Claims Senior Manager / Director – Trucking Claims

Job Summary

Seeking a highly skilled and experienced Claims Senior Manager / Director to lead and oversee a team of Claims Managers responsible for trucking claims operations. This role involves providing strategic direction, operational oversight, and leadership to ensure effective claims management, regulatory compliance, and exceptional client service. The ideal candidate will have a strong background in commercial trucking claims, including interstate exposures, as well as experience in Personal Auto and/or General Liability claims.

This is a hybrid role, requiring on-site presence 3 days one week and 2 days the next.

Compensation Package

• Base Salary: $160,000 - $175,000 (up to $185,000 for exceptional candidates)
• Health Benefits: Multiple options available, including a high-deductible plan with 100% company-paid premiums for both individual and family coverage
• Stock Options: Available for future IPO or company sale
• Wellness Benefit: $75/month reimbursement for gym memberships, massages, or other fitness/wellness-related expenses
• Additional Perks: Free onsite parking

Responsibilities

• Leadership & Team Management: Directly manage and mentor four Claims Managers, ensuring team effectiveness, accountability, and professional development.
• Trucking Claims Oversight: Supervise commercial trucking claims operations, including complex and high-exposure losses involving interstate transportation, bodily injury, property damage, and liability exposures.
• Operational Performance: Establish and monitor key performance indicators, claims metrics, and service standards to drive efficiency, productivity, and quality outcomes.
• Claims Strategy: Provide strategic direction on complex claims, settlement decisions, litigation management, reserve accuracy, and overall claims resolution strategies.
• Regulatory Compliance: Ensure claims practices align with state and federal regulations, insurance requirements, and industry best practices related to commercial trucking and interstate operations.
• Process Improvement: Identify opportunities to enhance workflows, claims handling procedures, reporting, and operational processes.
• Client & Stakeholder Relationships: Collaborate with clients, carriers, brokers, legal counsel, and senior leadership to address claims issues and maintain strong business relationships.
• Manager Development: Coach and develop Claims Managers, fostering a culture of accountability, collaboration, and continuous improvement.
• Litigation & Loss Management: Oversee litigation strategies, vendor relationships, and complex liability exposures while identifying opportunities to mitigate losses and control claim costs.
• Reporting & Strategic Planning: Analyze claims trends, loss performance, and operational data to support business decisions and achieve organizational objectives.

Qualifications/Requirements

• Minimum of 8 years of progressive claims experience, preferably within commercial trucking, transportation, or commercial auto claims.
• Proven leadership experience managing claims teams and developing managers or supervisors.
• Strong expertise in trucking claims involving interstate transportation and multistate exposures.
• Background in Personal Auto and/or General Liability claims, with a solid understanding of liability investigation, coverage analysis, bodily injury, and property damage.
• Experience handling complex, litigated, and high-exposure claims.
• In-depth knowledge of claims reserving, settlement strategy, litigation management, and claims performance metrics.
• Familiarity with state insurance regulations and federal requirements affecting interstate trucking operations.
• Demonstrated ability to analyze claims data, identify trends, and implement operational improvements.
• Excellent leadership, communication, negotiation, and decision-making skills.
• Ability to build strong relationships with clients, carriers, legal counsel, and internal stakeholders.
• Required Licenses: Georgia Claims License (New York and California licenses are a significant advantage).

#LI-JF1

Commercial & Personal Lines Account Manager

Job Summary

Seeking a dedicated and experienced Commercial & Personal Lines Account Manager to join a team. This role involves managing a mix of commercial (40%) and personal lines (60%) accounts, providing exceptional service to the clients, and ensuring the smooth operation of the insurance processes. The ideal candidate will have a strong background in Property & Casualty insurance, excellent organizational skills, and the ability to work collaboratively in a family-oriented, flexible work environment.

Compensation Package

• Salary Range: $50,000 - $80,000 annually, based on experience.
• Benefits:
  • Paid Time Off (PTO): 2 weeks to start, accruing 1 additional day per year up to 4 weeks.
  • 5 sick days and 1 personal day annually.
  • All major holidays off.
  • Bonus potential.
• Work Schedule: Monday to Friday, 8:30 AM - 5:00 PM with a 1-hour lunch break. Flexible scheduling available.
• Work Environment: Fully in-office for at least the first year.

Responsibilities

• Manage a book of business consisting of approximately 150 renewals, including BOPs, artisan contractors, GCs, events, churches, professional lines, and bonds.
• Quote new and renewal business, ensuring accuracy and timeliness.
• Handle daily tasks such as issuing Certificates of Insurance (COIs), preventing cancellations, and troubleshooting client issues.
• Utilize agency management software (EX Lynx and Evix ASP) for documentation and processing.
• Collaborate with team members to maintain a cohesive and supportive work environment.
• Gradually take on more managerial responsibilities as needed.

