Job Description

Claims Representative II - Auto

Job Summary

Seeking a dedicated and detail-oriented Claims Representative II - Auto to join a team. In this role, you will be responsible for adjusting and settling claims across all lines of business written by the company, with settlement authority up to $20,000. This is a hybrid position requiring three days on-site and two days remote work each week. The ideal candidate will have a strong background in Property and Casualty claims, excellent communication skills, and a commitment to delivering exceptional service.

Compensation Package

• Salary Range: $55,000 - $75,000 per year
• Benefits Include:
  • Fully paid health insurance premiums for the employee
  • Dental and vision plans
  • 15 days of vacation (up to 20 days with relevant industry tenure)
  • 10 company holidays and 2 floating holiday days
  • 3 days of illness time to start, with 5 additional days earned annually (up to a maximum of 60 days)
  • 401(k) plan with dollar-for-dollar match up to 4% (eligible after 90 days)
  • Annual profit-sharing bonuses based on company performance (historically averaging $37.87 per $1,000 of salary)
  • Company-paid life insurance for salary up to $100,000

Responsibilities

• Handle claims in accordance with company guidelines and the Unfair Claims Practices Act.
• Verify policy coverage for assigned claims.
• Investigate and evaluate claims, negotiating for appropriate settlements.
• Assign independent adjusters, appraisers, and staff Field Claims Representatives as needed.
• Pursue subrogation, salvage, and third-party liability contributions.
• Notify Claims Supervisor or Manager of claims exceeding $20,000 settlement authority.
• Establish proper reserves for assigned claims.
• Report claim complaints, questionable submissions, and potential fraud to the appropriate supervisor or manager.
• Attend claim seminars and participate in claim associations.
• Perform additional duties as assigned by supervisors or managers.

Qualifications/Requirements

• High school diploma or equivalent required.
• 1-2 years of Property and Casualty claims experience required for Claims Representative II.
• Knowledge of Property and Casualty insurance coverages and terms preferred.
• Ability to learn the coverages of all insurance policies written by the company.
• Strong communication and negotiation skills.
• Proficiency in using company computer systems.
• Willingness to pursue insurance-related study courses, with a preference for candidates aiming to attain the AIC designation.
• Flexibility to work varied hours and travel to company offices in Pennsylvania, Ohio, and South Dakota, as well as vendor work sites.
• Ability to work in an office environment with moderate noise levels, remain stationary for extended periods, and operate a computer.
• Capability to move work materials weighing up to 10 pounds daily.
• Ability to perform essential job functions with or without reasonable accommodation.

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