Job Description

Account Representative – Commercial Insurance (Middle Market & Large Accounts)

Position Summary

Our client is seeking an experienced Commercial Insurance Account Representative to support a portfolio of middle market and large commercial accounts, with a primary focus on the real estate, healthcare, and construction industries. This role is responsible for delivering exceptional client service, managing renewals, coordinating policy changes, and supporting producers in the day-to-day management of complex commercial accounts.

A strong background in commercial insurance marketing is required, as this individual will be responsible for marketing new and renewal business to carriers, negotiating with underwriters, and securing competitive coverage solutions for clients.

Key Responsibilities

• Manage a book of middle market and large commercial insurance accounts from renewal through policy servicing.
• Serve as the primary point of contact for clients, providing responsive service and building long-term relationships.
• Coordinate renewals, policy changes, endorsements, certificates of insurance, audits, and other account servicing activities.
• Prepare, review, and present renewal proposals and coverage recommendations.
• Market new and renewal business to insurance carriers and negotiate competitive pricing, terms, and coverage enhancements.
• Develop and maintain strong relationships with carrier partners and underwriters.
• Prepare comprehensive marketing submissions, including underwriting narratives, exposure information, and supporting documentation.
• Collaborate closely with producers to develop account strategies and identify opportunities to strengthen client insurance programs.
• Analyze carrier quotations and provide coverage comparisons and recommendations.
• Stay current on carrier appetites, underwriting guidelines, market conditions, and emerging commercial insurance products.
• Maintain accurate client records and documentation within the agency management system.
• Ensure all client service and marketing activities are completed accurately and within established timelines.

Qualifications

• Minimum of 5 years of experience as a Commercial Insurance Account Representative, Account Manager, or similar client-facing role.
• Required: Proven commercial insurance marketing experience, including marketing new and renewal business directly to insurance carriers.
• Demonstrated experience handling Real Estate healthcare, or  Construction accounts within the Middle Market and Large Account segment.
• Experience working directly with underwriters to negotiate pricing, coverage, and program structure.
• Strong knowledge of commercial property, general liability, umbrella, workers' compensation, professional liability, and other commercial insurance products.
• Excellent customer service, communication, and relationship management skills.
• Strong analytical, organizational, and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment while maintaining exceptional attention to detail.
• Proficiency with Applied Epic
• Active Property & Casualty License required or preferred, depending on state requirements.

Preferred Qualifications

• Experience working with national and regional insurance carriers.
• Knowledge of complex commercial placements and alternative risk solutions.
• Professional designations such as CISR, CIC, CRM, or CPCU are a plus.

What Success Looks Like

The successful candidate will provide outstanding service to commercial clients while effectively managing complex insurance programs. They will leverage their commercial marketing expertise to obtain competitive coverage solutions, build strong relationships with carriers and underwriters, support producers in growing the book of business, and contribute to the continued success of our client's commercial insurance practice.