Job Description

Job Title: Senior Account Manager - Commercial Insurance

Job Summary

A dynamic and experienced Senior Account Manager is needed to join a Commercial Insurance team. This role involves managing a portfolio of high-value commercial clients, fostering long-term relationships, and ensuring their insurance needs are met with care, efficiency, and expertise. The ideal candidate thrives in a fast-paced environment, has a client-first mentality, and excels at developing tailored insurance solutions.

Responsibilities

• Build, manage, and maintain strong client relationships with a portfolio of commercial insurance accounts.
• Collaborate closely with underwriters, carriers, and team members to assess client needs and provide customized insurance products and services.
• Deliver expert advice to clients by analyzing coverage needs and presenting comprehensive insurance solutions that align with their business goals.
• Serve as the point of contact for day-to-day client inquiries, providing timely and effective communication.
• Oversee policy renewals, endorsements, and claims management to ensure client satisfaction and retention.
• Conduct annual client reviews to ensure coverage aligns with business growth or changes.
• Stay current with industry trends, regulatory changes, and market developments to provide strategic recommendations to clients.
• Handle escalations or complex account challenges while working collaboratively with team members to resolve issues quickly and efficiently.
• Actively contribute to team goals, mentoring junior team members and sharing best practices.
• Ensure accurate record-keeping and documentation in compliance with organizational standards and regulatory requirements.

Qualifications/Requirements

Education & Experience

• Bachelor's degree in Business, Insurance, Risk Management, or a related field (or equivalent experience).
• A minimum of 5+ years of experience as an Account Manager in Commercial Insurance, with proven success in client management and portfolio growth.

Skills & Competencies

• Expertise in commercial insurance products, coverages, and carrier underwriting practices.
• Strong relationship-building, negotiation, and client-service skills.
• Excellent organizational skills with the ability to manage multiple clients, tasks, and deadlines.
• Analytical mindset with problem-solving abilities to address complex client needs.
• Proficiency in using CRM systems and insurance-related software.

Certifications/Soft Skills

• Insurance-related certifications (e.g., CIC, CRM, CPCU) are highly desirable.

Additional Requirements

• Ability to adapt to changing circumstances in the insurance market and maintain a solutions-oriented approach.
• Comfortable in a collaborative team environment with a focus on continuous learning and professional growth.
• Willingness to travel occasionally, if required, to meet client needs.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

#LI-RM10