Job Description

Business Systems Analyst with Quality Assurance Expertise

Job Summary

Seeking a highly skilled and experienced Business Systems Analyst with a strong background in Quality Assurance and project coordination to join a team. This role is integral to supporting complex system initiatives within a regulated insurance environment. The successful candidate will evaluate current business processes, identify inefficiencies, and collaborate with technical and business stakeholders to design, test, and implement system enhancements that improve operational efficiency and accuracy.

Compensation Package

• A market-competitive salary
• Comprehensive health, dental, and vision insurance
• Paid time off and holidays
• Professional development opportunities

Responsibilities

Business Systems Analysis, Testing & Project Delivery

• Elicit, analyze, and document business and system requirements by collaborating with end users and technical teams.
• Evaluate existing workflows, processes, and system functionality to identify gaps, risks, inefficiencies, and opportunities for improvement.
• Design functional requirements and solution approaches for complex system initiatives, including projects involving financial or policy-related calculations.
• Develop and execute detailed test scenarios, test scripts, and plans to validate system enhancements prior to release.
• Perform hands-on functional and user acceptance testing, including validation of calculations and outputs using various testing methodologies and tools.
• Document testing outcomes, defects, and remediation steps; validate fixes prior to deployment.
• Support system implementations and participate in post-release reviews to ensure objectives are met.
• Prepare and maintain project documentation, including project plans, testing schedules, status reports, and resource estimates.
• Conduct cost-benefit and impact analyses to support prioritization and approval of system initiatives.

Cross-Functional Collaboration & Support

• Act as a key liaison between business stakeholders and IT teams to ensure clear communication and alignment throughout the project lifecycle.
• Provide guidance, review, and secondary approval on work produced by other analysts on the team.
• Offer training, mentoring, and knowledge-sharing support to junior analysts and production support staff.
• Assist with ongoing system support activities, including investigating production issues, identifying root causes, and coordinating resolution efforts with technical teams and users.

Qualifications/Requirements

Required Qualifications:

• Bachelor’s degree in Computer Science, Business, Accounting, or a related technical discipline (or equivalent professional experience).
• A minimum of 5 years of experience in Business Systems Analysis with significant exposure to Quality Assurance and functional testing.
• Strong proficiency with Microsoft Office tools, particularly Excel, Word, and Outlook.
• Excellent written and verbal communication skills, with the ability to translate technical concepts for business audiences.
• Proven analytical, problem-solving, and organizational skills with strong attention to detail.
• Ability to manage multiple priorities and projects concurrently in a structured, deadline-driven environment.

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