Job Description

Job Title: Commercial Insurance Account Manager (Small Business)

Job Summary

We are seeking a detail-oriented and customer-focused Commercial Insurance Account Manager (Small Business) to join our dynamic team. In this role, you will be responsible for managing a portfolio of small business accounts, acting as the primary point of contact for clients. You will deliver exceptional service, maintain strong client relationships, and ensure their insurance needs are efficiently met. If you have an eye for detail, excellent communication skills, and a passion for delivering solutions that empower small businesses, we encourage you to apply.

Responsibilities

• Serve as the main point of contact for a book of small business clients, addressing their insurance needs promptly and professionally.
• Process new business applications, renewals, endorsements, and policy changes with accuracy and efficiency.
• Provide consultation to clients to assess their coverage needs and recommend appropriate insurance products and services.
• Collaborate with insurance carriers to negotiate coverage terms, premiums, and ensure timely processing of client policies.
• Educate clients on coverage options and policy features to ensure they make informed decisions.
• Conduct periodic reviews of client accounts to ensure adequate coverage and identify opportunities for cross-selling other insurance products.
• Resolve client inquiries, claims, and policy-related issues with speed, professionalism, and effectiveness.
• Maintain accurate client files, records, and documentation in compliance with company standards and regulatory requirements.
• Stay up-to-date on industry trends, insurance products, and regulations affecting small business clients.

Qualifications/Requirements

• At least 3 years of relevant insurance industry experience preferred.
• Strong understanding of commercial insurance products, including property, liability, and workers’ compensation policies.
• Holds an active P&C (Property and Casualty) insurance license.
• Excellent interpersonal, written, and verbal communication skills.
• Proven ability to manage multiple accounts and tasks while maintaining a high level of accuracy and efficiency.
• Proficiency in insurance management software and Microsoft Office Suite.
• Exceptional problem-solving skills and the ability to adapt to evolving client needs.

Compensation Package

• Compensation: Between $65K-$75K (based on experience).
• Competitive benefits package, paid time off, professional development opportunities, etc.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

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