Position Overview

We are seeking a driven and experienced Sales Manager to lead, develop, and grow our sales team at a dynamic independent insurance agency. This role is responsible for overseeing sales operations, driving revenue growth, building client relationships, and ensuring the team delivers exceptional service across a range of insurance products.

Key Responsibilities

• Lead, coach, and motivate a team of insurance producers to achieve and exceed sales targets
• Develop and implement strategic sales plans to drive new business and client retention
• Monitor sales performance metrics and provide regular reporting to senior leadership
• Recruit, onboard, and train new sales team members
• Foster strong relationships with clients, carriers, and business partners
• Identify market opportunities and expand the agency’s footprint within target segments
• Ensure compliance with industry regulations and agency standards
• Collaborate with marketing and operations teams to align sales initiatives
• Handle complex client accounts and support team members in closing high-value deals

Qualifications

• Bachelor’s degree in Business, Marketing, or related field (preferred)
• 3–7+ years of insurance sales experience, with at least 2 years in a leadership role
• Active insurance license (Property & Casualty and/or Life & Health, as applicable)
• Proven track record of meeting or exceeding sales goals
• Strong leadership, communication, and interpersonal skills
• Ability to analyze data and make strategic decisions
• Proficiency with CRM systems and sales analytics tools

#LI-KR1

Commercial Lines Account Manager

Job Summary

Seeking a highly motivated and experienced Commercial Lines Account Manager to join a growing and collaborative team. As a well-established insurance agency, specialize in providing comprehensive coverage solutions, including Professional Liability, Cyber, E&O, Restaurants, Office Buildings, and Financial Services/Tech. This is an exciting opportunity to work in a competitive and dynamic environment where your expertise will contribute to the growth and success of the agency.

Compensation Package

• Base Salary: $60,000 - $75,000 annually + commission
• Work Environment: In-office position with a collaborative and supportive culture

Responsibilities

• Provide end-to-end servicing of commercial lines accounts, including certificates, assisting with marketing, and managing renewals.
• Quote new and renewal business (approximately 50% of the role).
• Handle a book of business with $1.5M in premium, including accounts ranging from $20,000 to $50,000+.
• Work with professional, cyber, E&O, restaurants, office buildings, and financial services/tech accounts.
• Build and maintain strong relationships with clients, ensuring their insurance needs are met with the highest level of service.
• Collaborate with the team to support the agency's growth and success.

Qualifications/Requirements

• Licenses/Certifications: Active 2-20 license is required.
• Experience: Minimum of 4 years of experience in commercial lines insurance.
• Technical Skills: Proficiency in Zoom Agency and Nowcerts software is preferred.
• Soft Skills:
  • Strong communication and interpersonal skills.
  • Detail-oriented with excellent organizational abilities.
  • Ability to work collaboratively in a team-oriented environment.
  • Problem-solving mindset with a proactive approach to challenges.
  • Strong customer service focus and ability to build lasting client relationships.

#LI-ZS1

AVP, Complex E&S Claims

Job Summary

Seeking a highly skilled and experienced professional to join a team as an AVP, Complex E&S Claims. In this role, you will manage a portfolio of complex, high-severity Excess & Surplus (E&S) admitted and non-admitted claims from inception through resolution. This is a hybrid position requiring three days per week in the office.

Compensation Package

• Base Salary: $140,000 to $160,000 per year (up to $170,000 for exceptional candidates)
• Annual Target Bonus: 15%
• PTO: Unlimited
• Benefits: Comprehensive benefits package (details available upon request)

Responsibilities

• Manage a portfolio of 120-140 complex, high-severity E&S claims, including a significant volume of litigated cases
• Conduct detailed coverage analysis and apply policy language to determine liability and exposure
• Investigate claims by reviewing documentation and coordinating with insureds, brokers, and legal counsel
• Establish and maintain accurate reserves in accordance with company guidelines
• Develop and execute strategic plans for claim resolution, including negotiation and settlement
• Collaborate with internal stakeholders and external partners to ensure timely and effective claim handling
• Monitor litigation and manage defense counsel to ensure optimal outcomes
• Maintain compliance with all regulatory and company standards

Qualifications/Requirements

• Minimum of 8 years of complex claims handling experience, with a strong focus on E&S or specialty lines
• Proven experience managing high-exposure and litigated claims
• Strong knowledge of coverage analysis and policy interpretation
• Demonstrated ability to manage defense counsel and litigation strategy effectively
• Excellent negotiation, analytical, and decision-making skills
• Ability to independently manage a high-volume, complex caseload
• Preferred: Juris Doctor (JD) highly preferred; industry designations such as CPCU, AIC, or SCLA are a plus

#LI-MW1

Personal Lines Sales/Account Manager

Job Summary

Seeking a motivated and experienced Personal Lines Sales/Account Manager to join a growing team. This role is integral to the agency's success, as it continue to expand and provide exceptional service to the clients. The ideal candidate will have a strong background in personal lines insurance, excellent communication skills, and the ability to build and maintain client relationships. This is an in-office position, offering a collaborative and team-oriented work environment.

