Job title: Personal Lines Account Manager
Job type: Permanent
Emp type: Full-time
Industry: Insurance
Functional Expertise: Account Manager
Location: Raleigh, NC
Job published: 08/04/2025
Job ID: 141072

Job Description

Job Title: Personal Lines Account Manager
Location: Raleigh, NC
Compensation: Competitive salary based on experience + Bonus Opportunities + Comprehensive benefits package with 401(k) match

About the Role:
We’re seeking a dependable and experienced Personal Lines Account Manager to join our team. This is a client-facing, service-focused role within a well-established independent agency. The ideal candidate has a strong understanding of personal insurance, thrives in a fast-paced office setting, and is committed to excellent customer service and retention.

Key Responsibilities:

  • Handle day-to-day servicing of personal lines accounts (home, auto, umbrella)

  • Assist walk-in customers with policy needs, questions, and changes

  • Focus on policy retention and providing outstanding client service

  • Process endorsements, add vehicles, and make other policy changes

  • Quote renewal business; occasional quoting of new business

  • Explain coverages and policy details clearly and confidently

  • Support producers and team members with overflow servicing needs

Requirements:

  • Active P&C license required

  • 2+ years of personal lines experience

  • Strong working knowledge of standard personal lines products

  • Experience handling policy changes, endorsements, and customer service

  • Prior use of Erie or Hartford systems strongly preferred

  • Captive background may be considered with strong tenure and relevant skills

  • Must demonstrate strong multitasking, independence, and reliability

Preferred Experience:

  • Familiarity with Erie or Hartford carriers

  • Servicing standard personal lines accounts

  • Background with customer-facing roles, both in person and over the phone

  • Ability to manage renewals efficiently and independently

Benefits:

  • Full benefits package including medical, dental, vision

  • 401(k) plan with company match

  • Supportive and close-knit office culture

  • No travel required

What We’re Looking For:

  • Excellent work ethic and ability to work independently

  • Strong multitasking skills and attention to detail

  • Positive attitude and team-player mindset

  • Desire to contribute to a stable, supportive agency culture

  • Proven job stability and career commitment

 

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