Job Description

Commercial Lines Account Manager

📍 Location: Raleigh, NC 
💼 Full-Time 

Overview:
We’re seeking a detail-oriented and client-focused Commercial Lines Account Manager to join our growing team. In this role, you will support a book of commercial P&C business, ensuring top-tier service to clients while working closely with producers and carriers. The ideal candidate is highly organized, skilled in policy management, and thrives in a collaborative, fast-paced environment.

Key Responsibilities:

• Manage a designated book of small to middle-market commercial lines accounts

• Serve as the primary contact for client servicing needs, including renewals, endorsements, audits, certificates, and policy changes

• Collaborate with producers on marketing, quoting, and placement of new and renewal business

• Maintain strong relationships with carrier underwriters and clients

• Prepare proposals, applications, and related documentation for new and renewal business

• Issue certificates of insurance and ensure compliance with client and contractual requirements

• Review policies for accuracy and coordinate corrections as needed

• Ensure timely and accurate processing in the agency management system (e.g., EPIC, AMS360, Applied)

• Provide guidance and education to clients regarding coverages and risk management best practices

Qualifications:

• Active Property & Casualty Insurance License (required)

• 3+ years of experience in commercial lines account management

• Proficiency with agency management systems (EPIC preferred)

• Strong knowledge of commercial insurance coverages (GL, WC, Auto, Umbrella, Property, etc.)

• Excellent communication, organizational, and client service skills

• Ability to manage multiple accounts and priorities with attention to detail

• Team player with a proactive, solutions-oriented approach

Compensation & Benefits:

• Competitive salary based on experience

• Health, dental, and vision insurance

• 401(k) with company match

• Paid time off and holidays

• Continuing education and professional development support

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