Job title: Commercial/Personal Lines CSR
Job type: Permanent
Emp type: Full-time
Industry: Insurance
Functional Expertise: Account Assistant
Location: Bethlehem, PA
Job published: 06/30/2025
Job ID: 139155

Job Description

Job Posting: Commercial/Personal Insurance Customer Service Representative
Location: Bethlehem, PA
Type: Full-Time
About Us:
We are an established insurance agency looking for a dedicated Commercial/Personal Insurance Customer Service Representative to join our dynamic commercial department.
Responsibilities:
  • Provide exceptional customer service to clients, addressing inquiries, resolving issues, and recommending appropriate coverage.
  • Assist Account Executives with account retention and general back-office support.
  • Perform policy quoting, binding, issuing, and handling new and renewal marketing.
  • Identify account rounding opportunities and suggest applicable coverage.
  • Collaborate closely with producers and an experienced service team.
  • Demonstrate independent thinking and problem-solving skills.
  • Contribute to projects and assignments as needed.
Qualifications:
  • 1-3 years of experience working with an independent brokerage or agency.
  • Active Property & Casualty (P&C) license.
  • College degree preferred but not required.
  • Proven experience working in a team environment.
  • Strong customer-facing skills with experience in direct client interactions.
  • Proficiency in data entry and online quoting systems.
  • Ability to provide administrative support, including inputting account information into systems.
  • Excellent communication and professional customer service skills.

Compensation - 50-70K

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