Job title: Commercial Lines CSR
Job type: Permanent
Emp type: Full-time
Industry: Insurance
Functional Expertise: Account Assistant
Location: Atlanta, GA
Job published: 07/27/2025
Job ID: 140706

Job Description

Job Title: Insurance CSR
Location: Atlanta, GA (Fully In-Office)
Compensation: $45,000 – $55,000 (Based on Experience)

Job Type: Full-Time
Industry: Insurance – Commercial & Personal Lines

About the Role:

We’re seeking an experienced and service-oriented Insurance Customer Service Representative (CSR) to join a tight-knit, professional team supporting both Commercial and Personal Lines accounts. This is a fully in-office position with a company that values experience, longevity, and client satisfaction.

What You'll Do:

  • Provide day-to-day servicing for mid-sized commercial or personal lines insurance accounts

  • Handle quoting, renewals, policy changes, retention, and client communication

  • Actively cross-sell and assist in writing new business

  • Support a well-established book with direct carrier relationships

  • Collaborate with a small, experienced team focused on quality service

What We're Looking For:

  • Prior insurance experience is required – candidates must be able to hit the ground running

  • Property & Casualty license preferred (licensing support available if needed)

  • Strong working knowledge of Applied TAM software is highly preferred

  • Familiarity with major carriers such as Travelers, Central Mutual, Auto-Owners, and Safeco

  • Strong grammar, communication, and phone presence

  • Team player with a service-first attitude and confidence built on experience

Compensation & Benefits:

  • Salary: $45,000–$55,000 based on experience

  • 100% employer-paid group health insurance

  • Supportive, long-standing team with excellent retention

If you're a seasoned insurance professional who thrives in a small-team environment and is ready to take ownership of a solid book of business, we’d love to hear from you.

 

#LI-MK3