Commercial Lines Account Manager

Job Summary

Seeking a motivated and detail-oriented Commercial Lines Account Manager to manage and develop relationships with a diverse portfolio of commercial clients, ensuring their insurance and risk management needs are met with professionalism and care. This role involves working closely with sales, underwriting, and claims departments to deliver superior customer experiences. It presents an excellent opportunity for an individual passionate about client success, teamwork, and continuous learning.

Responsibilities

• Client Relationship Management: Serve as the primary point of contact for assigned clients, ensuring their needs are met with timely and accurate solutions.
• Policy Management: Handle the day-to-day servicing of commercial clients, including policy renewals, endorsements, certificates of insurance, and audits.
• New Business Development: Assist in the preparation and presentation of proposals for prospective clients, including analysis of coverage options.
• Risk Assessment: Work with clients to evaluate their risk exposures and recommend appropriate coverage options.
• Collaboration: Partner with internal departments, such as underwriting and claims, to advocate for the client and resolve issues.
• Compliance: Ensure all insurance policies and activities are compliant with company policies, government regulations, and industry standards.
• Data Management: Maintain accurate and up-to-date client information in the company’s CRM and other systems.
• Training & Development: Stay up-to-date with emerging trends, products, and regulations in the commercial insurance industry.

Qualifications/Requirements

• Experience: Minimum 3 years of experience as an Account Manager in commercial lines insurance or a related field.
• Education: A high school diploma or equivalent is required; a bachelor’s degree in business, finance, or a related field is preferred.
• Licensing: Holds an active P&C (Property and Casualty) insurance license.
• Technical Skills: Proficiency in insurance industry software, Microsoft Office Suite (Excel, Word, Outlook), and CRM tools.
• Communication Skills: Strong written and verbal communication skills with the ability to effectively explain insurance concepts and products to clients.
• Organizational Skills: Exceptional attention to detail and the ability to prioritize and manage multiple tasks effectively.
• Problem-Solving: Strong analytical and critical-thinking skills to identify and resolve client issues.
• Customer-Centric Attitude: A commitment to providing excellent customer service with a focus on building lasting relationships.
• Team Player: Ability to work collaboratively in a workplace environment.

What Is Offered

• Competitive salary with performance-based incentives.
• Competitive benefits package, paid time off, professional development opportunities, etc.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

#LI-PM1

Personal Insurance Account Manager 

Established agency seeking an outgoing, personable individual to provide timely quotes, recognize cross-selling opportunities and provide exceptional customer service for personal lines customers.

Qualifications:

• Previous experience working with personal lines coverages in a brokerage/agency setting. 
• Experience in maintaining client relationships.
• Negotiate with carrier underwriters on behalf of clients for the best rates.
• Ability to handle new and renewal submissions.  
• Prior experience in quoting, binding, and issuing policies. 
• Experience working with multiple carriers and rating systems. 
• Overall account management.

Requirements: 

• Proven customer service and sales skills.
• Excellent organizational skills.
• Ability to self-direct the completion of job duties.
• Must hold Property & Casualty License.

#LI-IP1

Benefits Analyst

Job Summary

A detail-oriented Benefits Analyst is being sought to manage and evaluate employee benefit programs, ensuring offerings remain competitive and aligned with organizational goals. The role focuses on collaboration, analytical problem-solving, and strategic planning to enhance the employee benefits experience.

Responsibilities

• Analyze and evaluate existing employee benefits programs (e.g., health insurance, retirement plans, wellness initiatives) to ensure alignment with market trends and employee needs.
• Collaborate with HR and leadership to develop strategic recommendations for enhancing benefits programs.
• Conduct benchmarking research to assess competitiveness and cost-effectiveness of benefits offerings.
• Act as a point of contact for employees, providing guidance and addressing questions or concerns related to benefits.
• Ensure compliance with applicable laws, regulations, and company policies regarding employee benefits.
• Partner with benefits vendors and providers to manage enrollment processes, resolve issues, and maintain service quality.
• Prepare and analyze benefits data and reports to support leadership decision-making.
• Contribute to benefits communication efforts, including developing materials and hosting employee education sessions.

