Job Description

The AVP, Team Manager for Commercial Lines: General Liability (GL), Auto, and Property Damage will oversee and manage a team of claims adjusters and examiners. This role involves ensuring the effective handling of complex commercial claims, maintaining high levels of customer service, and achieving financial objectives. The successful candidate will have extensive experience in commercial lines insurance, strong leadership skills, and the ability to drive continuous improvement in claims handling processes.

Salary/Benefits

• $150,000 - $165,000+/year (based on experience)
• Hybrid

Job Description

• Effectively manage the claims and claims volume through proper staffing of the team and active oversight of the claims, including assessing and allocating new incoming claims, reopened claims, and claims that may need to be transferred due to severity or complexity
• Responsible for implementing and executing Hiscox’s Best Practices, including but not limited to reserve-setting and reserve timeliness, undertaking comprehensive coverage analysis, developing claim-handling strategy, in an effort to align with and deliver on Hiscox’s KPIs, execute on strategies to efficiently manage claims and claim outcomes and deliver excellent service as the business scales
• Drive KPI’s and adherence to Hiscox’s Best Practices through managerial diary and file audits
• Review and approve coverage correspondence, particularly matters involving coverage denials and sensitive or complicated coverage issues
• Focus on litigation management and strategy within your direct team and across the wider Claims organization to achieve effectiveness and efficiencies of scale

Requirements

• 5-7 years of experience in handling claims. A JD from a law school with ABA accreditation may count as additional claims handling experience
• 5+ of experience in Commercial General Liability claims to include both Bodily Injury and 3rd Party Property Damage experience. Construction Defect and/or New York Labot Law experience is a plus.
• 4+ year of Claims management experience
• Expert knowledge of claims handling practices, including coverage analysis, litigation management and negotiation
• Excellent analytical, critical thinking and communication skills are a must
• Strong skills in building engagement, rapport and relationships with others
• Advanced analytical skills for evaluating coverage and for developing and executing claim handling strategies to achieve optimal claim results

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