Senior Liability Claims Adjuster

Job Summary

Seeking a highly skilled and experienced Senior Liability Claims Adjuster to join a team. This role involves investigating, evaluating, negotiating, and resolving complex commercial and personal liability claims, including both litigated and non-litigated cases. The ideal candidate will possess strong technical expertise in policy coverage interpretation, liability assessment, and claims resolution strategies. This position offers a dynamic work environment with opportunities for professional growth and development.

Work Arrangement:

• First 90 days: Onsite for training.

About Us:
We are a well-established organization with a rich history dating back to 1875. Known for our exceptional company culture and commitment to employee growth, we take pride in fostering a supportive and collaborative work environment

Compensation Package

• Salary: Up to $105,000 annually (DOE).

Key Responsibilities

• Investigate, evaluate, and resolve commercial and personal liability claims.
• Analyze policy language to make well-supported coverage determinations.
• Manage litigated claims from assignment through resolution.
• Assess liability, damages, and overall claim exposure.
• Establish and monitor appropriate reserves.
• Identify and pursue risk transfer and subrogation opportunities.
• Develop and execute effective claims-handling strategies.
• Negotiate settlements through direct negotiations, mediation, and arbitration.
• Collaborate with defense counsel, insureds, claimants, agents, and other stakeholders.
• Prepare coverage denials and communicate claim decisions clearly.
• Maintain accurate and thorough claim documentation.
• Ensure compliance with legal and regulatory requirements.
• Provide claims-related guidance to internal stakeholders.
• Participate in court proceedings or litigation-related activities as needed.

Qualifications/Requirements

Required Qualifications:

• Minimum of 7 years of claims-handling experience.
• Expertise in handling commercial and personal liability policies.
• Strong experience managing litigated claims.
• Demonstrated ability to interpret policy language and evaluate coverage.
• Proven negotiation skills, including experience with mediation and arbitration.
• Strong analytical, organizational, and problem-solving abilities.
• Excellent written and verbal communication skills.
• Ability to work independently with minimal supervision.
• High attention to detail and a results-oriented approach.

#LI-RG1

CGL/BI Senior Claims Specialist

Job Summary

Seeking a highly skilled and experienced CGL/BI Senior Claims Specialist to join a dynamic team. The ideal candidate will have a strong background in handling commercial general liability (CGL) and bodily injury (BI) claims, with a minimum of 5 years of experience in a carrier environment. This role involves managing intermediate-level claims, including litigation and coverage analysis, while ensuring compliance with industry standards and best practices.

Compensation Package

• Salary Range: $90,000 - $115,000 (Dependent on Experience)

Responsibilities

• Efficiently handle commercial first-party property and third-party general liability claims from inception to resolution.
• Review and set up new loss assignments promptly, adhering to departmental guidelines.
• Establish and regularly evaluate loss and expense reserves for adequacy and accuracy.
• Analyze and interpret policy language to make appropriate coverage decisions.
• Draft complex coverage correspondence, including reservation of rights and disclaimers, in compliance with state regulations.
• Communicate effectively with insureds, claimants, attorneys, agents, and regulatory agencies.
• Investigate coverage, liability, and damage issues, and execute appropriate action plans for claim resolution.
• Document all claim file activities, including strategies and plans of action.
• Direct and manage activities and costs of external vendors, such as adjusters and legal counsel.
• Present and discuss loss facts and issues in roundtable discussions with peers and management.
• Prepare and submit detailed reporting documents, including Large Loss Reports.
• Maintain required state adjuster licenses and comply with continuing education requirements.
• Serve as a technical resource by mentoring and sharing knowledge with team members.
• Participate in internal and external training sessions and provide feedback to the team.
• Collaborate with management and other departments as needed.
• Perform other duties as assigned.

Qualifications/Requirements

• Minimum of 5 years of experience in a carrier environment with a strong focus on CGL/BI claims.
• Proven litigation and coverage experience.
• Exceptional verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Proficiency in managing claim files and adhering to industry best practices.
• Ability to mentor and train team members effectively.
• Must hold and maintain required state adjuster licenses.
• Ability to work independently in a remote environment (except for Arizona-based candidates who may need to work onsite).

#LI-RG1

Commercial Producer

Job Summary

Seeking a dynamic and results-driven Commercial Producer to join a growing team. This role is focused on driving sales and building strong client relationships across all lines of business, with a focus on mid-to-large market accounts. The ideal candidate will have a proven track record in independent sales and a passion for delivering exceptional service to clients.