Qualifications/Requirements

• Bachelor’s degree in Human Resources, Business Administration, Finance, or a related field. Equivalent work experience will also be considered.
• Proven experience as a Benefits Analyst or in a similar analytical role, preferably within HR or finance.
• Strong analytical skills to interpret data, identify trends, and present actionable insights.
• Effective communication and customer service skills for engaging with a diverse workforce.
• Familiarity with benefits administration systems, tools, and Microsoft Office Suite or similar software.
• Knowledge of federal, state, and local regulations affecting employee benefits (e.g., ACA, HIPAA, COBRA, ERISA).
• Ability to manage multiple projects, meet deadlines, and work collaboratively in a team environment.

Preferred Qualifications

• Certification in HR or Benefits Management (e.g., CEBS, PHR, SPHR) is a plus.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

#LI-RC1

Binding Producer or Wholesale Producer

Job Summary

A dynamic and self-motivated Binding Producer or Wholesale Producer is needed to join a team of insurance experts. This role requires leveraging brokerage expertise to deliver custom solutions in Casualty, Property, and Professional Liability. The individual will connect retail agents with optimal solutions for their clients, nurture relationships with carriers, and drive profitable premium growth.

This position is ideal for those who are passionate about the insurance industry and thrive in a fast-paced, performance-driven environment. Strong broker skills and expertise are essential for success in this role.

Responsibilities

• Develop and maintain relationships with retail agents to identify their clients’ commercial insurance needs across Casualty, Property, and Professional Liability lines.
• Place coverage for challenging or complex accounts by negotiating competitive rates and terms with insurance carriers.
• Create and maintain a portfolio of insurance carriers and build strong partnerships to obtain the best available markets, solutions, and coverage options.
• Conduct thorough risk analysis to ensure underwriting profitability and compliance with carrier guidelines.
• Assist in creating innovative commercial programs or policy offerings that meet the needs of niche markets and underserved clients.
• Serve as a resource and expert for retail agents by providing insights, market intel, and valuable business strategies.
• Manage contracts, renewals, and mid-term servicing obligations for accounts, ensuring client satisfaction and retention.
• Collaborate with internal teams, including underwriters, sales professionals, and account managers, to align operational strategies and client-centered goals.
• Maintain and update prospect pipelines and production reports to reflect progress and business growth.

Qualifications/Requirements

• Experience: Minimum of 3+ years of proven success in a similar wholesale producer or binding producer role, with expertise in Casualty, Property, and Professional Liability lines.
• Skills: Exceptional brokerage and negotiation skills with a demonstrated ability to place complex risks in competitive markets.
• Knowledge: Strong understanding of underwriting guidelines, market trends, risk management, and regulatory requirements related to commercial insurance.
• Communication: Excellent verbal and written communication skills with the ability to explain insurance concepts in a clear and accessible manner.
• Relationship Building: Strong interpersonal skills with the ability to build and maintain high-quality relationships with retail agents, clients, and carriers.
• Certifications: Professional designations such as CIC, CICR, CPCU, or equivalent are preferred (but not required).
• Technology: Proficiency in insurance software platforms such as AMS360, Applied Epic, or similar, as well as strong MS Office skills (Excel, Word, and PowerPoint).
• Education: Bachelor’s degree in business, finance, or a related field is preferred, or equivalent work experience in the insurance industry.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

#LI-JB1

Senior Commercial Lines Account Manager

Job Summary

Seeking a dedicated and experienced Senior Commercial Lines Account Manager to join a dynamic team. This role is integral to the organization, responsible for managing and fostering relationships with key commercial clients while providing exceptional customer service. Expertise in commercial lines insurance will be critical for assessing client needs, delivering tailored solutions, and ensuring effective account management.

Responsibilities

• Act as the primary point of contact for a portfolio of commercial clients, building and maintaining strong relationships.
• Manage various aspects of commercial accounts, including policy renewals, endorsements, audits, and client inquiries.
• Evaluate clients’ insurance needs and recommend customized coverages and risk management strategies.
• Collaborate with insurance carriers to negotiate coverage terms, pricing, and resolve issues on behalf of clients.
• Educate clients on policy details, industry trends, and changes in coverage options.
• Partner with internal teams to ensure seamless service delivery and a high standard of client experience.
• Maintain accurate client files, documentation, and data in line with company policies and regulatory standards.
• Identify potential opportunities to expand client accounts and cross-sell additional products or services.
• Stay updated on industry trends, market conditions, and emerging risks related to commercial insurance.
• Mentor junior team members by providing support and sharing expertise when needed.

