Job Description

Commercial Lines Account Executive - Remote in VA or NC

Position Summary:

The Commercial Insurance Account Executive acts as a strategic advisor and primary liaison between the client and Sales Executive. This role requires advanced consultative expertise and a high degree of independent judgment. The Account Executive is responsible for managing a portfolio generating at least $550,000 in revenue.

Key Responsibilities:

• Independently manage a portfolio of key commercial clients, serving as a subject matter expert across all facets of account servicing.

• Maintain in-depth knowledge of agency carriers’ products, including coverage details, underwriting guidelines, and rate structures.

• Clearly explain policy terms and recommend appropriate enhancements or modifications to clients’ insurance programs.

• Proactively address and resolve significant client concerns or service issues.

• Handle complex or escalated client complaints with professionalism and care.

• Prepare and present stewardship reports that analyze risk trends, claims history, experience mods, and provide insights for predictive modeling.

• Lead the renewal process by setting strategies in collaboration with the client, Sales Executive, and Marketing team; ensure timely policy renewals.

• Delegate client service tasks such as issuing certificates or processing changes to the Account Manager, in line with agency protocols.

• Identify and pursue cross-sell and up-sell opportunities in partnership with Sales Executives, aligning solutions with client needs.

• Ensure all client information and documentation is accurately maintained within the agency management system.

• Contribute to hiring decisions by participating in candidate interviews.

• Engage in ongoing education and training to maintain licensing, advance professional knowledge, and minimize risk exposure through continued development.

Core Competencies:

• Demonstrate the ability to fulfill all key responsibilities independently and with minimal supervision.

• Exhibit a collaborative, solution-oriented mindset to deliver exceptional service to clients, carriers, and internal teams.

• Communicate effectively with clients, team members, Sales Executives, and underwriters, both verbally and in writing.

• Conduct independent business analysis and interpret relevant reports with clarity.

• Manage conflict professionally and resolve complex problems efficiently.

• Commit to continuous professional growth in insurance knowledge and risk management expertise.

Qualifications:

• Proficiency in Microsoft Office Suite; prior experience with an agency management system is a plus.

• Strong expertise in insurance coverage, risk management, underwriting, and rating practices.

• Deep understanding of commercial insurance policies and industry markets.

• Ability to identify potential coverage gaps and provide thoughtful recommendations.

• High school diploma required; Bachelor’s degree preferred.

• A minimum of 10 years’ experience in an insurance agency setting.

Certifications & Licenses:

• Must hold at least one recognized insurance designation such as CIC, AAI, ACSR, or CISR.

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