Job Description

Job Title: Director of Personal Lines

Job Summary:
The Director of Personal Lines is responsible for overseeing and driving the strategic direction, operational consistency, and growth of personal lines business across a multi-agency platform. This leadership role involves close collaboration with cross-functional departments and agency partners to align goals, strengthen market presence, and optimize carrier relationships. The position plays a critical role in standardizing operations, supporting mergers and acquisitions, and enhancing client retention initiatives.

Responsibilities:

• Develop and implement strategic initiatives to drive growth, profitability, and consistency across personal lines operations
• Lead personal lines teams and foster high-performance culture across agency partners
• Align business objectives with agency partners to support retention, cross-selling, and long-term success
• Participate in the evaluation and integration planning for acquired agencies and their personal lines operations
• Collaborate with revenue and carrier relations leadership to manage and expand market access and carrier partnerships
• Coordinate with finance leadership to monitor revenue metrics, carrier economics, and margin goals
• Work with integration teams to ensure operational consistency and best practice implementation across all personal lines functions
• Support producers and sales teams to enhance client engagement and cross-sell opportunities

Qualifications/Requirements:

• 8+ years of experience in personal lines insurance, including 3+ years in a senior or leadership capacity
• Demonstrated ability to manage multi-location or multi-agency personal lines operations
• Strong knowledge of personal lines products, underwriting practices, and carrier relationships
• Proven leadership experience in building and guiding high-performing teams
• Excellent communication, analytical, and strategic thinking skills
• Experience supporting M&A activity and operational integration preferred
• Active Michigan Property & Casualty license required

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

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