Compensation Package

• Base Salary: $80,000 - $250,000 (commensurate with experience and performance)
• Benefits: Comprehensive benefits package, including health, dental, vision, and more

Responsibilities

• Drive sales efforts by identifying and securing new business opportunities
• Build and maintain strong relationships with clients in the mid-to-large market segment
• Collaborate with internal teams to ensure seamless service delivery and client satisfaction
• Stay informed about industry trends and market conditions to provide strategic insights to clients
• Meet and exceed sales targets and performance metrics

Qualifications/Requirements

• Minimum of 3+ years of experience in independent sales, preferably within the commercial insurance industry
• Proven ability to manage and grow mid-to-large market accounts
• Strong communication, negotiation, and interpersonal skills
• Self-motivated with the ability to work independently and manage time effectively
• Flexibility to work remotely or from the office as needed, with no travel required

#LI-DD3

Personal Lines Customer Service Representative (CSR)

Job Summary

Seeking two dedicated and professional Personal Lines Customer Service Representatives (CSRs) to join a growing team. This role offers an exciting opportunity to work in a high-growth environment with a focus on delivering exceptional service to our clients. The ideal candidates will have experience in personal lines insurance, a Property & Casualty (P&C) license, and a strong commitment to excellence.

Compensation Package

• Salary: $65,000 - $75,000 annually, commensurate with experience.
• Benefits: Comprehensive benefits package (details to be provided upon request).

Responsibilities

• Provide A-Z servicing for personal lines insurance accounts, focusing on high-net-worth clients.
• Handle 90% renewal business and 10% new business.
• Utilize HawkSoft software for account management (training provided if necessary).
• Deliver exceptional customer service by addressing client inquiries, processing policy changes, and ensuring timely renewals.
• Collaborate with team members to maintain a respectful and hard-working environment.

Qualifications/Requirements

• Licenses/Certifications: Active Property & Casualty (P&C) license required.
• Experience: Minimum of 2 years in personal lines insurance.
• Technical Skills: Familiarity with HawkSoft software is a plus; training will be provided for candidates with limited experience.
• Soft Skills: Coachable, flexible, and hard-working with a strong commitment to client satisfaction.
• Work Arrangement: Onsite preferred, with potential for hybrid work arrangements.

#LI-CS1

Personal Lines Customer Service Representative (CSR)

Job Summary

Seeking two dedicated and professional Personal Lines Customer Service Representatives (CSR) to join a growing team. This role is ideal for individuals with a passion for providing exceptional customer service and a strong background in personal lines insurance.

As a Personal Lines CSR, you will be responsible for managing standard personal lines accounts, providing A-Z servicing, and ensuring client satisfaction. This is an excellent opportunity to join a high-growth organization that values hard work, respect, and work-life balance.

Compensation Package

• Salary Range: $65,000 - $75,000 annually, commensurate with experience.

Responsibilities

• Provide full-service support for personal lines insurance accounts, including policy changes, renewals, and customer inquiries.
• Handle 90% renewal business and 10% new business quoting.
• Maintain accurate and up-to-date client records using HawkSoft software (training provided).
• Deliver exceptional customer service by addressing client needs promptly and professionally.
• Collaborate with team members to ensure seamless service delivery and client satisfaction.

Qualifications/Requirements

• Licenses/Certifications: Active Property & Casualty (P&C) license required.
• Experience: Minimum of 2 years of experience in personal lines insurance.
• Technical Skills: Familiarity with HawkSoft software is a plus, but training will be provided.
• Soft Skills: Strong candidates will be coachable, flexible, and hard-working, with excellent communication and problem-solving skills.
• Work Environment: Preference for on-site work in Lancaster, PA, but hybrid arrangements may be considered.

#LI-CS1

Commercial CSR (Hybrid)

Job Summary

Seeking two experienced and dedicated Commercial Customer Service Representatives (CSR) to join a growing team. As a Commercial CSR, you will play a vital role in providing exceptional service to our clients, managing accounts, and supporting our commercial lines team. This is an exciting opportunity to join a high-growth organization that values hard work, respect, and work-life balance.

Compensation Package

• Salary Range: $65,000 - $75,000 annually, commensurate with experience.
• Benefits: Comprehensive benefits package (details to be provided during the interview process).