Compensation Package

• Salary Range: $60,000 - $75,000 annually (commensurate with experience)
• Incentives: Percentage of all new business written
• Benefits: Comprehensive benefits package provided

Responsibilities

• Manage a book of business with approximately 1,800 active clients, focusing on personal lines such as auto, home, umbrella, and boat insurance.
• Quote and bind new business, issue policies, and update the management system.
• Re-market existing policies as needed to ensure client satisfaction and retention.
• Provide exceptional customer service by addressing client inquiries and resolving issues promptly.
• Collaborate with the team to meet sales goals and contribute to the agency's growth.
• Effectively communicate with clients to understand their needs and recommend appropriate coverage options.
• Close sales and maintain strong relationships with clients.

Qualifications/Requirements

• Licenses: Property & Casualty (P&C) license required.
• Experience: 3-5 years of experience in personal lines insurance preferred, but candidates with strong knowledge of insurance markets will also be considered.
• Software: Experience with HawkSoft is a plus but not required.
• Skills:
  • Strong communication and interpersonal skills.
  • Ability to build rapport and trust with clients.
  • Proven ability to close sales and meet targets.
  • Detail-oriented with strong organizational skills.
  • Comfortable working in a fast-paced, team-oriented environment.

#LI-AS3

Commercial Lines Account Manager

Job Summary

Seeking experienced and dedicated Commercial Lines Account Managers to join a team. The ideal candidates will have a proven track record in account management, with the ability to manage a book of business efficiently and effectively after a comprehensive training period. Looking for professionals to handle mid-to-large commercial accounts as well as small commercial accounts. Additionally, we are seeking a Group Benefits Account Manager, either with experience managing a book of clients or as a Customer Service Representative (CSR) working behind the scenes.

Compensation Package

• Salary Range: $60,000 - $120,000 (targeting around $80,000, based on experience)
• Work Arrangement: Hybrid model with 4 days in-office and 1 day remote after training (Asheville location offers up to 2 days remote)
• Relocation Assistance: Considered for the right candidate
• Comprehensive Benefits Package: Details available upon request

Responsibilities

• Manage a tailored book of business, including generalist accounts and carriers such as Builders Mutual, Cincinnati, Auto Owners, and Selective
• Handle accounts in various industries, including construction, contractors, and retail businesses
• Provide end-to-end service, including renewals, quoting, and marketing
• Quote new and renewal business as required
• Build and maintain strong relationships with clients, ensuring their needs are met and exceeded
• Collaborate with internal teams to deliver exceptional service

Qualifications/Requirements

• Experience:
  • Minimum of 2-5 years of experience in Commercial Lines account management
  • Preferred: 5+ years of experience managing accounts with premiums of $100,000 or more
• Licenses/Certifications: Property & Casualty (P&C) license required
• Technical Skills: Proficiency in Applied EPIC software is preferred
• Soft Skills:
  • Well-spoken, articulate, and polished
  • Confident and personable demeanor
  • Strong organizational and process management skills
  • Ability to work independently and as part of a team
  • Client-focused with excellent problem-solving abilities

#LI-PM1

Solution Architect (Enterprise Applications / Azure / AI)

Job Summary

Seeking an experienced Solution Architect to join a team and play a pivotal role in supporting and evolving enterprise application platforms within a complex, production environment. This position offers a unique blend of hands-on technical work and high-level architecture, requiring close collaboration with development teams to design scalable, high-performing solutions. If you are passionate about leveraging cutting-edge technologies, including Azure cloud services and AI-enabled architectures, to drive innovation and efficiency, encourage you to apply.