Qualifications/Requirements

• Minimum of 5+ years of experience in Commercial Lines Insurance or Account Management (senior-level experience preferred).
• Holds an active P&C (Property and Casualty) insurance license.
• Proven ability to manage a diverse portfolio of commercial clients and establish long-term relationships.
• Comprehensive knowledge of commercial lines products, insurance markets, and applicable regulations.
• Strong analytical, problem-solving, and negotiation abilities.
• Proficiency with insurance management software and other relevant tools.
• Excellent communication and interpersonal skills with a focus on client service.
• Strong organizational skills and the ability to handle multiple priorities in a fast-paced environment.

Preferred Experience

• Bachelor’s degree in Business, Insurance, Risk Management, or a related field (or equivalent work experience).
• Professional designations such as CIC, CPCU, or ARM are valued.
• Experience mentoring or coaching team members.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

#LI-BO1

About the Role:
Our client, a leading national insurance carrier, is seeking an experienced Workers’ Compensation Claims Adjuster to join their claims team. This individual will be responsible for managing a caseload of complex workers’ compensation claims from initial filing through resolution, ensuring timely and fair claim outcomes while maintaining compliance with state regulations and company guidelines.

Compensation:

• $80,000 - $100,000/year (based on experience)
• Annual target bonus
• Opportunity to work with a reputable insurance carrier known for a collaborative and supportive culture
• Comprehensive benefits package including medical, dental, vision, 401(k), and PTO.
• Opportunities for career growth within a stable and respected insurance organization.

Responsibilities

• Investigate, evaluate, and resolve workers’ compensation claims in accordance with applicable laws and company policies.
• Determine compensability, establish reserves, and authorize payments for medical and indemnity benefits.
• Coordinate and communicate with claimants, employers, medical providers, attorneys, and other stakeholders throughout the claim lifecycle.
• Develop strategies for efficient and cost-effective claim resolution, including litigation management when applicable.
• Maintain accurate claim documentation and ensure timely reporting in accordance with state requirements.
• Stay current on jurisdictional laws, medical treatment trends, and best practices in workers’ compensation claims handling.

Requirements

• 2+ years of experience handling workers’ compensation claims for an insurance carrier or TPA.
• Strong knowledge of Kentucky workers’ compensation statutes and regulations.
• Excellent communication, negotiation, and analytical skills.
• Ability to manage a high-volume caseload effectively and independently.
• KY State adjusting license required.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

#LI-MW1

Position Overview:

Our client, a leading insurance carrier, is seeking an experienced Senior Commercial General Liability & Workers’ Compensation Claims Adjuster to join their claims organization. This individual will be responsible for managing complex commercial liability and workers’ compensation claims from inception through resolution while ensuring exceptional customer service, regulatory compliance, and effective claim outcomes.

The ideal candidate will possess strong technical claims expertise, sound judgment, and the ability to independently manage a high-exposure caseload involving litigated and non-litigated claims.

Compensation:

• $110,000 - $145,000/year (based on experience)
• Annual target bonus
• Opportunity to work with a reputable insurance carrier known for a collaborative and supportive culture
• Comprehensive benefits package including medical, dental, vision, 401(k), and PTO.
• Opportunities for career growth within a stable and respected insurance organization.

Responsibilities

1. Investigate, evaluate, negotiate, and resolve complex Commercial General Liability and Workers’ Compensation claims in accordance with company guidelines and applicable state regulations.
2. Handle claims involving bodily injury, property damage, lost time, and litigated exposures.
3. Conduct detailed coverage analysis and determine compensability and liability decisions.
4. Manage claims throughout the full lifecycle, including reserve setting, documentation, settlement negotiations, and file closure.
5. Coordinate with defense counsel, medical providers, independent adjusters, vendors, and internal stakeholders.
6. Maintain timely and accurate claim file documentation and claim diary management.
7. Review medical records, wage statements, legal documents, and investigative reports to determine appropriate claim strategy.
8. Establish and maintain appropriate reserves based on claim exposure and ongoing developments.
9. Participate in mediations, settlement conferences, and negotiations as needed.
10. Ensure compliance with all carrier guidelines, state regulations, and reporting requirements.
11. Provide superior customer service to insureds, brokers, claimants, and business partners.
12. Mentor and provide guidance to junior claims professionals when appropriate.

