Job Description

Client Administrator

Job Summary

Seeking a highly organized and detail-oriented Client Administrator to join a team. This role involves managing new builds, handling wall notifications, addressing discrepancy reporting issues, and processing manual enrollments for small groups. The ideal candidate will thrive in a fast-paced environment, be comfortable with high-volume tasks, and demonstrate a quick response time. This is a permanent, full-time position operating on Eastern Standard Time (EST) with the flexibility of a hybrid or remote work arrangement.

Compensation Package

• Salary: $75,000 - $85,000 annually, based on experience.
• Benefits: Comprehensive medical, dental, and vision insurance; life insurance; short-term and long-term disability coverage. Paid time off. Professional development opportunities.

Responsibilities

• Manage and oversee new builds in the system.
• Monitor wall notifications and promptly address any issues or discrepancies.
• Handle manual enrollments for small groups (under 50 members, typically 2-3 groups total).
• Ensure timely and accurate responses to high-volume inquiries.
• Customize processes and workflows as needed to meet client requirements.
• Learn and manage the in-house ICHRA system (training will be provided).
• Utilize and understand the builds of Navigator software.

Qualifications/Requirements

• Proven experience in a similar administrative or client-facing role.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Exceptional attention to detail and problem-solving abilities.
• Comfortable working in a high-volume, fast-paced environment.
• Proficiency in using relevant software tools, with the ability to quickly learn new systems.
• Must be located in the EST time zone.

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