Job title: Personal Lines Customer Service Representative
Job type: Permanent
Emp type: Full-time
Industry: Insurance
Functional Expertise: Account Manager
Location: Maple Shade, NJ
Job published: 02/23/2026
Job ID: 150548

Job Description

Job Title: Personal Lines Account Manager

Position Overview:
Seeking an experienced Personal Lines Account Manager to join a growing team. This position is a key part of the Personal Lines department, which includes the Sales, Quoting Specialist, and CSR teams. Need a dedicated individual to manage a variety of account servicing tasks, including policy changes, endorsements, renewals, and more. The ideal candidate will have at least 2 years of experience in personal lines and is looking to bring their skills to a well-established agency.

Key Responsibilities:

  • Account Servicing: Handle all servicing needs for personal lines accounts, including policy changes, endorsements, and general inquiries.
  • Renewals: Manage account renewals and ensure that all necessary documentation is processed.
  • Client Interaction: Communicate with clients to address their questions, needs, and concerns.
  • Collaboration: Work closely with the Sales team and Quoting Specialists to ensure a seamless experience for clients and prospects.

Required Qualifications:

  • License: Property & Casualty (P&C) insurance license is required.
  • Experience: A minimum of 2 years of experience in personal lines account servicing. Looking for someone who can hit the ground running and doesn't require extensive training.
  • Skills: Strong customer service skills, excellent attention to detail, and the ability to manage multiple accounts efficiently.

Preferred Qualifications:

  • Software: Experience with Epic is a huge plus, but not mandatory.

Compensation & Benefits:

  • Salary: Base + 20% commission on any account rounding and new business you bring into the agency.
  • 401(k): Includes a 401(k) plan with a profit-sharing option.
  • Health Benefits: Medical, dental, and vision insurance.
  • Other Benefits: Enjoy excellent benefits offered by a large, well-established agency, including comprehensive health plans and work-life balance.

#LI-NK1