Job Description

Job Summary

We are seeking a motivated and customer-oriented Customer Service Representative to join our team. The ideal candidate will be responsible for providing excellent customer service and assisting with account management tasks.

Responsibilities

• Communicate with customers to provide support and address inquiries in a timely and professional manner
• Assist account managers with account servicing, such as processing orders, updating information, and resolving account issues
• Collaborate with the account management team to ensure seamless customer experience
• Maintain accurate and detailed records of customer interactions and transactions
• Identify and escalate priority issues to the appropriate team members

Qualifications/Requirements

• 4+ years of relevant insurance industry experience preferred
• Strong communication skills and the ability to effectively manage customer relationships
• Proficiency in using agency management software and Microsoft Office products
• Excellent problem-solving abilities and a proactive approach to customer issues
• Ability to work well in a fast-paced environment and prioritize tasks efficiently
• Holds an active P&C (Property and Casualty) insurance license

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

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