• Manage a book of business with $1.5M–$2M in premium, focusing on standard households and some high-net-worth accounts.
• Utilize an automated system for quoting and re-quoting policies, ensuring accurate and timely client presentations.
• Handle new and renewal business quotes, with occasional cross-selling and new business opportunities.
• Collaborate with top carriers, including Nationwide, Safeco, Liberty, and Nat Gen.
• Maintain strong client relationships by providing exceptional service and addressing client needs promptly.

Qualifications/Requirements

• Licenses: Property & Casualty (P&C) license required; Life & Health (L&H) license preferred but not mandatory.
• Experience: 1–3 years of experience in personal lines insurance; independent agency experience preferred, but candidates with captive experience will also be considered.
• Software Proficiency: Familiarity with Applied EPIC is preferred.
• Soft Skills: Strong communication, organizational, and problem-solving skills; ability to work independently and as part of a team; customer-focused mindset.

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Senior Bodily Injury Claims Adjuster

Seeking an experienced Senior Bodily Injury Claims Adjuster to join a growing team. This position is ideal for someone who values technical accuracy and wants to contribute to a modern, forward-thinking claims environment. You’ll play a key role in delivering a high-quality claims experience by managing both first- and third-party bodily injury losses, along with related property damage exposures.

Key Responsibilities:

• Review and interpret policy coverage based on claim facts and applicable provisions
• Determine liability, including evaluation of comparative negligence scenarios
• Partner with leadership on high-exposure claims, reserve adequacy, and overall claim strategy
• Assess and respond to settlement demands with sound judgment
• Negotiate resolutions with claimants, attorneys, and other involved parties
• Leverage available data and reporting to identify trends and inform claim handling decisions
• Support special initiatives and projects as needed within the claims function

Qualifications:

• 7+ years of experience handling commercial auto claims, including at least 5 years managing complex injury cases
• Minimum of 3 years working within an insurance carrier environment
• Proven experience managing claims with values up to $1M
• Background in handling litigated files
• Active adjuster license in your home state (or designated home state)
• Ability to obtain a New York adjuster license within the first 90 days
• Strong track record of meeting or exceeding performance metrics such as cycle time and recovery outcomes
• Excellent written and verbal communication skills, with demonstrated negotiation ability
• Proactive, hands-on approach with a willingness to take ownership of results
• Customer-focused mindset with strong accountability
• Ability to collaborate effectively with distributed teams
• Comfortable operating in fast-paced, evolving environments
• Bachelor’s degree or equivalent combination of education and 10+ years of relevant claims experience

Preferred Experience:

• 5+ years handling commercial transportation claims
• Active New York independent adjuster license
• Experience working in a technology-driven or startup environment

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Personal Lines Account Manager

Job Summary

Seeking a highly skilled and experienced Personal Lines Account Manager to join a team. This role requires exceptional client relationship management skills, a commitment to delivering concierge-level service, and the ability to manage a high-volume book of business with precision and responsiveness. If you are detail-oriented, possess excellent problem-solving abilities, and thrive in a collaborative environment, we encourage you to apply.

Compensation Package

• Salary Range: $55,000 - $75,000 annually
• Competitive benefits package

Responsibilities

• Manage and service a high-volume book of business, ensuring accuracy and responsiveness.
• Build and maintain strong, long-term client relationships by delivering high-touch, concierge-level service.
• Handle endorsements, renewals, remarketing opportunities, and coverage reviews with precision and efficiency.
• Collaborate with insurance carriers, producers, and internal team members to ensure client satisfaction.
• Provide expert guidance on personal property and casualty coverages, underwriting guidelines, policy servicing, and renewal management.
• Utilize insurance carrier platforms and agency management systems (AMS360 preferred) to manage client accounts effectively.

Qualifications/Requirements

• Proven experience in High-Net-Worth insurance programs and carriers (e.g., PURE, Chubb, Cincinnati, AIG Private Client, Berkley One).
• Active Property & Casualty license is required.
• Strong attention to detail, problem-solving, and critical-thinking skills.
• Exceptional written and verbal communication skills with the ability to build trust and maintain long-term client relationships.
• Proficiency in handling endorsements, renewals, remarketing opportunities, and coverage reviews.
• Knowledge of personal property and casualty coverages, underwriting guidelines, and policy servicing.
• Experience with AMS360 or similar agency management systems is preferred.
• Ability to work collaboratively in a team-oriented environment.

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Real Estate E&O Claims Adjuster

Job Summary

Seeking a highly skilled and experienced Real Estate E&O Claims Adjuster to join a team. The ideal candidate will have a strong background in professional liability claims, particularly in the real estate sector, and a proven ability to manage a caseload effectively. If you are a dedicated professional with a passion for claims management and a commitment to excellence, we encourage you to apply.

Compensation Package

• Salary: $110,000 - $125,000 per year
• Benefits: Fully remote position, allowing you to work from anywhere

Responsibilities

• Manage a caseload of Real Estate Errors & Omissions (E&O) claims, capped at 120 cases to ensure quality and efficiency
• Handle claims with a focus on professional liability, including a desk that is 50-75% litigated
• Conduct thorough investigations, evaluate coverage, and determine appropriate resolutions for claims
• Collaborate with legal counsel, insured parties, and other stakeholders to ensure effective claims management
• Maintain accurate and detailed documentation of all claims activities
• Provide exceptional customer service to clients and insured parties

Qualifications/Requirements

• 7-10 years of claims experience, with substantial professional liability experience (minimum of 2 years)
• Background in professional lines such as Architects & Engineers (A&E), Lawyers Professional Liability, Employment Practices Liability (EPL), Errors & Omissions (E&O), or Cyber Liability is highly desirable
• Experience in handling real estate-related claims is a significant advantage
• Candidates with a background in legal defense for real estate agents are encouraged to apply
• Ability to work independently and manage a low caseload effectively
• Licensure is not required, but preferred

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Commercial Producer

Job Summary

Seeking a dynamic and results-driven Commercial Producer to join a team. This role is ideal for a motivated professional with a proven track record in sales and a passion for building strong client relationships. As a Commercial Producer, you will focus on driving new business opportunities, leveraging your expertise to deliver tailored solutions to mid-market clients. This is a hunter role, allowing you to focus exclusively on sales while account managers handle ongoing client relationships.

Compensation Package

• Competitive Salary: Flexible and commensurate with experience.
• Benefits: Comprehensive benefits package, including health insurance.

Responsibilities

• Identify and pursue new business opportunities within the mid-market segment.
• Develop and maintain strong relationships with prospective clients.
• Collaborate with account managers to ensure seamless client onboarding and service delivery.
• Meet or exceed sales targets, with a focus on accounts averaging $60,000 in revenue.
• Stay informed about industry trends and market conditions to provide clients with innovative solutions.
• Participate in a structured interview process, including meetings with team leaders and local management.

Qualifications/Requirements

• Experience: 1-3 years of relevant experience in sales, preferably in mid-market accounts.
• Skills: Strong hunter mentality with a proven ability to close deals.
• Licensure/Designations: Relevant certifications or licenses are preferred but not required.
• Technology: Familiarity with industry-standard software is a plus.
• Work Ethic: Self-motivated, goal-oriented, and able to thrive in a fast-paced environment.

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