Job Description

Job Title: Personal Lines Account Manager
Location: Raleigh, NC
Compensation: Competitive salary based on experience + Bonus Opportunities + Comprehensive benefits package with 401(k) match

About the Role:
We’re seeking a dependable and experienced Personal Lines Account Manager to join our team. This is a client-facing, service-focused role within a well-established independent agency. The ideal candidate has a strong understanding of personal insurance, thrives in a fast-paced office setting, and is committed to excellent customer service and retention.

Key Responsibilities:

• Handle day-to-day servicing of personal lines accounts (home, auto, umbrella)

• Assist walk-in customers with policy needs, questions, and changes

• Focus on policy retention and providing outstanding client service

• Process endorsements, add vehicles, and make other policy changes

• Quote renewal business; occasional quoting of new business

• Explain coverages and policy details clearly and confidently

• Support producers and team members with overflow servicing needs

Requirements:

• Active P&C license required

• 2+ years of personal lines experience

• Strong working knowledge of standard personal lines products

• Experience handling policy changes, endorsements, and customer service

• Prior use of Erie or Hartford systems strongly preferred

• Captive background may be considered with strong tenure and relevant skills

• Must demonstrate strong multitasking, independence, and reliability

Preferred Experience:

• Familiarity with Erie or Hartford carriers

• Servicing standard personal lines accounts

• Background with customer-facing roles, both in person and over the phone

• Ability to manage renewals efficiently and independently

Benefits:

• Full benefits package including medical, dental, vision

• 401(k) plan with company match

• Supportive and close-knit office culture

• No travel required

What We’re Looking For:

• Excellent work ethic and ability to work independently

• Strong multitasking skills and attention to detail

• Positive attitude and team-player mindset

• Desire to contribute to a stable, supportive agency culture

• Proven job stability and career commitment

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