Job title: Commercial Auto Claims Supervisor
Job type: Permanent
Emp type: Full-time
Industry: Insurance
Functional Expertise: Claims Supervisor
Location: Omaha, NE
Job published: 10/31/2025
Job ID: 145771

Job Description

Commercial Auto Claims Supervisor

Job Summary

Seeking a highly skilled and experienced Commercial Auto Claims Supervisor to join a team. This is a fully remote, permanent position offering a unique opportunity to lead and manage a team of claims professionals. The successful candidate will be responsible for overseeing claims processes, ensuring compliance with industry standards, and driving key initiatives to achieve organizational goals.

Compensation Package

  • Salary Range: $120,000 - $140,000 per year (based on qualifications and experience).

Responsibilities

As a Commercial Auto Claims Supervisor, your key responsibilities will include:

  • Supervising and managing staff, including hiring, onboarding, and performance management.
  • Establishing communication protocols and conducting regular meetings with team members and management.
  • Ensuring consistent delivery of processes and procedures to enhance customer satisfaction.
  • Scheduling, developing, and implementing training programs and presentations.
  • Managing claim file assignments, rotation, and workflow.
  • Overseeing claims management system backlogs, activities, diaries, reserves, and caseloads.
  • Reviewing and approving adjuster correspondence, coverage analysis, and claim resolution strategies.
  • Conducting file reviews to ensure compliance with best practices and audit protocols.
  • Analyzing performance trends and driving key initiatives to achieve target KPIs.
  • Acting as a liaison between the department and internal/external partners, including compliance, audit, training, litigation management, and vendors.

Qualifications/Requirements

The ideal candidate will possess the following qualifications and skills:

  • Bachelor's degree (required).
  • 7+ years of experience adjusting Commercial Auto Claims.
  • 3+ years of experience with litigated matters.
  • 3+ years of claims management experience.
  • Leadership experience (required).
  • Adjuster License and confirmation of home state license (FL or TX preferred).
  • Subject-matter expertise in:
    • Coverage and policy forms.
    • Coverage analysis.
    • Claim resolution strategies.
    • Litigation strategy and management.
    • Defense counsel/vendor management.
    • Staff management and training.
  • Advanced degree or industry designation (preferred).
  • Excellent oral and written communication skills.

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