About the Role

Seeking an experienced Auto/Bodily Injury Claims Examiner to join a growing team. In this role, you will be responsible for investigating, evaluating, and resolving auto liability and bodily injury claims on behalf of clients. This position requires strong technical claims handling skills, excellent communication, and the ability to manage claims efficiently while delivering high-quality service.

COMPENSATION

• $70,000 - $100,000/year
• Comprehensive health, dental, and vision coverage.
• 401(k) with company match.

REQUIREMENTS

• 3+ years of experience handling auto liability and bodily injury claims, preferably within a TPA or carrier environment.
• Strong knowledge of insurance policies, coverage interpretation, and state-specific claim regulations.
• Experience with medical documentation, injury evaluations, and settlement negotiations.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to manage multiple claims simultaneously.
• Proficient in claims management systems and Microsoft Office Suite.
• Ability to work independently and as part of a collaborative team.

RESPONSIBILITIES

• Review, investigate, and analyze auto liability and bodily injury claims for coverage, liability, and damages.
• Obtain and evaluate medical records, accident reports, statements, and other relevant documentation.
• Determine appropriate claim reserves and update them throughout the life of the claim.
• Negotiate fair and timely settlements directly with claimants, attorneys, or other parties.
• Identify and pursue subrogation and contribution opportunities when applicable.
• Manage litigation, including selecting and directing defense counsel, attending mediations, and monitoring case strategy.
• Ensure compliance with client service standards, state regulations, and company policies.
• Provide clear and timely communication with insureds, claimants, clients, and brokers.
• Document claim activity thoroughly and accurately within the claims management system.
• Collaborate with management and colleagues to improve claims processes and outcomes.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

#LI-MW1

About the Role:

Our insurance carrier client is seeking an experienced Workers' Compensation Medical Payment Specialist to join their Claims Operations team on a temporary remote assignment. This individual will play a critical role in ensuring the timely, accurate, and compliant processing of medical payments for Workers' Compensation claims while serving as a key resource for claims professionals and internal stakeholders.

The ideal candidate will possess strong knowledge of Workers' Compensation medical billing, state fee schedules, bill review processes, and payment auditing. Experience working with insurance carriers, TPAs, or bill review vendors is highly preferred.

Compensation:

• $40.00 - $50.00/hr.
• Opportunity to work with a reputable insurance carrier known for a collaborative and supportive culture
• Comprehensive benefits package including medical, dental, vision, and 401(k).
• Opportunities for career growth within a stable and respected insurance organization.

Responsibilities

• Oversee the accurate processing of Workers' Compensation medical payments in accordance with applicable state fee schedules and regulatory requirements.
• Review, audit, and reconcile medical bills to ensure payment accuracy and compliance.
• Partner with bill review vendors to monitor performance, resolve discrepancies, and maintain contractual compliance.
• Investigate and resolve payment issues, duplicate payments, billing discrepancies, and reimbursement errors.
• Evaluate daily EDI transactions for both individual and bulk medical bill payments.
• Review Explanation of Review (EOR) documentation to verify payment accuracy, tax identification information, duplicate payments, and processing errors.
• Collaborate with Claims professionals to improve medical bill processing workflows and resolve complex payment issues.
• Submit electronic reconsideration requests to bill review vendors when appropriate.
• Maintain accurate documentation and data within claims management systems.
• Respond promptly to medical billing inquiries from internal and external stakeholders.
• Assist with reporting, quality assurance initiatives, and process improvement efforts.
• Perform additional duties as assigned.

Requirements

• Minimum 2 years of experience handling Workers' Compensation medical billing, medical payment processing, bill review, or medical pricing.
• Bachelor's degree preferred. Relevant insurance industry experience may be considered in lieu of education.
• Experience working for an insurance carrier, TPA, or medical bill review vendor preferred.
• Knowledge of Workers' Compensation claims processes and medical terminology.
• Strong analytical and problem-solving skills with exceptional attention to detail.
• Ability to prioritize multiple assignments while meeting deadlines in a fast-paced environment.
• Excellent verbal and written communication skills.
• Strong customer service mindset with the ability to collaborate across departments.
• Proficiency with Microsoft Office Suite and insurance claims management systems.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

#LI-MW1

Our client, a well-established and growing independent insurance agency, is seeking a Training & Business Technology Leader to join their team. This individual will play a key role in building and delivering training programs that drive consistency, technology adoption, operational efficiency, and employee effectiveness across the organization. This position will partner closely with department leadership to ensure employees understand the systems, tools, workflows, and processes necessary to succeed in their roles. The ideal candidate will bring a strong blend of insurance operations knowledge, training experience, and process improvement expertise.

