Job Description

Epic IT Support Analyst

Seeking an Epic IT Support Analyst to manage and optimize internal systems, including an Agency Management System (EPIC), a lead management platform, and other technology resources. This role ensures systems remain current with releases and patches, supports user adoption of new features, and maintains documentation in shared locations.

Responsibilities
• Manage updates, releases, and patches for EPIC and related internal systems
• Oversee rollout of new EPIC features and enhancements
• Serve as a technical resource for system and login inquiries
• Maintain documentation of procedures and guidelines within shared folders
• Collaborate with internal teams to improve system functionality and user experience; partner with training resources to update workflows
• Provide maintenance and administrative support for the lead management system
• Assist with data integrations between internal systems
• Support reporting needs across platforms
• Act as liaison between the agency and broader IT resources
• Assist with IT and cybersecurity compliance efforts
• Perform additional duties as assigned

Requirements
• High school diploma or GED required; bachelor’s degree in IT, Computer Science, or related field preferred
• Prior experience in an insurance environment preferred
• IT experience strongly preferred
• Experience with EPIC or other agency management software preferred
• Familiarity with lead management systems preferred
• Proficiency with Microsoft Office applications
• Strong problem-solving and communication skills
• Ability to work both independently and collaboratively
• Knowledge of cybersecurity principles and compliance standards
• Strong attention to detail and ability to multitask
• Basic math competency (percentages, fractions, etc.)
• Ability to use standard office equipment

Compensation & Benefits
• Estimated base salary range: $70,000 – $90,000 annually (based on skills, experience, and qualifications)
• Competitive benefits package, 401(k), paid time off, professional development opportunities, etc.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer’s discretion.

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