Commercial Lines Account Manager – New Business

Job Summary

Seeking a dedicated and detail-oriented Commercial Lines Account Manager to join a growing team. This role focuses on managing new business leads, writing policies, and servicing accounts for small to mid-market clients. The ideal candidate will have a client-first mentality, a strong understanding of commercial insurance, and a passion for providing exceptional service. This is a remote position, offering flexibility and the opportunity to work with a team that values collaboration and client satisfaction.

Compensation Package

• Salary: $65,000 - $75,000 annually
• Benefits:
  • Health, dental, and vision insurance
  • Long-term care coverage
  • 2 weeks of paid time off (PTO)
• Additional Perks:
  • Annual company events, including a Christmas party and anniversary celebration
  • Remote work setup with provided equipment

Responsibilities

• Manage and service new business accounts, focusing on small to mid-market clients.
• Handle renewals, marketing, quoting, changes, endorsements, and certificates of insurance (COIs).
• Work with a variety of accounts, including nonprofits, farms, agriculture, commercial properties, apartment buildings, and independent contractors.
• Build and maintain strong relationships with clients, ensuring their needs are met with a client-first approach.
• Collaborate with the Commercial Lines Department Manager and team to support the agency's growth and service goals.

Qualifications/Requirements

• Licenses/Certifications: Active Property & Casualty (P&C) license (California).
• Experience:
  • 3-5 years of experience in commercial lines account management.
  • Experience working with nonprofit accounts is highly preferred.
• Technical Skills: Familiarity with HawkSoft software is a plus but not required.
• Soft Skills:
  • Strong attention to detail.
  • Excellent communication and interpersonal skills.
  • A positive personality and ability to work well in a team-oriented environment.
  • Client-first mentality with a focus on delivering exceptional service.
  • Ability to manage multiple tasks and prioritize effectively.

#LI-CW5

• Previous experience working with personal lines coverages in a brokerage/agency setting. 
• Experience maintaining client relationships.
• Negotiate with carrier underwriters on behalf of clients for best rates.
• Ability to handle new and renewal submission.  
• Prior experience quoting binding and issuing policies. 
• Experience working with multiple carriers and rating systems. 
• Overall account management.

• Proven customer service and sales skills.
• Excellent organizational skills.
• Ability to self-direct the completion of job duties.
• Must hold Property & Casualty License.

#LI-BJ1

Commercial Lines Account Manager

Location: Pittsburgh, PA
Schedule: Hybrid (3 Days In-Office / 2 Days Remote)
Employment Type: Full-Time

About the Opportunity

The Jonus Group is seeking an experienced Commercial Lines Account Manager to join a well-established and growing insurance organization in Pittsburgh, PA.

This opportunity is ideal for an insurance professional with a strong background managing larger, more complex commercial accounts who enjoys building client relationships, providing exceptional service, and working collaboratively with a team of insurance professionals.

Key Responsibilities

• Manage and service a portfolio of middle-market and large commercial insurance accounts.

• Handle daily account servicing, including renewals, endorsements, certificates of insurance, and policy changes.

• Review insurance coverage and identify potential gaps or opportunities to improve client protection.

• Partner with producers, account executives, and carrier representatives to deliver comprehensive insurance solutions.

• Coordinate renewal marketing, prepare proposals, and assist with carrier negotiations.

• Maintain strong client relationships through proactive communication and exceptional customer service.

• Ensure accuracy of policy documentation and compliance with agency procedures.

Qualifications

• 5+ years of Commercial Lines Account Management experience, preferably within an independent insurance agency or brokerage.

• Experience managing larger, complex commercial accounts and sophisticated coverage needs.

• Strong knowledge of commercial insurance products, including General Liability, Property, Commercial Auto, Workers' Compensation, Umbrella, and related coverages.

• Active Property & Casualty insurance license preferred.

• Excellent communication, organization, and client relationship management skills.

• Demonstrated professional stability and consistent experience within the commercial insurance industry.

• Ability to work collaboratively in a hybrid environment, with 3 days onsite and 2 days remote.

Interested in Learning More?

If you're an experienced Commercial Lines Account Manager looking to take the next step in your career, we'd love to connect.

Apply today to explore this opportunity!

#LI-MT1

Commercial Lines Account Manager

Location: Dublin, OH
Schedule: Hybrid (3 Days In-Office / 2 Days Remote)
Employment Type: Full-Time

About the Opportunity

The Jonus Group is seeking an experienced Commercial Lines Account Manager to join a well-established and growing insurance organization in Dublin, OH

This opportunity is ideal for an insurance professional with a strong background managing larger, more complex commercial accounts who enjoys building client relationships, providing exceptional service, and working collaboratively with a team of insurance professionals.

