Job title: Personal Lines Sales/Department Manager
Job type: Permanent
Emp type: Full-time
Industry: Insurance
Functional Expertise: Account Manager
Location: Parkton, MD
Job published: 10/28/2025
Job ID: 145593

Job Description

Personal Lines Manager

Job Summary

Seeking a dedicated and experienced Personal Lines Manager to join a well-established, independent insurance agency. With over 40 years of service, the agency has built a strong reputation for integrity, respect, and exceptional customer service within the community. As a Personal Lines Manager, you will play a pivotal role in leading the Personal Lines Department, fostering client relationships, and driving sales initiatives. This is an excellent opportunity for a motivated professional to join a dynamic team and contribute to the continued growth and success of the agency.

Compensation Package

  • Salary Range: $68,000 - $80,000 per year (depending on experience) + Commission & Bonus Opportunities
  • Competitive benefits package, 401(k), paid time off, professional development opportunities, etc.

Responsibilities

  • Lead, mentor, and motivate a team of personal lines customer service agents to achieve individual and team goals.
  • Provide expert advice to clients, tailoring insurance solutions to meet their specific needs.
  • Develop and implement effective sales strategies to drive growth and profitability in the personal lines sector.
  • Build and maintain strong relationships with clients to ensure satisfaction and retention.
  • Act as the primary point of contact for the Personal Lines team, addressing inquiries related to new business, claims, and underwriting decisions.
  • Assist in hiring and training new team members for the Personal Lines Department.
  • Stay updated on industry trends and competitive products to enhance team knowledge and service quality.
  • Collaborate with the agency owner to set, track, and achieve departmental goals.
  • Monitor and report on sales and service metrics, using data-driven insights to improve performance.
  • Address individual agent performance and provide feedback to ensure continuous improvement.
  • Foster a positive and collaborative team environment.

Qualifications/Requirements

  • Education: High school diploma required; a bachelor's degree in Business, Finance, or a related field is preferred.
  • Licensing: Must hold a valid Property & Casualty insurance license. A Life & Health insurance license is preferred or must be obtained upon hire.
  • Experience: Minimum of 3 years of experience in insurance, with a preference for candidates with management experience in personal lines.
  • Leadership Skills: Proven ability to lead, mentor, and develop a team effectively.
  • Communication Skills: Strong verbal and written communication abilities.
  • Customer Service: A commitment to delivering exceptional customer service and acting as a trusted advisor.
  • Problem-Solving: Ability to quickly and efficiently resolve complex issues.
  • Technical Skills: Familiarity with HawkSoft software is preferred.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion. 

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