P&C Customer Customer Service Manager (Connecticut)

One of the leading property and casualty insurance providers in Massachusetts and Connecticut, writing over $100 million in premium with a strong focus on Personal Lines of Insurance. Company possesses a dynamic culture that has an independent agency feel, along with the strength and resources of a large parent company. This allows us to offer competitive salaries, bonus above commission, excellent benefits, and great training and development programs.

We are currently looking for a motivated and self-driven individual to join our team as a Customer Service Manager in Connecticut. 

Primary Function                                                                                         

The Customer Service Manager will provide strategic and frontline leadership support to the Customer Service Department, including the direct management of our Agency Office Managers who oversee our 5 CT locations. The Manager must possess experience with developing, implementing and managing customer service areas which provide consistent exceptional service. Critical in this role will be the CT Manager’s collaboration along with the Director of Customer Service and the Massachusetts service managers, our sales managers and sales team, and all other functional managers in order to develop, implement, and continually enhance an Agency-wide playbook that drives consistency across all locations and all roles in support of the Agency’s profitable growth objectives.

Key Responsibilities

• Manage and provide direction to all CT Office Managers and their respective office locations.
• Provide leadership and oversight of all CT service functions and teams.
• Develop strategies and processes, utilizing “Best in Class” practices, to deliver exceptional customer service on a consistent basis. 
• Act as the face of Customer Service when partnering with internal and external customers to ensure continuous improvement of the customer experience
• Lead and direct the creation and execution of tactical business plans in partnership with senior management team, as well as departmental goals and objectives, and ensure they are met in accordance with the overall strategic direction of the business
• Analyze department performance; develop, implement and maintain production/performance standards in line with company goals and objectives
• Establish, monitor and measure production, retention and other critical performance standards for all service personnel.
• Identify trends in production, retention, loss ratio and other critical activities, and develop action plans to maintain and enhance growth and profitability.
• Structure and execute frequent meetings to discuss with staff key differentiators of company and our agency value proposition, and to actively solicit, discuss and act on their performance improvement ideas.
• Train Team Mangers on Renewal Reviews and recognizing sales opportunities.

Our candidates must be motivated, goal-oriented self-starters with excellent interpersonal and communication skills who can work in, and lead, a team environment. Three to five years of progressive Customer Service leadership experience is a prerequisite and Insurance Industry experience, particularly within Personal Lines, is a plus.  

If the following core values: Employees, Customers, Trust, Diversity & Inclusion, Performance and Citizenship are consistent with yours, we would love to discuss this opportunity further with you.

#LI-BJ1

Senior Entertainment Underwriter

Job Summary

Seeking a highly skilled and experienced Senior Entertainment Underwriter to join a team. This role offers the opportunity to manage a diverse book of business, driving profitable growth across multiple regions. You will work closely with entertainment-focused brokers to deliver customized insurance solutions across a range of lines, including property, inland marine, general liability, automobile, umbrella, and workers' compensation. If you are a results-driven professional with strong underwriting expertise and a passion for the entertainment industry, encourage you to apply.

Compensation Package

• Salary Range: $110,000 - $150,000 annually
• Additional Benefits:
  • Discretionary bonus
  • Equity participation
  • Generous profit-sharing plan in lieu of a 401(k) match

Responsibilities

• Develop and negotiate pricing, coverage, terms, and conditions for new and renewal business.
• Collaborate cross-functionally with underwriting, operations, claims, loss control, marketing, regulatory, and senior leadership teams.
• Implement and manage strategic pricing and rate plans to drive profitability, growth, and successful producer relations.
• Cultivate and maintain strong relationships with producers, clients, and key stakeholders.

Qualifications/Requirements

• Bachelor’s degree or equivalent experience.
• Minimum of 5 years of underwriting experience, preferably in entertainment multi-line packages, including film and television.
• Proven sales and marketing capabilities with a track record of closing deals.
• Demonstrated success in marketing, producer management, new business development, and the ability to negotiate effectively at all levels with internal and external partners.
• Ability to mentor junior team members and contribute to a collaborative team culture.
• Solid background in risk analysis and experience with complex accounts.
• High proficiency in the underwriting process and the ability to partner effectively with an Underwriting Assistant.
• Knowledge and expertise in technical issues, compliance, coverage, products, and pricing strategies.
• Adaptability and creativity in a dynamic business environment.

#LI-BR1

Entertainment Underwriter

Job Summary

Seeking a highly motivated and results-oriented Entertainment Underwriter to join a team. With over 25 years of experience underwriting risks in the Entertainment & Sports industries, specialize in providing tailored insurance solutions to meet the unique needs of the clients. This role offers the opportunity to manage a book of business, drive profitable growth, and build strong relationships with key stakeholders in the entertainment industry. If you have a passion for underwriting and a proven track record in the field, encourage you to apply.