Compensation Package

• Competitive salary commensurate with experience
• Comprehensive benefits package, including health, dental, and vision insurance
• Generous paid time off and holiday schedule
• Professional development opportunities and training programs

Responsibilities

• Design, develop, and enhance enterprise application solutions across multiple platforms.
• Ensure system performance, stability, and scalability through ongoing optimization efforts.
• Lead and participate in code reviews, design sessions, and architecture discussions.
• Manage application upgrades, patching, and release cycles to ensure seamless operations.
• Troubleshoot complex production and development issues, including conducting root cause analysis.
• Create and maintain technical documentation, including architecture diagrams, integration plans, and disaster recovery strategies.
• Collaborate with internal teams and third-party vendors to support system improvements and enhancements.
• Provide technical leadership, mentorship, and best practice guidance to engineering teams.

Qualifications/Requirements

• A minimum of 8 years of experience in application development or software engineering.
• Strong expertise in enterprise platforms and system integrations.
• Proficiency in technologies such as .NET, C#, SQL, and modern development tools.
• Hands-on experience with Azure cloud services and exposure to AI-enabled architectures.
• Familiarity with DevOps tools, including Azure DevOps, CI/CD pipelines, and testing tools.
• In-depth understanding of the software development lifecycle and architectural best practices.
• Excellent communication skills, with the ability to effectively engage both technical and non-technical stakeholders.

Preferred Qualifications

• Experience with enterprise platforms such as BPM, integration tools, or document management systems.
• Exposure to AI governance frameworks or enterprise AI implementations.
• Background in highly regulated industries such as insurance or financial services.

#LI-MC1

Senior General Liability Claims Examiner

Job Summary

Seeking a highly skilled and experienced Senior General Liability Claims Examiner to join a team. In this role, you will manage a portfolio of complex, high-severity Excess & Surplus (E&S) General Liability claims, including litigated matters. You will play a critical role in conducting thorough coverage analysis, leading investigations, and driving strategic claim resolutions. This is a hybrid position requiring three days per week in the office.

Compensation Package

• Base Salary: $110,000 to $130,000 per year (up to $140,000 for exceptional candidates)
• Annual Bonus: Target bonus of 5% - 10%
• Paid Time Off: Unlimited PTO
• Benefits: Comprehensive benefits package

Responsibilities

• Manage a portfolio of 120-140 complex, high-severity E&S General Liability claims, including litigated matters.
• Conduct thorough coverage analysis and interpret policy language to determine liability and exposure.
• Lead investigations by coordinating with insureds, brokers, claimants, and legal counsel.
• Establish and maintain accurate reserves in accordance with company guidelines.
• Develop and execute strategic claim resolution plans, including negotiation and settlement.
• Direct and manage defense counsel, including litigation strategy and cost containment.
• Maintain detailed and accurate claim documentation in compliance with regulatory standards.
• Collaborate with underwriting and risk management teams to identify trends and exposures.

Qualifications/Requirements

• Minimum of 5+ years of experience handling General Liability claims, including complex and litigated cases.
• Strong expertise in coverage analysis and policy interpretation.
• Proven experience managing defense counsel and driving litigation strategy.
• E&S or specialty lines experience is highly preferred.
• Excellent negotiation, analytical, and decision-making skills.
• Ability to manage a high-volume, complex caseload independently.
• Bachelor’s degree preferred; industry designations such as CPCU, AIC, or SCLA are a plus.

#LI-MW1

Personal Lines Client Manager

Job Summary

Seeking a dedicated and detail-oriented Personal Lines Client Manager to join a team. This full-time position involves managing client service activities with a focus on personal property and casualty insurance. The ideal candidate will have a strong understanding of insurance coverages, excellent communication skills, and the ability to work in a fast-paced environment. If you are passionate about delivering exceptional service and thrive in a collaborative setting, encourage you to apply.

Compensation Package

• Competitive salary commensurate with experience.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Paid time off and holiday pay.
• Opportunities for professional development and career growth.

Responsibilities

Primary Activities (60% or more of time):

• Evaluate exposures and renewal quotes.
• Review upcoming renewals and determine accounts requiring remarketing.
• Provide coverage recommendations to clients.
• Utilize comparative rater tools to obtain quotes.
• Handle agency billing transactions (where applicable).
• Obtain signed binding documents and notify carriers.
• Review binding documents for accuracy.

Additional Responsibilities:

• Maintain accurate account details, contacts, and policy information in EPIC.
• Process renewals, endorsements, cancellations, and proofs of insurance.
• Organize and attach documents in EPIC.
• Initiate endorsements, proofs of insurance, and invoices.
• Leverage templates and system-generated letters for client and carrier communications.
• Create and assign activities in EPIC to applicable team members.
• Pull relevant items such as MVR, CLUES, Risk Meters, and RCE as needed.

