Job Description
IT Service Delivery Manager
Job Summary
Seeking an experienced IT Service Delivery Manager to lead and enhance a enterprise service management function. This role is pivotal in driving IT service management (ITSM) excellence, improving processes, and ensuring the delivery of high-quality IT services that align with organizational objectives. The ideal candidate will combine hands-on ITSM expertise, strategic leadership, and cross-functional collaboration to deliver exceptional results.
Compensation Package
- Competitive salary commensurate with experience
- Comprehensive benefits package, including health, dental, and vision insurance
- Generous paid time off and holiday schedule
- Professional development opportunities
Qualifications/Requirements
- A minimum of 10 years of experience in IT service management, including leadership roles.
- Strong knowledge and practical application of ITIL frameworks and best practices.
- Proven experience in change management, release management, and enterprise service operations.
- Proficiency in working with ITSM/ESM tools and managing large-scale IT environments.
- Exceptional communication, organizational, and stakeholder management skills.
Nice to Have
- ITIL certification.
- Experience in enterprise or highly regulated environments.
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