Requirements

• Bachelor’s degree preferred or equivalent industry experience.
• 5+ years of experience handling Commercial General Liability and Workers’ Compensation claims.
• Must have an active NY Adjuster's License
• Strong knowledge of coverage analysis, litigation management, and claims investigation.
• Experience managing complex and litigated claims independently.
• Familiarity with multi-state claims handling and jurisdictional regulations preferred.
• Excellent negotiation, communication, and organizational skills.
• Ability to prioritize and manage a high-volume caseload in a fast-paced environment.
• Proficiency with claims management systems and Microsoft Office applications.
• Industry designations such as AIC, CPCU, ARM, or WCCA are a plus.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

#LI-MW1

Job Description:

Our client is seeking to add a Senior Workers’ Compensation Claims Adjuster to their team. This role will consist of handling Workers’ Compensation Lost Time claims from inception to close. Qualified candidates must possess a strong knowledge of Workers Compensation Law and have the ability to work remotely out of their Dallas, TX office. This is a permanent full-time position.

Responsibilities: 

• Exercises strong investigative and decision-making skills to analyze the claims exposure, to determine the proper course of action and to appropriately settle the workers’ compensation lost time
• Interacts extensively with various parties involved in the claim process
• Able to clearly communicate concise action plans, and present plans for moving the case to conclusion
• Processes claims consistent with clients' and corporate policies, procedures, and company best practices, and also in accordance with any statutory, regulatory and ethical requirements
• Able to recognize and pursue excess insurance recoveries; Incumbents will have the ability to handle a full case load, with proven ability to handle cases of increased severity
• Receives claims assignments, confirms policy coverages and directs acknowledgement of claims

Salary/Benefits:

• $ 80,000 - $ 85,000+ annual salary (based on experience)
• Annual bonus potential
• Flex schedule and ability to work remotely
• Medical & Dental Plan
• 401K plan
• Generous PTO 

Requirements:

• 5+ years of experience handling TX Workers Compensation/Lost Time/Indemnity claims
• Licenses required: TX (OK, AR, and LA a plus!)
• Jurisdictions required: TX (OK, AR, and LA a plus!)
• Litigation experience required
• Excellent Customer Service and Organizational skills

#LI-MW1

#LI-AD1

#LI-AS1

Auto Total Loss Adjuster

Job Summary

The Auto Total Loss Adjuster will be responsible for investigating, evaluating, negotiating, and settling total loss auto claims efficiently and accurately. This individual will work closely with insureds, claimants, vendors, and internal teams to ensure timely claim resolution while delivering a high level of customer service.

Compensation & Benefits

• $75,000 - $85,000/year (based on experience)
• Comprehensive benefits offering
• Remote flexibility
• Opportunity for growth within a rapidly expanding organization

Qualifications

• 3+ years of experience handling auto total loss and subrogation claims
• Strong understanding of auto claims handling and total loss procedures
• Experience reviewing vehicle valuations and settlement calculations
• Familiarity with salvage and title processing
• Ability to manage claims in a fast-paced environment
• Excellent negotiation, communication, and organizational skills
• Strong attention to detail and customer service mindset
• Active adjuster license(s) preferred where applicable

Key Responsibilities

• Handle a pending of auto total loss claims from inception through resolution
• Investigate coverage, liability, and damages related to total loss claims
• Review vehicle valuations and determine accurate settlement amounts
• Negotiate settlements with insureds, claimants, lienholders, and vendors
• Coordinate vehicle inspections, salvage processing, and title documentation
• Maintain detailed and accurate claim file documentation
• Ensure compliance with state regulations and company guidelines
• Provide excellent customer service throughout the claims process
• Collaborate with internal departments and external partners to resolve claims efficiently

#LI-MW1

INDTJG-CTT