Key Responsibilities

• Manage and service a portfolio of middle-market and large commercial insurance accounts.

• Handle daily account servicing, including renewals, endorsements, certificates of insurance, and policy changes.

• Review insurance coverage and identify potential gaps or opportunities to improve client protection.

• Partner with producers, account executives, and carrier representatives to deliver comprehensive insurance solutions.

• Coordinate renewal marketing, prepare proposals, and assist with carrier negotiations.

• Maintain strong client relationships through proactive communication and exceptional customer service.

• Ensure accuracy of policy documentation and compliance with agency procedures.

Qualifications

• 5+ years of Commercial Lines Account Management experience, preferably within an independent insurance agency or brokerage.

• Experience managing larger, complex commercial accounts and sophisticated coverage needs.

• Strong knowledge of commercial insurance products, including General Liability, Property, Commercial Auto, Workers' Compensation, Umbrella, and related coverages.

• Active Property & Casualty insurance license preferred.

• Excellent communication, organization, and client relationship management skills.

• Demonstrated professional stability and consistent experience within the commercial insurance industry.

• Ability to work collaboratively in a hybrid environment, with 3 days onsite and 2 days remote.

Interested in Learning More?

If you're an experienced Commercial Lines Account Manager looking to take the next step in your career, we'd love to connect.

Apply today to explore this opportunity!

#LI-MT1

Job Title: Personal Lines Account Representative

Job Summary

A dedicated and detail-oriented Personal Lines Account Representative is needed to join a dynamic team. This role involves providing exceptional customer service, managing personal lines insurance accounts, and supporting client satisfaction and retention efforts. The position requires a professional with strong multitasking, communication, and problem-solving skills.

Responsibilities

• Build and maintain strong relationships with personal lines clients by addressing inquiries, resolving issues, and providing tailored insurance solutions.
• Manage client accounts, including policy renewals, changes, cancellations, and new business processing.
• Verify the accuracy of client information and documentation to ensure compliance with company policies and regulatory guidelines.
• Identify opportunities to cross-sell or up-sell additional insurance products to meet clients’ needs.
• Collaborate with underwriters, carriers, and team members to resolve coverage or claims-related issues.
• Maintain accurate records of client interactions and account activities using customer relationship management (CRM) software.
• Stay updated on company products, services, and industry trends to provide informed recommendations.
• Support the Account Manager or other team members with administrative duties as needed to maintain smooth operations.

Qualifications/Requirements

• High school diploma or GED required; associate's or bachelor's degree in business, finance, or a related field is a plus.
• 1-3 years of experience in insurance, customer service, or account management preferred.
• Proven ability to handle multiple accounts efficiently, prioritize tasks, and meet deadlines.
• Strong verbal and written communication, active listening, and interpersonal skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM software; familiarity with insurance-specific software is a plus.
• Solid understanding of personal lines insurance products and policies.
• Licensed in property and casualty insurance or willingness to obtain licensure within a designated timeframe upon hire.
• Ability to work independently as well as collaboratively in a team-oriented environment.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

#LI-DM2

Bilingual Benefits Service Representative

Job Summary

Seeking an energetic and detail-oriented Bilingual Benefits Service Representative to join a team. This position is responsible for delivering exceptional customer service, assisting in benefit administration, and providing accurate solutions to inquiries. The role requires strong communication skills, the ability to work collaboratively, and proficiency in both English and Spanish to effectively assist a diverse client base.

Responsibilities

• Act as the primary contact for benefits-related inquiries via in-person meetings, phone, email, or chat, with a focus on multi-language communication.
• Support clients and employees in understanding and navigating benefits plans such as health, dental, retirement plans, and other perks.
• Process employee benefits enrollments, updates, terminations, and changes while ensuring accuracy and confidentiality.
• Collaborate with both internal and external stakeholders to optimize benefits communication, ensuring clarity and comprehensive understanding.
• Provide coordination for benefits-related events, such as open enrollment seminars, wellness fairs, and informational workshops.
• Resolve benefits-related concerns in a professional and timely manner, escalating issues as needed.
• Maintain records and documentation to ensure compliance with policies and legal requirements.
• Stay informed about federal, state, and local laws and regulations related to employee benefits.
• Identify and implement opportunities for process improvement aimed at enhancing the client and employee experience.
• Act as an account assistant to ensure smooth collaboration between benefits administration and other departments.