Compensation Package

• Salary Range: $90,000 - $110,000 annually
• Additional Benefits: Discretionary bonus and equity opportunities
• Comprehensive benefits package, including health, dental, and vision insurance
• Opportunities for professional development and career growth

Responsibilities

• Manage a portfolio of new and renewal business, focusing on entertainment packages, property, inland marine, general liability, automobile, umbrella, and workers' compensation lines.
• Develop and negotiate pricing, coverage, terms, and conditions for all new and renewal accounts.
• Collaborate with underwriters, operations, claims, loss control, marketing, regulatory, and senior management to deliver innovative solutions.
• Implement and manage effective pricing and rate strategies to ensure profitability and book growth.
• Build and maintain strong relationships with key producers, clients, and other stakeholders.
• Drive new business development and maintain successful producer relations.

Qualifications/Requirements

• Bachelor’s degree or equivalent professional experience.
• Minimum of 2 years of underwriting experience, preferably in entertainment multi-line packages, including film and television.
• Proven sales and marketing capabilities with a track record of closing deals.
• Demonstrated success in marketing, producer management, and new business development.
• Strong risk analysis skills and experience handling complex accounts.
• Proficiency in the underwriting process and ability to collaborate effectively with an Underwriting Assistant.
• Excellent communication skills with the ability to interact effectively with clients, producers, and internal teams.
• In-depth knowledge of technical issues, compliance, coverage, products, and pricing strategies.
• Adaptability and creativity in a dynamic and fast-paced business environment.

#LI-JJ1

Employee Benefits Producer

Job Summary

Seeking a highly motivated and technically skilled Employee Benefits (EB) Producer to join a growing team. This is an exciting opportunity to work in a positive, people-focused environment where we prioritize work-life balance, personal development, and client satisfaction. As an EB Producer, you will play a critical role in managing and growing the portfolio of employee benefits accounts, ranging from 50 to 1,000 lives. If you are innovative, forward-thinking, and tech-savvy, encourage you to apply.

Compensation Package

• Base Salary: Competitive compensation structure (50/30 split)
• 401(k): 4% company match
• Benefits: Comprehensive benefits package
• Work Environment: Flexible, laid-back culture with minimal micromanagement
• Growth Opportunities: Be part of a rapidly growing, privately-owned company that values its employees and clients

Responsibilities

• Manage and grow a portfolio of employee benefits accounts ranging from 50 to 1,000 lives
• Develop and maintain strong relationships with clients, ensuring their needs are met with tailored solutions
• Collaborate with internal teams to quote new and renewal business
• Utilize BenefitPoint and Employee Navigator software to manage accounts and streamline processes
• Stay up-to-date with industry trends and regulations to provide innovative and forward-thinking solutions
• Participate in team meetings and contribute to a collaborative, supportive work environment

Qualifications/Requirements

• Proven experience in employee benefits, with a strong understanding of the technical aspects of the role
• Proficiency in BenefitPoint and Employee Navigator software
• Innovative, forward-thinking, and tech-savvy mindset
• Strong interpersonal and communication skills
• Ability to work independently and as part of a team in a flexible, non-micromanaged environment
• Relevant licenses and designations (preferred)
• Previous experience with accounts ranging from 50 to 1,000 lives is a plus

#LI-DD3

Assistant Account Manager

Job Summary

Seeking a highly organized and proactive Assistant Account Manager to join a team. This role is integral to ensuring seamless service delivery by managing insurance policies, maintaining strong relationships with clients, carriers, and vendors, and supporting various operational tasks. If you are detail-oriented, enjoy working independently, and thrive in a collaborative environment, encourage you to apply.

Compensation Package

• Competitive Salary: $50,000 - $60,000 annually, plus bonus opportunities
• Comprehensive Benefits:
  • Health, dental, vision, and life insurance
  • Paid time off and holiday pay
  • Long-term disability coverage
  • 401(k) plan with profit-sharing contributions

Responsibilities

• Email and Correspondence Management: Monitor a dedicated email inbox for carrier correspondence, retrieve relevant information from carrier portals, and distribute it to the team.
• Bond Management: Handle quoting and issuing of bonds.
• Service Desk Oversight: Monitor a dedicated service desk email, forwarding requests to the appropriate team members or addressing them directly as needed.
• Loss Run Management: Retrieve loss runs for upcoming controlled accounts via carrier websites, direct carrier requests, or third-party software.
• Pre-Renewal Tasks: Gather Experience MODs, request CCPAP applications, and manage other pre-renewal activities through email communication with clients.
• Office Administration: Perform miscellaneous office tasks, including ordering supplies, managing postage, and maintaining copier functionality.