Responsibilities

• Provide A-Z servicing for commercial accounts, ensuring client satisfaction and retention.
• Manage standard-sized accounts with a focus on delivering high-quality service.
• Handle 90% renewal business and 10% new business quoting and remarketing.
• Collaborate with team members to ensure seamless account management.
• Utilize HawkSoft software for account management (training will be provided if needed).

Qualifications/Requirements

• Experience: Minimum of 2+ years in a similar role within the insurance industry.
• Licenses/Certifications: Property & Casualty (P&C) license required.
• Technical Skills: Familiarity with HawkSoft software is a plus, but training will be provided.
• Soft Skills: Coachable, flexible, and hard-working with a strong commitment to client service.
• Work Arrangement: Hybrid role with three days in the office (Elkins Park, PA). Flexibility may be considered for the right candidate.

#LI-CS1

Commercial Account Executive (Hybrid)

Job Summary

Seeking a dedicated and professional Commercial Account Executive to join agrowing team . You will work closely with a Customer Service Representative (CSR) who will handle the service aspects, allowing you to focus on client engagement and business development. This position is ideal for a motivated individual who thrives in a respectful, growth-oriented environment with a strong emphasis on work-life balance.

Compensation Package

• Base Salary: $75,000 - $85,000 (flexible based on experience)
• Commission: Additional earnings on new business production
• Benefits: Comprehensive benefits package (details to be provided)

Responsibilities

• Manage and maintain an existing book of business acquired through agency growth.
• Build and solidify relationships with clients to ensure retention and satisfaction.
• Collaborate with the CSR to ensure seamless service delivery.
• Identify and pursue new sales opportunities to grow the book of business.
• Conduct client meetings to understand their needs and provide tailored insurance solutions.
• Handle A-Z servicing of accounts, with a focus on renewals (90%) and new business (10%).

Qualifications/Requirements

• Licenses/Certifications: Property & Casualty (P&C) license required.
• Experience: Minimum of 2+ years in a similar role, preferably working with standard accounts.
• Technical Skills: Familiarity with HawkSoft software is a plus (training provided).
• Soft Skills:
  • Coachable and open to feedback
  • Flexible and adaptable to change
  • Hard-working and self-motivated
  • Strong interpersonal and communication skills
  • Client-focused with a commitment to excellence

#LI-CS1

Senior Workers Compensation Claims Adjuster

Job Summary

We are seeking a highly skilled and experienced Senior Workers Compensation Claims Adjuster to join a team. The ideal candidate will bring extensive expertise in handling Workers Compensation Indemnity Claims, possess strong analytical skills, and demonstrate a proactive approach to claims management. This role is critical to our mission of delivering exceptional service and support to a clients.

Compensation Package

We offer a competitive compensation package, including:

• Salary Range:
  • Level I: $90,000 - $105,000/year
  • Level II: $110,000 - $120,000/year
  •  

Responsibilities

As a Senior Workers Compensation Claims Adjuster, your key responsibilities will include:

1. Conducting initial contacts to gather necessary information, verify coverage, determine compensability, and develop action plans for workers' compensation claims.
2. Ensuring data integrity for workers' compensation claims.
3. Analyzing case facts to establish accurate reserves using medical and disability knowledge.
4. Collaborating with Corporate Claims to evaluate and mitigate high-exposure or catastrophic losses.
5. Providing timely and professional customer service in line with best practices.
6. Maintaining effective communication with internal and external stakeholders.
7. Evaluating and paying benefits in compliance with statutory and company guidelines.
8. Filing appropriate state forms as required.
9. Managing or coordinating medical treatment to ensure claims progress efficiently.
10. Utilizing resources to contain costs and manage exposure.
11. Reviewing and analyzing litigation issues, directing legal strategies, and preparing cases for litigation.
12. Collaborating with defense attorneys to resolve claims.
13. Conducting settlement analyses and recommending appropriate settlement values.
14. Regularly reviewing caseloads and taking proactive steps to guide claims to closure.
15. Mentoring team members and serving as a Subject Matter Expert for legal, jurisdictional, and company needs.

Qualifications/Requirements

To be successful in this role, you must meet the following requirements:

• A minimum of 6+ years of experience handling California Workers Compensation Indemnity Claims.
• SIP license is a plus; if not currently held, must be willing to obtain it within six months of hire.
• Stable work history with no frequent job changes.
• Experience with litigation and legal strategy.
• Prior experience working with an insurance carrier.

#LI-MW1