Job title: Major Case Unit - E&S Claims Consultant
Job type: Permanent
Emp type: Full-time
Industry: Insurance
Functional Expertise: Claims Adjuster
Job published: 10/28/2026
Job ID: 162411

Job Description

Major Case Consultant - Specialized Claims (Excess & Surplus Claims)

Job Summary

Seeking experienced claims professionals to join a Specialized Claims organization as Major Case Consultants. This role involves managing complex, high-severity claims with significant legal, financial, and reputational exposure. The position offers the opportunity to work fully remotely and contribute to a dynamic team handling intricate coverage issues and multi-party litigation. Openings are available in the following focus areas:

  • General Liability
  • E&S - Programs/Alternative Markets (e.g., Ski Resorts, Salons, Metal Workers) – Two positions available
  • Cyber Claims

Candidates will be considered for two levels based on experience and expertise:

  • Major Case Consultant – Specialized Claims
  • Senior Major Case Consultant – Specialized Claims

Compensation Package

  • Major Case Consultant: $120,000–$145,000/year + 10% bonus
  • Senior Major Case Consultant: $145,000–$155,000/year + 15% bonus
  • Comprehensive benefits package starting on Day 1, including:
    • Medical, dental, vision, life, and disability insurance
    • Tuition reimbursement
    • 20 days of PTO and company-paid holidays
    • Flexible work arrangements
    • Cultural Awareness Day in support of Inclusion, Diversity, and Equity (IDE)
    • On-site medical/wellness center (Worcester location only)

Responsibilities

  • Lead complex case investigations and negotiate high-value claims independently.
  • Analyze coverage, liability, and financial exposure, demonstrating expertise in reserving strategy and financial acumen.
  • Manage litigation strategy and collaborate with defense counsel to develop tailored resolution strategies.
  • Serve as a subject matter expert (SME) to mentor other claims professionals and model best practices.
  • Evaluate and recommend improvements to training programs and claims handling standards.
  • Provide reporting to underwriting and reinsurance teams, collaborating to refine policy language and underwriting risk selection.
  • Streamline workflows and address inconsistencies.
  • Contribute to special projects and attend industry events to stay current on best practices.
  • Build and maintain strong relationships with internal and external stakeholders.

Qualifications/Requirements

  • Bachelor’s degree preferred; equivalent experience accepted. JD or equivalent legal/claims experience preferred.
  • Industry designations (e.g., CPCU, AIC) strongly preferred.
  • Extensive experience handling highly complex, high-value claims with significant exposure.
  • Recognized authority in negotiation and resolution of complex claims.
  • Expertise in analyzing policy coverage, legal liability, and regulatory frameworks across jurisdictions.
  • Proven ability to manage litigation strategy and direct counsel effectively.
  • Experience mentoring others and contributing to the development of claims handling standards.
  • Strong written and verbal communication skills, with the ability to simplify complex information and handle sensitive issues professionally.
  • Ability to draft clear, factual, and objective work product without opinion.
  • Skilled in selecting appropriate communication channels and demonstrating empathy across diverse stakeholder groups.
  • Highly organized with the ability to manage complex workflows and competing priorities.
  • Strategic thinker with sound judgment and the ability to make informed decisions independently.

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