Job title: Senior Auto Appraiser
Job type: Permanent
Emp type: Full-time
Industry: Insurance
Functional Expertise: Claims Adjuster
Location: Worcester, MA
Job published: 05/27/2025
Job ID: 136667

Job Description

Job Description: The Auto Appraiser is responsible for inspecting, evaluating, and estimating vehicle damage to determine repair costs in accordance with policy provisions and company guidelines. This role plays a key part in ensuring fair and accurate settlements while delivering exceptional service to policyholders, claimants, and repair facilities. 

 

Compensation:

  • $75,000 - $95,000/year (based on experience)
  • 4 weeks of PTO + 9 company holidays
  • 401(k) with generous company match
  • Full medical benefits

Requirements:

  • High school diploma or equivalent required; post-secondary education in automotive repair, insurance, or a related field preferred.
  • 2+ years of experience in auto appraising, auto body repair estimating, or related field.
  • Proficiency in auto estimating software (CCC, Audatex, or Mitchell) required.
  • Working knowledge of vehicle construction and repair methods.
  • Strong communication, negotiation, and interpersonal skills.
  • Valid driver’s license and the ability to travel to inspection sites as needed.
  • I-CAR or ASE certifications preferred.
  • MA state appraiser license or certification.

Key Responsibilities:

  • Conduct physical and/or virtual inspections of damaged vehicles to assess the extent of damage and determine repairability.
  • Prepare detailed repair estimates using industry-standard estimating software (e.g., CCC One, Audatex, Mitchell).
  • Negotiate repair costs and terms with body shops and vendors to ensure accuracy and cost-effectiveness.
  • Collaborate with claims adjusters to determine total loss vs. repair decisions and support claim resolution.
  • Maintain accurate and organized documentation of all appraisals, photographs, and communications.
  • Ensure compliance with all applicable state regulations and internal company procedures.
  • Provide excellent customer service by clearly communicating appraisal results and addressing questions or concerns.
  • Stay current on industry trends, repair techniques, and manufacturer guidelines.
  • Support fraud detection efforts by identifying suspicious damage patterns or repair practices.
  • May participate in catastrophe response efforts as needed.

 

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