Job title: Personal Lines Account Manager
Job type: Permanent
Emp type: Full-time
Industry: Insurance
Functional Expertise: Account Manager
Location: Kings County, NY
Job published: 05/30/2025
Job ID: 136195

Job Description

Job Title: Personal Lines Account Manager
Location: Brooklyn, NY or New City, NY – Hybrid (In-Office Preferred)
Industry: Insurance – Independent Agency
Employment Type: Full-Time
Experience Level: Mid-Level (3+ Years)

About Us:

We are a well-established independent insurance agency committed to delivering personalized, high-touch service to a diverse client base. Our clients range from standard personal lines to high-net-worth individuals, and we pride ourselves on offering tailored insurance solutions with the highest level of professionalism. We are currently seeking a Personal Lines Account Manager who is detail-oriented, client-focused, and experienced in working with both standard and affluent clientele.

Position Overview:

The Personal Lines Account Manager will be responsible for managing a book of personal lines business, including both standard and high-net-worth accounts. This role requires strong relationship-building skills, deep knowledge of personal lines coverages, and the ability to manage renewals, policy changes, and client inquiries with accuracy and professionalism. The ideal candidate will be proactive, organized, and highly responsive to client needs.

Key Responsibilities:

  • Manage and service a personal lines book of business, including standard and high-net-worth clients

  • Handle all aspects of policy servicing including renewals, endorsements, cancellations, re-marketing, and claims follow-up

  • Build and maintain strong client relationships through proactive communication and high-quality service

  • Provide expert guidance on coverages, policy options, and risk management strategies

  • Work closely with carriers to obtain quotes, negotiate renewals, and resolve underwriting issues

  • Ensure accurate and timely documentation within AMS360

  • Collaborate with producers and internal teams to support agency growth and retention goals

  • Maintain compliance with agency procedures, licensing requirements, and industry regulations

Qualifications:

  • Active Property & Casualty license required

  • Minimum of 3 years of experience in personal lines account management, preferably within an independent agency

  • Experience working with high-net-worth clients and complex personal insurance accounts strongly preferred

  • Proficiency with AMS360 is required

  • Strong communication and client service skills

  • Highly organized, detail-oriented, and able to manage multiple tasks efficiently

  • Comfortable working in a hybrid schedule, with in-office presence preferred

What We Offer:

  • Competitive compensation based on experience

  • Comprehensive benefits package (health, dental, vision, 401(k), etc.)

  • Paid time off, holidays, and flexible work arrangements

  • Supportive, team-oriented agency culture

  • Opportunities for professional development and growth

 

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