Job Description

Employee Benefits Account Manager

Job Summary

Seeking a dedicated and experienced Employee Benefits Account Manager (EB AM) to join a dynamic team. As part of a well-established, medium-sized agency with a reputation for integrity and excellence, you will play a key role in managing and growing a employee benefits accounts. a organization values honesty, collaboration, and work-life balance, fostering a close-knit and supportive team environment. This is an excellent opportunity for a professional who is passionate about delivering exceptional customer service and building lasting client relationships.

• Benefits: Comprehensive benefits package, including full health benefits
• Paid Time Off: Standard holiday schedule and scaling vacation days (starting at 2 weeks, accruing)
• Work Arrangement: Hybrid model (2 days in-office, flexible schedule)
• Additional Perks: Supportive and collaborative team culture

Responsibilities

• Manage a portfolio of employee benefits accounts, focusing on level and fully insured groups ranging from 2-100 lives.
• Provide end-to-end customer service, including quoting new and renewal business, building navigators, and addressing client inquiries.
• Collaborate with producers, account managers, and customer service representatives to deliver seamless service.
• Develop and maintain strong client relationships, ensuring satisfaction and retention.
• Utilize Employee Navigator and EPIC software to manage accounts and streamline processes.
• Support the team in achieving growth objectives by identifying opportunities to expand client accounts.

Qualifications/Requirements

• Licenses/Certifications: Active Life & Health (L&H) license required.
• Experience: 3-5 years of relevant experience in employee benefits account management.
• Technical Skills: Proficiency in Employee Navigator and EPIC software.
• Soft Skills: Strong interpersonal and communication skills, tech-savvy, detail-oriented, proactive, and a team player.
• Work Ethic: A commitment to honesty, integrity, and providing exceptional service to clients.
• Work Environment: Ability to work independently and manage time effectively in a hybrid work setting.
  
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