Qualifications/Requirements

• Bilingual proficiency in English and Spanish is required.
• Bachelor’s degree in Business Administration, Human Resources, or a related field, or equivalent work experience.
• Previous experience in benefits administration or as an Account Assistant is highly preferred.
• Strong interpersonal and communication skills with the ability to effectively engage with diverse audiences.
• Exceptional organizational and multitasking capabilities, along with high attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint); familiarity with HR or benefits administration software is a plus.
• In-depth knowledge of employee benefits programs, associated regulations, and industry best practices.
• Proven ability to maintain confidentiality and handle sensitive information with care.

Compensation and Benefits

This position offers a competitive salary and a comprehensive benefits package. Benefits include health insurance, retirement plans, professional development resources, wellness programs, and opportunities for career growth.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

#LI-DM2

Senior Commercial Lines Underwriter

Job Summary

Seeking an experienced, production-oriented Senior Commercial Lines Underwriter to manage an established portfolio of commercial insurance business, develop strong agency relationships, and drive profitable new business growth. This role focuses on evaluating and underwriting commercial property and casualty risks, with an emphasis on casualty lines and specialized industries such as construction, oil and gas, and forest products.

The ideal candidate will possess strong technical underwriting expertise, proven business development capabilities, and the ability to work independently with minimal supervision. This position offers a hybrid work arrangement, with remote opportunities available for qualified candidates based on location.

Responsibilities

• Independently manage and underwrite an established portfolio of commercial lines insurance business.

• Evaluate commercial property and casualty risks, with a strong emphasis on casualty exposures.

• Assess risk characteristics, determine appropriate coverage terms, and make sound underwriting decisions to support profitability.

• Identify and pursue new business opportunities to drive profitable portfolio growth.

• Build and maintain strong relationships with insurance agents and agency partners.

• Underwrite accounts across a variety of industries, including construction, oil and gas, and forest products.

• Manage underwriting activities across assigned territories, primarily within Louisiana and Arkansas.

• Perform hands-on underwriting responsibilities, including risk assessment, account evaluation, and documentation.

• Work effectively within established underwriting processes, including manual workflows.

• Independently manage competing priorities while maintaining productivity, accuracy, and accountability.

Qualifications/Requirements

• Significant experience in commercial property and casualty underwriting, preferably within an insurance carrier environment.

• Strong technical underwriting expertise, particularly in casualty lines.

• Experience underwriting risks within construction, oil and gas, and/or forest products industries is highly preferred.

• Demonstrated success in generating new business and supporting profitable portfolio growth.

• Strong agency relationship management and business development skills.

• Ability to independently evaluate complex commercial risks and make sound underwriting decisions.

• Excellent analytical, organizational, communication, and time management skills.

• Self-motivated, accountable, and capable of managing responsibilities with minimal supervision.

• Comfortable working within established underwriting procedures and manual processes.

Compensation Package

• Salary Range: $100,000 – $160,000 annually, depending on experience and qualifications.

• Work Arrangement: Hybrid preferred, with remote opportunities available for qualified candidates based on location.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

#LI-JJ1

Job Description: Senior Claims Specialist - CGL/Auto

Location: Duluth, GA

Job Summary

Seeking a motivated and experienced Senior Claims Specialist to manage complex claims involving Commercial General Liability (CGL) and Auto coverage. The role emphasizes expertise in claims adjustment practices, exceptional customer service, and attention to detail.

Key Responsibilities

• Claim Handling: Investigate, analyze, and resolve moderately complex to complex CGL and Auto claims in accordance with procedures and best practices.
• Customer Service: Provide prompt and professional responses to claimants, policyholders, and key stakeholders.
• Investigation: Conduct thorough investigations, secure necessary documentation, and collaborate with external parties, including legal counsel, medical professionals, and engineers, to determine liability and resolve disputes.
• Negotiations: Negotiate settlements equitably within financial and legal guidelines to optimize outcomes.
• Compliance: Ensure all claim handling adheres to applicable laws, regulations, and company procedures.
• Documentation & Reporting: Maintain accurate claim documentation, prepare detailed reports, and inform management of developing trends and significant loss exposures.
• Team Collaboration: Work closely with underwriting, special investigation units, and legal teams to assess risk and develop effective solutions.
• Training & Mentorship: Offer guidance and mentorship to junior adjusters to foster skill development and professional growth.

