Job Description
Personal Lines Customer Service Representative (CSR)
Job Summary
Seeking two dedicated and professional Personal Lines Customer Service Representatives (CSR) to join a growing team. This role is ideal for individuals with a passion for providing exceptional customer service and a strong background in personal lines insurance.
As a Personal Lines CSR, you will be responsible for managing standard personal lines accounts, providing A-Z servicing, and ensuring client satisfaction. This is an excellent opportunity to join a high-growth organization that values hard work, respect, and work-life balance.
Compensation Package
- Salary Range: $65,000 - $75,000 annually, commensurate with experience.
Responsibilities
- Provide full-service support for personal lines insurance accounts, including policy changes, renewals, and customer inquiries.
- Handle 90% renewal business and 10% new business quoting.
- Maintain accurate and up-to-date client records using HawkSoft software (training provided).
- Deliver exceptional customer service by addressing client needs promptly and professionally.
- Collaborate with team members to ensure seamless service delivery and client satisfaction.
Qualifications/Requirements
- Licenses/Certifications: Active Property & Casualty (P&C) license required.
- Experience: Minimum of 2 years of experience in personal lines insurance.
- Technical Skills: Familiarity with HawkSoft software is a plus, but training will be provided.
- Soft Skills: Strong candidates will be coachable, flexible, and hard-working, with excellent communication and problem-solving skills.
- Work Environment: Preference for on-site work in Lancaster, PA, but hybrid arrangements may be considered.
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