Job Description

Personal Lines Customer Service Representative

Job Summary
Seeking a dedicated and detail-oriented Personal Lines Customer Service Representative to join a growing team. This role involves servicing personal insurance accounts, including home, auto, and umbrella policies, while delivering exceptional customer support.

Compensation Package

• Salary Range: $50,000 – $60,000
• Benefits: Comprehensive benefits package, including 401(k)

Responsibilities

• Provide full-service support for personal insurance accounts, including quoting, renewals, and policy maintenance.
• Respond to customer inquiries, process policy changes, and assist with claims handling in a timely and professional manner.
• Maintain accurate account records using an agency management system.
• Collaborate with internal team members to ensure client satisfaction and continuity of service.

Qualifications/Requirements

• License: Holds an active P&C (Property and Casualty) insurance license.
• Experience: 1–3 years of experience in personal lines insurance.
• Technical Skills: Previous experience using agency management software preferred.
• Soft Skills:
  • High attention to detail and strong organizational abilities
  • Excellent verbal and written communication skills
  • Proven ability to multitask and manage priorities
  • Customer-focused with a solutions-oriented mindset
  • Works well independently and in a team setting

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

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