Qualifications/Requirements

• Strong organizational skills with a keen attention to detail.
• Ability to work independently and manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills for client and team interactions.
• Proficiency in using email, carrier portals, and third-party software tools.
• Prior experience in insurance, account management, or a related field is preferred but not required.
• A proactive and collaborative mindset, with a commitment to delivering exceptional service.

#LI-LP1

Senior Commercial Lines Account Manager

Job Summary

Seeking a highly skilled and experienced Senior Commercial Lines Account Manager to join a well-established and reputable insurance agency. With over 100 employees and multiple locations, we pride ourselves on fostering a positive work culture and delivering exceptional service to the clients. This role will focus on servicing and marketing mid-to-large commercial accounts, with a particular emphasis on construction, manufacturing, contractors, social services, and hospitality industries.

Compensation Package

• Salary: $80,000 - $90,000 per year (commensurate with experience)
• Benefits: Comprehensive benefits package, including 401(k)
• Work Arrangement: Hybrid (2-3 days in-office weekly) or fully in-office
• Training: Up to 3 months of onboarding and training provided
• Start Date: Targeting early November

Responsibilities

• Manage a book of middle-market commercial accounts, including construction, manufacturing, contractors, social services, and hospitality.
• Provide exceptional service to clients, ensuring their needs are met promptly and professionally.
• Market and quote new and renewal business.
• Collaborate with sales producers to support client accounts.
• Maintain accurate and organized records using EPIC software.
• Act as a leader within the team, taking initiative and demonstrating a proactive approach to problem-solving.

Qualifications/Requirements

• Licenses: Active Property & Casualty (P&C) license required.
• Experience: Minimum of 3-5 years of experience in commercial lines account management, with a strong preference for candidates with construction industry experience.
• Technical Skills: Proficiency in EPIC software is preferred.
• Soft Skills:
  • Strong attention to detail and organizational skills.
  • Independent worker with the ability to take initiative.
  • High level of customer service and professionalism.
  • Leadership qualities and a team-oriented mindset.
  • Excellent communication and interpersonal skills.
• Background Check: Required prior to the start date.

#LI-DR1

Senior Claims Representative

Job Summary

Seeking a highly motivated and experienced Senior Claims Representative to join a growing team. In this role, you will be responsible for investigating, evaluating, negotiating, and resolving property claims of moderate to high complexity and value. You will work independently within delegated reserve and settlement authority, ensuring exceptional customer service and adherence to industry standards.

Compensation Package

• Salary Range: $60,000 - $80,000 per year (based on experience)
• Discretionary Annual Bonus
• Comprehensive Benefits Package (details provided upon request)
• Opportunities for career growth and advancement

Responsibilities

• Investigate, evaluate, negotiate, and resolve assigned property claims, including residential and small commercial claims.
• Determine the facts of the loss, coverage applicability, and degree of exposure by unit of coverage.
• Review, analyze, and apply policy conditions, provisions, exclusions, and endorsements.
• Establish timely and accurate property claim and expense reserves.
• Communicate professionally with customers, agents, and other stakeholders regarding all aspects of the claims process.
• Determine settlement amounts based on independent judgment, contractor estimates, appraisals, and policy limits.
• Write denial letters, Reservation of Rights, and other complex correspondence.
• Identify claims with potential fraud, subrogation opportunities, or requiring field inspections, and take appropriate action.
• Partner with legal counsel to develop litigation plans when necessary.
• Maintain compliance with state regulations and company policies.
• Provide excellent customer service and demonstrate a customer-centric approach in all interactions.

Qualifications/Requirements

• Education: Bachelor’s Degree preferred but not required. Equivalent business experience will be considered.
• Experience: Minimum of 3-5 years of progressive experience in adjusting residential property claims, with some exposure to small commercial claims.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong verbal and written communication skills.
• Solid analytical and decision-making abilities.
• Customer service orientation with a strong sense of empathy.
• Ability to work collaboratively in a team-oriented environment.
• Familiarity with ISO policies and the ability to read estimates in Xactimate.
• Experience with Guidewire operating systems is a plus.
• Bilingual (Spanish) is a plus.
• Professional designations such as AIC are a plus.

Licenses and Certifications

• Adjuster’s license(s) (where applicable) required or must be obtained within 60 days of hire.
• Additional professional certifications specific to claims are a plus.