Qualifications/Requirements

Work Experience:

• Minimum of 3 years of experience in Personal Property and Casualty insurance.
• Comprehensive understanding of insurance coverages.

Professional Licenses/Certifications:

• Must hold a valid state Property & Casualty insurance license.

Essential Skills/Competencies:

• Proficiency in Microsoft Excel, Word, and other MS Office products.
• Strong interpersonal and communication skills, both written and oral.
• Ability to build and maintain effective relationships with clients, colleagues, and team members.
• Functional knowledge of guaranteed cost program design and coverage forms.
• High degree of accuracy and attention to detail in a fast-paced environment.
• Problem-solving skills for non-routine but not overly complex issues.
• Familiarity with self-serve portals and client training.

Education:

• High School Diploma or equivalent required.

#LI-MB6

Commercial Lines Senior Associate Client Representative

Job Summary

Seeking a dedicated and detail-oriented Commercial Lines Senior Associate Client Representative to join a team. This role involves supporting the daily management of a high-volume Commercial Lines book of select business. Under the guidance of a lead servicer, you will provide exceptional customer service to ensure client satisfaction and retention. If you have a strong background in Commercial Property and Casualty and thrive in a fast-paced environment, encourage you to apply.

Compensation Package

• Competitive salary commensurate with experience.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for professional development and career growth.

Responsibilities

• Assist the lead servicer in managing a high-volume book of business, ensuring all tasks are completed accurately and on time.
• Set up and maintain accurate account details, contacts, and policy information in EPIC.
• Organize, attach, and name documents in EPIC.
• Utilize templates and system-generated letters/forms to produce standard communications, such as BORs, proposal letters, change requests, and proofs of insurance.
• Process policy endorsements in EPIC and billing systems.
• Create and assign activities in EPIC to applicable team members.
• Order and manage loss runs.

Qualifications/Requirements

Work Experience

• Minimum of 2 years of experience in Commercial Property and Casualty insurance.

Professional Licenses/Certifications

• Must hold a valid state Property & Casualty insurance license.

Essential Skills/Competencies

• Proficiency in Microsoft Excel, Word, and other MS Office products, including basic formatting.
• Familiarity with agency management systems (EPIC) and carrier websites.
• Basic understanding of property and casualty insurance coverage.
• Strong written, oral, and interpersonal communication skills.
• Ability to work collaboratively in a team environment and meet the expectations of co-workers and clients.
• Problem-solving skills with the ability to meet quality standards and complete urgent tasks efficiently.
• Capable of following established processes to derive solutions and achieve objectives under close direction from senior team members.

Education

• High School Diploma or equivalent required.

#LI-MB6

Personal Lines & Commercial Lines Agent & Account Manager

Job Summary

Seeking a dedicated and experienced Personal Lines & Commercial Lines Agent & Account Manager to join a team. In this role, you will take over an established $2M book of business, with accounts ranging from $1K to $40K (average account size is $10K). Initially, your primary responsibility will be servicing and managing the existing book of business, with opportunities to grow the portfolio in the future. This position requires a collaborative, teachable, and team-oriented professional who thrives in a dynamic environment.

Compensation Package

• Base Salary: $50,000 - $70,000 (commensurate with experience)
• Bonuses: Monthly team-based performance bonuses
• Benefits: Comprehensive benefits package, including 401(k) and a generous vacation program
• Work Schedule:
  • Monday to Friday, 9:00 AM - 5:00 PM (7.5-hour workday with a 30-minute lunch break)
  • Occasional overtime may be required
  • Hybrid work flexibility may be available after 3-12 months, depending on experience and performance

Responsibilities

• Manage and service an existing $2M book of business, including accounts ranging from $1K to $40K
• Provide exceptional customer service to clients, ensuring their needs are met and inquiries are resolved promptly
• Collaborate with the team to achieve monthly performance goals and contribute to a positive work environment
• Assist with the transition and training process for the book of business, ensuring a smooth handoff
• Handle a mix of personal lines and commercial lines accounts, including contractors and construction clients
• Utilize AMS360 software for account management (training provided if necessary)

Qualifications/Requirements

• 2-5+ years of experience in personal and/or commercial lines insurance
• Proven ability to manage and service a diverse book of business
• Strong interpersonal and communication skills, with a focus on collaboration and teamwork
• A teachable attitude and a willingness to learn and grow within the role
• Bilingual skills are a plus but not required
• Familiarity with AMS360 is preferred but not mandatory
• Ability to work in-office five days a week initially, with potential for hybrid flexibility after the onboarding period

#LI-DT1