Key Responsibilities

• Lead the development and delivery of training initiatives across core systems, tools, and operational processes
• Partner with department leaders to create role-based onboarding, training paths, and process documentation
• Support adoption of technology platforms and operational best practices across teams
• Reinforce training standards and identify recurring process gaps, inefficiencies, or workflow inconsistencies
• Assist in onboarding and foundational insurance education for new employees
• Develop and maintain SOPs, process guides, checklists, and training materials
• Help implement quality assurance initiatives and partner with leadership on targeted development opportunities
• Participate in workflow improvement initiatives that enhance client experience and operational effectiveness
• Manage the full learning lifecycle, including needs assessment, curriculum development, implementation, and ongoing evaluation
• Collaborate cross-functionally to support organizational consistency and continuous improvement efforts

Qualifications

• Bachelor’s degree preferred or equivalent industry experience
• 8+ years of Commercial P&C insurance experience within an agency or brokerage environment
• 5+ years of experience in training, onboarding, process improvement, or operational implementation
• Experience supporting system rollouts, workflow documentation, and technology adoption initiatives
• Proficiency in Microsoft Office Suite and adaptability to agency management systems and learning platforms.
• Direct, hands-on/working knowledge and experience with the technology listed above
• Insurance coverage expertise built in the field through a prior role such as (but not limited to) Commercial Lines Account Manager, Underwriter, or Account Executive; someone who has worked inside policies and coverage.
• Insurance designations (e.g., CIC, CISR, CPCU) preferred, not required.

Compensation & Benefits

• Base salary: $120K–$130K 
• Annual performance bonus: 10% Target
• Competitive PTO and benefits package

#LI-ET1

Commercial Lines Account Manager/Sales Producer

Job Summary

Seeking a dynamic and motivated Commercial Lines Account Manager/Sales Producer to join a growing team. This role offers a unique opportunity to manage a book of business while driving new sales in both personal and commercial lines. The ideal candidate will be a self-starter with a passion for problem-solving, relationship-building, and delivering exceptional service to clients.

Compensation Package

• Base Salary: $40,000 - $60,000 (up to $70,000-$75,000 for highly experienced candidates)
• Incentives: Base salary plus 20% commission, with opportunities for base salary increases as renewals exceed the base
• Benefits:
  • Medical, Dental, and Vision insurance
  • Professional development opportunities

Responsibilities

• Manage and grow a book of business, focusing on accounts under $25,000 in premium
• Quote and renew personal and commercial lines insurance policies
• Identify and pursue new business opportunities, leveraging leads and networking events
• Build and maintain strong relationships with clients, providing tailored solutions to meet their needs
• Collaborate with team members to ensure seamless service delivery
• Stay updated on industry trends and regulatory changes to provide informed advice to clients

Qualifications/Requirements

• Licenses: Active Property & Casualty (P&C) license required
• Experience:
  • Prior experience in insurance is required
  • Experience with EZLynx software is preferred
  • Captive insurance experience is acceptable for strong candidates
• Skills:
  • Sales-oriented mindset with a proven ability to generate and close leads
  • Strong problem-solving skills and the ability to take on challenges head-on
  • Excellent interpersonal and communication skills, with a focus on education and relationship-building
  • Team player with a collaborative approach to work
  • Self-aware and adaptable, with the ability to thrive in a dynamic environment
• Work Environment:
  • Primarily on-site, with potential for one remote day per week
  • Must be willing to travel locally for networking events and client meetings

#LI-AK3

Agricultural Insurance Producer

Job Summary

Seeking a motivated and detail-oriented Agricultural Insurance Producer to join a dynamic team. This role is ideal for individuals with prior agricultural or insurance producing experience who are eager to grow their career in a fast-paced and collaborative environment. The successful candidate will handle a variety of responsibilities, including managing client accounts, cross-selling insurance products, and providing exceptional customer service.