#LI-BC1

Commercial Lines Account Manager

Job Summary

Seeking a dedicated and experienced Commercial Lines Account Manager to join a team. This role is integral to maintaining and growing the commercial insurance accounts, with a focus on providing exceptional customer service and ensuring the accuracy and efficiency of policy management. The ideal candidate will have a strong background in commercial insurance, excellent communication skills, and a team-oriented mindset. This position offers a hybrid work environment, with the flexibility to work from home three days a week.

Compensation Package

• Salary: $65,000 - $80,000 annually, based on experience
• Bonus: Annual performance-based bonus tied to agency success
• Benefits:
  • 100% employer-paid health insurance for employees
  • Coverage for continuing education expenses
  • 401(k) plan (details to be provided)
• Work Environment: Hybrid (3 days remote, 2 days in-office)

Responsibilities

• Maintain accurate records within the agency management system and electronic files.
• Provide exceptional customer service to build and maintain positive client relationships.
• Communicate professionally and effectively with clients and insurance carrier representatives.
• Prepare and maintain client-facing presentation documents.
• Participate in and/or lead in-person and virtual client and carrier meetings as needed.
• Review all renewal and new business policies for accuracy and request corrections as necessary.
• Handle billing, premium financing, and non-payment processing and follow-up.
• Process policy change requests and audits, ensuring timely endorsement follow-up and billing.
• Oversee the issuance of new and renewal Certificates of Insurance and Automobile ID Cards as needed.
• Utilize insurance carrier online systems efficiently.
• Market new and renewal business, including market selection, online rating, submissions, and coverage analysis.
• Field calls regarding claims, direct clients to the appropriate carrier for submitting claims, and assist clients with claim-related questions (50-60% of the role).

Qualifications/Requirements

• Active Property & Casualty (P&C) insurance license.
• 3-5+ years of demonstrated knowledge and experience in commercial insurance, including claims exposure.
• Proficiency in Microsoft Office Suite.
• Familiarity with Zanatech Agency Management System is a plus but not required.
• Strong interpersonal and communication skills (both oral and written).
• Ability to establish and maintain effective working relationships with peers and clients.
• A positive, team-oriented attitude with a willingness to grow and contribute to the company’s success.

#LI-MB6

Commercial Insurance Account Executive

Job Summary

Seeking a highly experienced and dedicated Commercial Insurance Account Executive to join a team. This role is pivotal in managing and servicing assigned commercial insurance clients, acting as the primary point of contact to ensure exceptional service, client retention, and account growth. The ideal candidate will possess a deep understanding of commercial insurance, strong relationship management skills, and the ability to deliver tailored risk management solutions.

Compensation Package

• Competitive salary commensurate with experience
• Comprehensive benefits package, including health, dental, and vision insurance
• Paid time off and holidays
• Professional development opportunities

Responsibilities

Client Service & Relationship Management

• Serve as the primary contact for assigned commercial accounts.
• Develop and maintain strong client relationships through proactive communication and regular account reviews.
• Respond promptly to client inquiries and educate clients on coverage options, exclusions, and risk management strategies.
• Handle complex coverage discussions and manage service or claim escalations.
• Conduct account review and stewardship meetings with clients.

Account Renewal Process

• Manage and oversee the full renewal lifecycle.
• Conduct renewal strategy meetings with clients and producers.
• Develop and execute renewal strategies, negotiate terms with underwriters, and coordinate renewal meetings.

Marketing & Carrier Relations

• Market new and renewal business to appropriate carriers to secure competitive and comprehensive coverage options.
• Prepare presentations, collaborate with producers, and attend new business meetings as needed.
• Build and maintain strong working relationships with carrier underwriters.
• Negotiate pricing, coverage terms, and conditions to meet client needs.

Cross-Selling & Account Growth

• Identify coverage gaps and cross-sell additional lines of coverage when appropriate.
• Support producers in identifying new business opportunities within existing accounts.
• Contribute to agency revenue growth through strong retention and account rounding.

Accountability for Client Satisfaction

• Serve as the ultimate backup for all client service duties, including those of the Senior Account Manager and Account Coordinator.
• Ensure all client interactions and deliverables meet agency standards for accuracy, professionalism, and timeliness.

Agency Standards & Team Collaboration

• Maintain detailed documentation of all transactions, emails, and conversations in the agency management system (EPIC).
• Participate in carrier meetings, agency-level meetings, and community service initiatives.
• Act as a coach and mentor to team members, contributing to a collaborative and supportive work environment.

Qualifications/Requirements

• Minimum of 10 years of commercial insurance experience within an independent agency.
• Strong understanding of commercial coverages.
• Active Property and Casualty insurance license.
• Proficiency with agency management systems (Applied EPIC preferred).
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Excel and Word.
• Demonstrated ability to manage complex accounts and build strong client relationships.
• Commitment to professional development and adherence to agency standards.

#LI-DB3