Job Description

Job Title: Personal Lines Account Manager

Job Summary

Seeking a dynamic, motivated, and customer-focused Personal Lines Account Manager to join a team. This role is ideal for someone with excellent organizational skills and a passion for building strong relationships with clients. You will be responsible for managing personal insurance accounts, providing exceptional customer service, and ensuring client satisfaction. The ideal candidate is detail-oriented, has strong problem-solving abilities, and thrives in a fast-paced environment.

Responsibilities

• Serve as the primary point of contact for personal lines insurance clients, building and maintaining strong, long-term relationships.
• Process insurance renewals, endorsements, and policy changes in an accurate and timely manner.
• Assist clients in selecting appropriate insurance coverage based on their unique needs.
• Handle client inquiries, claims assistance, and issue resolution with professionalism and empathy.
• Review policies for accuracy and ensure all documentation aligns with company and regulatory standards.
• Collaborate with underwriters, agents, and other team members to deliver comprehensive insurance solutions.
• Proactively cross-sell and up-sell additional coverages or services to enhance client protection.
• Stay up-to-date on industry trends, regulations, and product offerings to provide informed recommendations.
• Work with confidential client information while adhering to all privacy and compliance standards.

Qualifications/Requirements

• Proven experience as an Account Manager, preferably in the personal lines insurance industry.
• Holds an active P&C (Property and Casualty) insurance license.
• Excellent communication skills, both verbal and written, with the ability to explain complex policies in a straightforward manner.
• Strong customer service and interpersonal skills; a natural problem-solver who places client needs first.
• Proficient in Microsoft Office Suite and familiarity with agency management software.
• Ability to manage multiple tasks efficiently and prioritize work in a fast-paced environment.

Compensation Package

• Compensation: Between $75K-$125K+ (depending on experience).
• Competitive benefits package, paid time off, professional development opportunities, etc.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

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