Job Description

Job Summary

Seeking a customer-focused and detail-oriented Personal Insurance Customer Service Representative to join a team. The ideal candidate will have strong communication skills and a passion for delivering exceptional service to clients.

Responsibilities

• Provide prompt, efficient, and courteous service to clients, policyholders, and prospects
• Assist clients in understanding their insurance coverage and identifying their insurance needs
• Process policy changes, endorsements, and policy renewals
• Collaborate with insurance carriers to resolve client inquiries and issues
• Maintain accurate client records and documentation
• Proactively follow up with clients to ensure satisfaction and address any outstanding issues
• Stay updated on insurance products and industry regulations to provide accurate information to clients
• Assist with administrative tasks to support the team as needed

Qualifications/Requirements

• Proven experience in a customer service role, preferably in the insurance industry
• Strong communication and interpersonal skills
• Attention to detail and strong organizational skills
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency in Microsoft Office suite and other relevant software
• Knowledge of insurance policies and procedures is a plus
• Holds an active P&C (Property and Casualty) License

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

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