Job Title: Insurance CSR
Location: Atlanta, GA (Fully In-Office)
Compensation: $45,000 – $55,000 (Based on Experience)

Job Type: Full-Time
Industry: Insurance – Commercial & Personal Lines

About the Role:

We’re seeking an experienced and service-oriented Insurance Customer Service Representative (CSR) to join a tight-knit, professional team supporting both Commercial and Personal Lines accounts. This is a fully in-office position with a company that values experience, longevity, and client satisfaction.

What You'll Do:

• Provide day-to-day servicing for mid-sized commercial or personal lines insurance accounts

• Handle quoting, renewals, policy changes, retention, and client communication

• Actively cross-sell and assist in writing new business

• Support a well-established book with direct carrier relationships

• Collaborate with a small, experienced team focused on quality service

What We're Looking For:

• Prior insurance experience is required – candidates must be able to hit the ground running

• Property & Casualty license preferred (licensing support available if needed)

• Strong working knowledge of Applied TAM software is highly preferred

• Familiarity with major carriers such as Travelers, Central Mutual, Auto-Owners, and Safeco

• Strong grammar, communication, and phone presence

• Team player with a service-first attitude and confidence built on experience

Compensation & Benefits:

• Salary: $45,000–$55,000 based on experience

• 100% employer-paid group health insurance

• Supportive, long-standing team with excellent retention

If you're a seasoned insurance professional who thrives in a small-team environment and is ready to take ownership of a solid book of business, we’d love to hear from you.

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