Qualifications

• Education: Bachelor’s degree or equivalent professional experience.
• Experience: A minimum of 5-7 years of claims adjustment experience, with a focus on CGL and Auto claims.
• Licensure: Active claims adjuster license(s) in the state of Georgia.
• Technical Skills: Proficient in claims management systems, Microsoft Office Suite (Word, Excel, Outlook), and related software.
• Knowledge: In-depth understanding of insurance policies, risk management principles, and relevant regulations.
• Analytical Skills: Strong problem-solving, analytical, and critical-thinking capabilities to evaluate claims, subrogation opportunities, and fraud risks effectively.
• Communication: Exceptional verbal and written communication skills.
• Customer-Centric Mindset: Ability to build and maintain strong customer and internal partner relationships.
• Organization: Ability to prioritize and manage multiple projects in a fast-paced environment.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

#LI-BC1

Position Summary

The Jonus Group is seeking a Claims Assistant to support a busy claims organization in Richmond, VA. This temporary opportunity is ideal for a detail-oriented professional who enjoys working in a fast-paced environment and providing administrative and operational support throughout the claims process.

The Claims Assistant will work closely with claims professionals, helping ensure claims files and documentation are organized, accurate, and processed efficiently.

Compensation:

• $22.00 - $32.00/hr. (based on experience)
• Opportunity to work with a reputable insurance carrier known for a collaborative and supportive culture
• Comprehensive benefits package including medical, dental, and vision

Responsibilities

• Provide administrative and clerical support to the Claims team.
• Assist with the organization and maintenance of claims files and documentation.
• Enter, update, and maintain claims information within internal systems.
• Review incoming documentation and route information to the appropriate claims professional.
• Assist with correspondence, forms, reports, and other claims-related documentation.
• Track outstanding information and follow up as needed.
• Assist Claims Adjusters with day-to-day administrative tasks.
• Prepare and maintain reports, spreadsheets, and other documentation.
• Ensure information is entered accurately and in a timely manner.
• Communicate professionally with internal departments and other parties as needed.
• Maintain confidentiality of claims and company information.
• Perform other administrative duties and special projects as assigned.

Requirements

• Previous administrative, clerical, customer service, or insurance experience preferred.
• Prior claims experience is a plus but not required.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and prioritize work effectively.
• Strong written and verbal communication skills.
• Comfortable working with Microsoft Office, including Word and Excel.
• Ability to learn new systems and processes quickly.
• Strong computer and data-entry skills.
• Professional, dependable, and team-oriented approach.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

#LI-MW1

Overview:
A well-established Third-Party Administrator (TPA) is seeking an experienced Senior Workers’ Compensation Claims Adjuster to join their team supporting New England. This role is fully remote and requires a seasoned claims professional who can independently manage a complex Vermont workers’ compensation caseload while delivering excellent service to both the client and injured workers.

The ideal candidate will have strong knowledge of Vermont workers’ compensation statutes, proven experience handling litigated and complex claims, and the ability to manage claims from inception through resolution.

Compensation:

• $80,000 - $95,000/year
• Annual Bonus Potential
• 100% Remote Work Environment
• Comprehensive benefits package
• Opportunity to support a stable, long-term dedicated account
• Collaborative and supportive claims leadership team

Job Requirements:

• 5+ years of Workers’ Compensation Claims Adjusting experience, within the New England jurisdictions is rquired
• Strong understanding of CT, ME, or VT Workers’ Compensation regulations and claims procedures.
• Experience handling complex and litigated claims.
• Prior experience working for a TPA or insurance carrier preferred.
• Strong organizational, analytical, and negotiation skills.
• Ability to manage a full caseload independently in a remote work environment.
• Active Connecticut adjuster license or ability to obtain quickly.

Key Responsibilities:

• Manage a full caseload of New Engalnd workers’ compensation claims from inception to closure.
• Investigate claims thoroughly to determine compensability and appropriate reserves.
• Ensure all claims are handled in compliance with New England workers’ compensation laws and regulatory requirements.
• Coordinate and communicate with injured workers, employers, medical providers, attorneys, and other stakeholders.
• Establish and adjust reserves based on claim developments and exposure.
• Direct medical management, including coordination with nurse case managers when appropriate.
• Evaluate claims for settlement opportunities and participate in negotiations when necessary.
• Manage litigated claims, working closely with defense counsel to develop strategies and control costs.
• Maintain accurate claim documentation and provide timely claim updates to the client.
• Deliver high levels of customer service to a dedicated client account while meeting all service standards and KPIs.

#LI-MW1