Job Description

Client Services Representative (Customer Service)

Job Summary

Seeking a dedicated and customer-focused Client Services Representative to join a growing team. This role offers a unique opportunity to work in a hybrid environment, combining in-office collaboration with the flexibility of remote work. As a Client Services Representative, you will play a pivotal role in maintaining industry-leading service standards, managing inbound calls and emails, and contributing to a highly collaborative team environment. If you are passionate about delivering exceptional customer service and are eager to grow within a dynamic organization, we encourage you to apply.

Compensation Package

• Hourly Rate: $19.00+/hour (depending on experience & qualifications) plus commissions

Responsibilities

• Deliver exceptional customer service by maintaining industry-leading service standards.
• Manage and respond to inbound calls and emails daily in a timely and professional manner.
• Demonstrate availability, dependability, and a strong commitment to teamwork.
• Effectively prioritize and manage multiple tasks in a fast-paced environment.

Qualifications/Requirements

• Minimum of 1 year of customer service experience.
• Strong communication, decision-making, time management, and critical thinking skills.
• Ability to manage multiple tasks and prioritize effectively.
• Willingness to obtain a Property and Casualty (P&C) insurance license (support provided).
• Current P&C license or experience in the insurance industry is a plus but not required.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion. 

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