Job Description

Commercial Auto Claims Supervisor

Job Summary

Seeking a highly skilled and experienced Commercial Auto Claims Supervisor to join a team. This is a fully remote, permanent position offering a unique opportunity to lead and manage a team of claims professionals. The successful candidate will be responsible for overseeing claims processes, ensuring compliance with industry standards, and driving key initiatives to achieve organizational goals.

Compensation Package

• Salary Range: $120,000 - $140,000 per year (based on qualifications and experience).
• Competitive benefits package, 401(k), paid time off, professional development opportunities, etc.

Responsibilities

As a Commercial Auto Claims Supervisor, your key responsibilities will include:

• Supervising and managing staff, including hiring, onboarding, and performance management.
• Establishing communication protocols and conducting regular meetings with team members and management.
• Ensuring consistent delivery of processes and procedures to enhance customer satisfaction.
• Scheduling, developing, and implementing training programs and presentations.
• Managing claim file assignments, rotation, and workflow.
• Overseeing claims management system backlogs, activities, diaries, reserves, and caseloads.
• Reviewing and approving adjuster correspondence, coverage analysis, and claim resolution strategies.
• Conducting file reviews to ensure compliance with best practices and audit protocols.
• Analyzing performance trends and driving key initiatives to achieve target KPIs.
• Acting as a liaison between the department and internal/external partners, including compliance, audit, training, litigation management, and vendors.

Qualifications/Requirements

The ideal candidate will possess the following qualifications and skills:

• Bachelor's degree (required).
• 7+ years of experience adjusting Commercial Auto Claims.
• 3+ years of experience with litigated matters.
• 3+ years of claims management experience.
• Leadership experience (required).
• Adjuster License and confirmation of home state license (FL or TX preferred).
• Subject-matter expertise in:
  • Coverage and policy forms.
  • Coverage analysis.
  • Claim resolution strategies.
  • Litigation strategy and management.
  • Defense counsel/vendor management.
  • Staff management and training.
• Advanced degree or industry designation (preferred).
• Excellent oral and written communication skills.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion. 

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