Job Description

Job Title: Commercial Lines Account Manager
Location: Fayetteville, NC 28304
Salary: $60,000 – $80,000 + Monthly Bonus
401(k): 3% Company Match
Software: Applied TAM

About the Role:
We are seeking an experienced Commercial Lines Customer Service Representative (CSR) to join our team and manage a designated book of small to mid-market commercial accounts. This is a fully in-office position and a great opportunity for someone who enjoys client interaction, a variety of commercial lines, and being part of a collaborative agency team.

Key Responsibilities:

• Service and manage a book of business tied to specific producers
• Handle policy changes, endorsements, certificates, billing inquiries, and renewals
• Assist with some marketing efforts and quoting (primarily renewal business)
• Identify cross-sell opportunities and support revenue growth initiatives (eligible for monthly performance bonuses)
• Maintain strong relationships with clients and carrier partners
• Utilize Applied TAM system for account management (training provided if needed)

Book Details:

• Account Size: $5,000 – $250,000 in premium
• Book Mix: Property-heavy accounts, large habitational programs, and a specialized church niche
• Clients: Mix of small to mid-market commercial generalist accounts
• Assigned book will vary based on producer alignment

Qualifications:

• Minimum 3 years of experience servicing commercial insurance accounts in an agency setting
• Strong understanding of commercial coverages and servicing workflows
• Excellent communication, organization, and multitasking skills
• Experience with Applied TAM preferred, but not required

Compensation & Benefits:

• Base salary: $60,000 – $80,000 (based on experience)
• Bonus structure: Monthly profit-share model based on agency revenue growth ($7,500–$10,000/year)
• 401(k) with 3% employer match

Opportunity for career growth and involvement in a high-performing team

#LI-PM1