Compensation Package

• Base Salary: $45,000 - $65,000 (commensurate with experience)
• Commission: Eligible for commissions on top of base salary
• Benefits: Full benefits package provided
• Flexibility: Remote work option available, with occasional in-office requirements

Responsibilities

• Manage client accounts, including policy changes, payments, and renewals
• Handle incoming calls and walk-in business with professionalism and efficiency
• Cross-sell insurance products to meet client needs and achieve sales targets
• Quote new and renewal business as required
• Provide exceptional customer service to maintain and grow client relationships
• Utilize agency management software (EZ Lynx and Epic) for account management
• Attend occasional staff meetings and training sessions as needed

Qualifications/Requirements

• Licenses/Designations: Property & Casualty (P&C) license required
• Experience: 1-3 years of experience in insurance or agricultural producing preferred; candidates with a strong willingness to learn will also be considered
• Technical Skills: Familiarity with EZ Lynx and Epic software is a plus
• Soft Skills: Strong interpersonal skills, ability to work collaboratively in a small office environment, and adaptability to a high-paced setting
• Location: Must be local enough to attend occasional in-person meetings if working remotely
• Education: High school diploma or equivalent required; additional certifications or training in insurance or agriculture is a plus

#LI-CS1

Property & Casualty Underwriter

Job Summary

Seeking a skilled and experienced Property & Casualty Underwriter to join a team. In this role, you will work within a specific delegated underwriting authority to independently qualify and price new and renewal business in alignment with program underwriting guidelines and pricing directives. You will also be responsible for servicing accounts in accordance with established service standards. This position may involve supervising Underwriting Assistants and requires a strong ability to analyze, negotiate, and communicate effectively.

Compensation Package

• Competitive salary commensurate with experience.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Paid time off and holidays.
• Professional development opportunities, including support for attaining industry designations.
• Retirement savings plan with company match.

Responsibilities

• Qualify and price new and renewal submissions, exercising discretion and independent judgment to accept, reject, or modify proposals.
• Request additional information as needed and communicate decisions to producers.
• Build and maintain strong relationships with producers, serving as the primary point of contact for assigned regions.
• Analyze underwriting information such as applications, MVRs, loss notifications, inspections, financial reports, and audits.
• Participate in large account reviews and prepare underwriting approaches for complex accounts.
• Ensure compliance with underwriting authority, program forms, endorsements, and rating methodologies.
• Maintain accurate and complete documentation, adhering to quality control and state filing requirements.
• Provide guidance and oversight to Underwriting Assistants, including performance evaluations and workload management.
• Support sales efforts by attending agent meetings, conventions, and trade shows as needed.
• Evaluate and compare competitor forms and coverages to maintain a competitive edge.
• Perform other duties and special projects as assigned by management.

Qualifications/Requirements

• Education: Bachelor’s degree in insurance, business, or a related field preferred. Progress toward AU, CPCU, ARM, or comparable higher insurance education is highly desirable.
• Experience: Minimum of 2 years as a Property & Casualty Underwriter or 3 years in the insurance industry as an underwriting assistant, CSR, or agent/agency manager.
• Licensing: Must hold or obtain a current property-casualty license for the state of residence within three months of hire, along with any additional required licenses.
• Skills:
  • Proven performance as an underwriter or in agency management.
  • Strong knowledge of commercial insurance.
  • Analytical and organizational skills to prioritize tasks and maintain high-quality work.
  • Effective negotiation, oral, and written communication skills.
  • Ability to work independently and handle stressful situations.
  • Proficiency in IT tools and software applications.
  • Detail-oriented with strong research skills.

#LI-ML2

Customer Service Manager

Job Summary

Seeking a highly motivated and professional Customer Service Manager to lead and develop a dynamic team within the organization. This role is pivotal in ensuring the delivery of exceptional service to clients while fostering a culture of accountability, growth, and excellence. The Customer Service Manager will oversee a team of 2 Customer Service Representatives (CSRs) and 2 offshore processors/virtual assistants, as well as manage the onboarding and training of new hires during their first 90 days.

