Job Description

Cargo Claims Assistant

Job Summary

Seeking a detail-oriented and organized Cargo Claims Assistant to join a team. This role involves assisting with the intake, documentation, and processing of cargo claims, as well as providing administrative support for shippers' all-risk insurance and HR-related tasks. The ideal candidate will have a background in claims administration, logistics, or transportation and possess strong communication and organizational skills. This is a remote position, with a preference for candidates located near Philadelphia, though applicants from other regions (excluding the West Coast) are welcome to apply.

Compensation Package

• Salary: $75,000 - $90,000 per year
• Bonus: Annual discretionary bonus
• Benefits: Comprehensive company benefits vested after 3 months

Responsibilities

• Provide administrative support for shippers' all-risk insurance, shipment monitoring, and HR-related tasks.
• Flexibly adapt to various responsibilities as needed.
• Schedule inspections with insurance companies.
• Assist with the intake, documentation, and processing of cargo claims involving damaged, lost, or missing shipments.
• Review claim submissions for completeness, including bills of lading, invoices, delivery receipts, photographs, and supporting documentation.
• Maintain accurate claim files, tracking logs, and electronic records throughout the claims process.
• Communicate with customers, carriers, freight forwarders, warehouses, and insurance representatives regarding claim status and outstanding documentation.

Qualifications/Requirements

• 1–3 years of experience in claims administration, cargo claims, transportation, logistics, insurance, or a related field preferred.
• Familiarity with freight documentation, including bills of lading, proof of delivery, commercial invoices, and shipping records.
• Basic understanding of cargo loss, freight damage, and transportation liability concepts.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple claims and competing priorities in a deadline-driven environment.
• Proficiency in Microsoft Office, particularly Excel and Outlook.
• Experience with transportation management systems (TMS), claims management platforms, or logistics software is a plus.

Interview Process

• One video interview with the hiring manager.

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