Job Description
Job Posting: Commercial/Personal Insurance Customer Service Representative
Location: Bethlehem, PA
Type: Full-Time
About Us:
We are an established insurance agency looking for a dedicated Commercial/Personal Insurance Customer Service Representative to join our dynamic commercial department.
Responsibilities:
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Provide exceptional customer service to clients, addressing inquiries, resolving issues, and recommending appropriate coverage.
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Assist Account Executives with account retention and general back-office support.
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Perform policy quoting, binding, issuing, and handling new and renewal marketing.
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Identify account rounding opportunities and suggest applicable coverage.
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Collaborate closely with producers and an experienced service team.
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Demonstrate independent thinking and problem-solving skills.
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Contribute to projects and assignments as needed.
Qualifications:
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1-3 years of experience working with an independent brokerage or agency.
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Active Property & Casualty (P&C) license.
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College degree preferred but not required.
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Proven experience working in a team environment.
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Strong customer-facing skills with experience in direct client interactions.
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Proficiency in data entry and online quoting systems.
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Ability to provide administrative support, including inputting account information into systems.
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Excellent communication and professional customer service skills.
Compensation - 50-70K
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