Compensation Package

• Salary: $70,000–$77,000 annually
• Additional Benefits: Comprehensive benefits package

Responsibilities

• Lead, coach, and manage a team of 2 CSRs and 2 offshore processors/virtual assistants.
• Conduct weekly one-on-one meetings to review KPIs, call reports, compliance metrics, and overall performance.
• Oversee the onboarding and training of new hires during their first 90 days, ensuring a smooth transition into their roles.
• Provide direct, constructive feedback and performance coaching to team members.
• Ensure timely completion of applications and documentation.
• Collaborate closely with agency and sales leadership, participating in leadership meetings.
• Drive improvements in workflows, training programs, and process consistency.
• Assist with escalations and occasional client or carrier interactions.

Qualifications/Requirements

Must-Have:

• Proven experience in people leadership, including coaching and performance management.
• Strong ability to provide direct, constructive feedback and hold team members accountable to KPIs and deadlines.
• Demonstrated experience in training and developing employees.
• Excellent communication skills and professional presence, with the ability to work effectively across all levels of the organization.
• Tech-savvy with the ability to quickly learn and adapt to agency management systems (experience with EZLynx is a plus).

#LI-AK2

Employee Benefits Account Manager

Job Summary

Seeking a highly motivated and detail-oriented Employee Benefits Account Manager to join well-respected employee benefits brokerage team. As an integral part of team, you will manage a portfolio of small group accounts, ensuring exceptional service and support for clients. This position is ideal for a professional with a strong customer service orientation and a solid understanding of insurance concepts.

Compensation Package

• Salary Range: Up to $60,000 annually, with additional commission opportunities for upselling coverage on existing accounts.
• Benefits: Comprehensive benefits package, including health insurance.

Responsibilities

• Process client eligibility changes and ID card requests with accuracy and within specified timeframes.
• Respond promptly and accurately to client and internal inquiries.
• Maintain and update the client management portal with the latest information.
• Communicate effectively with clients and carrier representatives to address needs and resolve issues.
• Attend team meetings to stay informed about agency policies, procedures, and industry updates.
• Provide exceptional support to clients, fostering trust and loyalty.
• Navigate online portals efficiently to access and update client information.
• Handle renewals, light open enrollment presentations, enrollments, and claims for small group accounts (primarily fully insured, with some level-funded accounts).
• Communicate carrier decisions to clients and escalate issues to carrier representatives when necessary.
• Quote new and renewal business as required.

Qualifications/Requirements

• Licensure: Active Life & Health (L&H) license required.
• Experience: Minimum of 2 years of experience in employee benefits account management or a related field.
• Technical Skills: Familiarity with Zywave Brokerage Builder software is preferred; experience with BenefitPoint is a plus.
• Customer Service Skills: Strong customer service orientation with excellent communication and problem-solving abilities.
• Attention to Detail: Ability to manage multiple tasks with precision and meet deadlines.
• Professionalism: Demonstrated ability to respond promptly to communications, complete assessments, and maintain professional etiquette (e.g., sending thank-you notes).

#LI-JN4

Commercial Lines Placement Specialist

Job Summary

Seeking a dedicated and experienced Commercial Lines Placement Specialist to join a dynamic team. This role is ideal for a professional with a strong background in marketing and servicing commercial lines accounts, who thrives in a collaborative, family-owned, and tech-focused environment. As a key member of team, you will play a pivotal role in marketing new and renewal business, as well as managing new leads and driving them to closure.

Compensation Package

• Base Salary: $60,000 - $70,000 (flexible for highly qualified candidates)
• Benefits: Comprehensive benefits package, including health, dental, and vision insurance

Responsibilities

• Market and place both new and renewal commercial lines business with carriers.
• Collaborate with carriers to ensure optimal coverage and pricing for clients.
• Manage and nurture new leads, guiding them through the sales process to closure.
• Maintain and update client information in Salesforce (training provided if needed).
• Provide exceptional service to clients, ensuring their needs are met promptly and professionally.
• Work closely with the Commercial Lines team to support departmental goals and initiatives.

Qualifications/Requirements

• Licensure: Property & Casualty (P&C) license required.
• Experience:
  • Proven experience working with carriers and marketing commercial lines business.
  • Familiarity with handling smaller, generalist accounts.
• Skills:
  • Strong marketing and sales acumen, with the ability to close deals effectively.
  • Excellent communication and interpersonal skills.
  • Proficiency in Salesforce is a plus, but not required (training available).
• Work Ethic: Self-motivated, detail-oriented, and able to thrive in a fast-paced environment.

#LI-RT1