Qualifications/Requirements

• Licenses/Certifications: Active Property & Casualty (P&C) license required.
• Experience:
  • Minimum of 1 year of experience in a similar role (3+ years preferred).
  • Familiarity with small to mid-sized accounts (average size $50k, maximum $80k-$100k).
• Technical Skills: Proficiency in EX Lynx and Evix ASP software preferred. Experience with both paper and electronic documentation processes.
• Soft Skills:
  • Strong interpersonal skills and the ability to mesh well with a close-knit team.
  • Proactive problem-solving abilities and a willingness to take on additional responsibilities over time.
  • Excellent organizational and time management skills.
• Other Requirements: Must be comfortable working in-office for at least the first year.

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Personal Lines Account Manager

Job Summary

Seeking a dedicated and experienced Personal Lines Account Manager to join a team. This role is integral to the mission of providing exceptional service to the clients. As a Personal Lines Account Manager, you will work closely with producers to service accounts, manage renewals, and ensure client satisfaction. This is an excellent opportunity to join a family-oriented business with the backing of a nationally recognized organization, offering a supportive and collaborative work environment.

Compensation Package

• Salary Range: $50,000 - $60,000 annually
• Benefits: Comprehensive benefits package provided through a nationally recognized group
• Work Environment: Fully onsite (potential for remote work in the future)

Responsibilities

• Manage and service standard personal lines accounts with a focus on client satisfaction.
• Collaborate with producers to address client needs and ensure seamless account management.
• Handle some renewal business and assist with policy changes as needed.
• Utilize in-house quoting tools to support account servicing.
• Maintain accurate and up-to-date records in the agency management system (Vertafore AMS360).
• Participate in team-building meetings and training sessions to enhance skills and knowledge.

Qualifications/Requirements

• Licensure: Active Property & Casualty (P&C) license required.
• Experience: Minimum of 3 years of experience in personal lines account management.
• Technical Skills: Proficiency in Vertafore AMS360 or similar agency management software.
• Preferred Background: Experience in an agency or captive environment.
• Attributes: Tech-savvy, quick learner, and able to adapt to a fast-paced environment.

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Commercial Lines Account Manager

Job Summary

Seeking a dedicated and experienced Commercial Lines Account Manager to join a team. This role involves managing a substantial book of business, primarily focused on public entity accounts. With a retiring producer, this is an excellent opportunity for a motivated professional to step into a well-established position and contribute to the continued success of the organization. The ideal candidate will possess strong attention to detail, a competitive spirit, and a drive to excel in a dynamic environment.

Compensation Package

• Salary Range: $65,000 to $90,000, commensurate with experience.
• Work Arrangement: Hybrid, with 4 in-office days per week.

Responsibilities

• Manage a large book of business, primarily consisting of public entity accounts.
• Handle accounts with revenue sizes ranging up to and over $100,000.
• Oversee a total book of business generating $2 million in revenue across multiple Account Managers.
• Quote and process both new and renewal business.
• Ensure timely and accurate completion of renewals and other account management tasks.
• Provide exceptional service to clients, addressing their needs and maintaining strong relationships.

Qualifications/Requirements

• Licenses: Property & Casualty (P&C) license required.
• Experience: Prior experience in commercial insurance is preferred.
• Skills:
  • Strong attention to detail.
  • Motivated and driven to succeed.
  • Competitive spirit; former college athletes are encouraged to apply.
• Work Ethic: Ability to manage a high volume of accounts with minimal day-to-day supervision once renewals are completed.

#LI-DC2

Commercial Lines Account Manager / Senior Account Manager

Job Summary

Seeking a dedicated and experienced Commercial Lines Account Manager or Senior Account Manager to join a growing team. This role is integral to the organization, which prides itself on delivering exceptional client service and maintaining a polished, professional environment. As part of a dynamic and expanding team, you will manage mid to large market accounts, primarily in the real estate and construction sectors, while working closely with producers to ensure seamless service delivery. If you are tech-savvy, intellectually curious, and ready to make a meaningful career move, we encourage you to apply.

Compensation Package

• Salary Range: $60,000 - $90,000 (commensurate with experience; higher compensation considered for exceptional candidates)
• Benefits: Comprehensive benefits package
• Remote Work:
  • For Commercial Lines Account Manager: Hybrid option available (2 days in-office per week initially)
  • For Senior Account Manager: Fully remote considered for candidates with 10+ years of experience, with quarterly in-office visits (accommodation provided at our corporate beachside office)

Responsibilities

• Manage a book of business ranging from $550,000 to $750,000 in revenue, focusing on mid to large market real estate and construction accounts.
• Handle renewals, quoting, proposals, endorsements, changes, billings, and new business quotes.
• Collaborate with producers on placements and ensure client satisfaction.
• Utilize EPIC software to manage accounts and maintain accurate records.
• Provide exceptional service to clients, ensuring their needs are met promptly and professionally.

