Job Description

Benefits Advocate

Job Summary

Seeking a dedicated and detail-oriented Benefits Advocate to join our growing team. In this role, you will play a vital part in supporting our clients by addressing their employee benefits needs, ensuring seamless plan administration, and delivering exceptional customer service. This is an excellent opportunity for a professional with a background in employee benefits, insurance, healthcare, or HR to contribute to a dynamic and growth-oriented organization.

Compensation Package

• Salary: $50,000 - $60,000+ (commensurate with experience)
• Benefits:
  • Medical, dental, and vision insurance (three plan options available)
• Additional Perks:
  • Dog-friendly workplace
  • Supportive, family-oriented culture
  • Opportunities for professional growth and development

Responsibilities

• Serve as a primary point of contact for clients, addressing employee questions regarding coverage, billing, and eligibility.
• Process enrollments, terminations, and benefit changes while collaborating with insurance carriers.
• Assist with claims management and ensure timely resolution of issues.
• Prepare and update employee benefit packets and compliance forms.
• Maintain accurate and up-to-date records in Salesforce and internal systems.
• Support renewal season by preparing necessary documents and assisting with plan administration.
• Answer phones and provide exceptional customer service to clients.
• Shadow seasoned team members during the training period to learn workflows and client support processes.

Qualifications/Requirements

• Required:
  • 1-2 years of experience in employee benefits, insurance, healthcare, or HR.
  • Proficiency in Microsoft Excel and Outlook.
  • Strong organizational and communication skills.
• Preferred:
  • Experience with Salesforce.
  • Life and Health (L&H) license (ideal but not required; willingness to obtain is necessary, and training costs will be reimbursed).
• Work Environment:
  • Full-time, in-office position (Monday to Friday, 8 AM - 5 PM).
  • Additional hours may be required during peak seasons.
  • Located in Fife, WA.

#LI-AB1