Job Description

PL Team Leader

Job Summary

Seeking a dedicated and experienced PL Team Leader to join a team. This role is pivotal in managing and leading a team of professionals to ensure exceptional service and sales performance. The ideal candidate will have a strong background in account management, leadership, and a passion for driving team success. This is a unique opportunity to make a significant impact within a dynamic and supportive environment.

Compensation Package

• Base Salary: $65,000 per year

Responsibilities

• Lead and manage a team of 10 professionals, overseeing both sales and service functions.
• Handle hiring, training, and performance management, including hiring and termination decisions.
• Drive team performance to meet and exceed sales and service goals.
• Provide guidance and support to team members, fostering a collaborative and productive work environment.
• Manage inbound sales processes, ensuring a high level of customer satisfaction.
• Oversee account management activities, including cross-selling opportunities.
• Utilize Epic software to manage workflows and maintain accurate records.

Qualifications/Requirements

• 3-5 years of experience in account management, sales, or a related field.
• Demonstrated leadership abilities, with experience managing or mentoring team members.
• Strong customer service skills and a proven ability to drive sales performance.
• Familiarity with inbound sales processes, preferably in a call center or similar environment.
• Proficiency in Epic software or similar platforms is preferred.
• Excellent communication and organizational skills.
• Ability to work remotely within Iowa.

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