Qualifications/Requirements

• Licensure: Active Property & Casualty (P&C) license required.
• Experience:
  • 5+ years of experience for Commercial Lines Account Manager.
  • 10+ years of experience for Senior Account Manager.
  • Candidates with Commercial Lines Manager experience are also encouraged to apply.
• Technical Skills: Proficiency in EPIC software and a strong aptitude for technology.
• Key Attributes: Intellectual curiosity, attention to detail, and a proactive approach to problem-solving.
• Work Environment: Ability to work in a hybrid or remote setting, depending on experience level and role.

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Commercial Insurance Account Manager

Established agency seeking a detail-oriented person who demonstrates clear knowledge and understanding of commercial lines insurance coverage. Candidate will be familiar with all coverage lines with both admitted and non-admitted carriers.

The ideal candidate will have the following qualifications:

• Experience working with multiple lines coverage.
• Ability to manage a large, established book of business. 
• Prior experience in a client facing role, building and maintaining relationships
• Ability to handle new and renewal business, including coverage review and endorsements.  
• Ability to review insurance contracts for accuracy. 
• Complete and prepare certificates, proposals, policy summaries, and reviews.
• Ability to work independently or as part of a team to support sales and drive agency revenue.
• Responsible for retention of all accounts assigned to them.
• Apply problem solving techniques to various issues including cancellations, claims, renewal issues, audits, receivables, carrier issues.
• Experience in brokerage setting.
• Carry an active P&C license.

#LI-BH1

Personal Lines Account Manager

Location: Medina, OH
Schedule: Full-Time | 100% Onsite

About the Opportunity

We are seeking a motivated and customer-focused Personal Lines Account Manager to join a growing insurance agency. This opportunity is ideal for an insurance professional who enjoys building client relationships, providing exceptional customer service, and helping individuals and families protect what matters most.

The ideal candidate will have a strong background in Personal Lines insurance, with the ability to assist with Commercial Lines accounts as needed. This position offers a competitive base salary, additional earning potential through commissions and bonuses, and the opportunity to grow within an established agency.

Key Responsibilities

• Manage and service an assigned book of Personal Lines insurance accounts.

• Build and maintain strong relationships with clients, ensuring a high level of customer satisfaction and retention.

• Assist clients with policy renewals, endorsements, coverage changes, and general insurance inquiries.

• Review existing policies and identify opportunities to recommend additional coverage or improvements.

• Prepare insurance quotes, compare coverage options, and assist clients with new business opportunities.

• Work with insurance carriers to address client needs and resolve policy-related issues.

• Identify cross-selling and upselling opportunities to support agency growth.

• Provide assistance with Commercial Lines accounts when needed.

• Maintain accurate client records and policy documentation.

Qualifications

• Previous experience in Personal Lines insurance, preferably within an independent insurance agency.

• Active Property & Casualty insurance license preferred.

• Familiarity with Personal Lines insurance products, coverages, and carrier guidelines.

• Commercial Lines insurance experience is a plus.

• Strong communication, organization, and customer service skills.

• Ability to manage multiple accounts and prioritize daily responsibilities.

• Comfortable identifying sales opportunities and contributing to agency growth.

• Experience with agency management systems is a plus.

Compensation & Benefits

• Competitive base salary

• Additional Compensation: Commission and bonus opportunities.

• Opportunity for professional development and career growth.

• Collaborative, team-oriented agency environment.

Work Environment

This is a fully onsite position, requiring candidates to work in the office five days per week. Remote and hybrid arrangements are not available.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

#LI-MT1

Our client is seeking a P&C licensed, dedicated, and proactive Commercial Lines Account Manager to join their team.

Commercial Lines Account Manager

Job Summary

Seeking a dedicated and detail-oriented Commercial Lines Account Manager to join a team. This role is pivotal in delivering exceptional service to clients, managing larger accounts, and contributing to the overall success of the organization. The ideal candidate will possess a strong sense of professionalism, a commitment to teamwork, and a passion for building and maintaining client relationships. This position is primarily remote, with occasional in-office requirements.

Compensation Package

• Salary Range: $75,000 - $100,000 annually
• Competitive benefits package, paid time off, professional development opportunities, etc.

Responsibilities

• Manage and service a portfolio of commercial accounts, ensuring client satisfaction and retention.
• Quote new and renewal business, collaborating with carriers and underwriters.
• Build and maintain strong relationships with clients, carriers, and team members.
• Provide white-glove service by addressing client inquiries, resolving issues, and delivering tailored insurance solutions.
• Maintain accurate and up-to-date records in the agency management system.
• Contribute to the team’s success by supporting colleagues and fostering a collaborative work environment.

Qualifications/Requirements

• Licenses/Designations: Property & Casualty (P&C) license required.
• Experience: 1-2 years of relevant experience required; 3-8 years preferred.
• Technical Skills: Proficiency in EPIC software or similar systems.
• Soft Skills:
  • Professionalism and accountability.
  • Strong attention to detail and organizational skills.
  • Excellent relationship-building and communication abilities.
  • A service-oriented mindset with a commitment to supporting team success.
  • Confidence and a positive attitude.
• Work Environment: Primarily remote, with occasional in-office requirements.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

#LI-DB3