Job title: Commercial Lines Account Manager
Job type: Permanent
Emp type: Full-time
Industry: Insurance
Functional Expertise: Account Manager
Location: Evansville, IN
Job published: 03/14/2025
Job ID: 131487

Job Description

Commercial Insurance Account Manager


Job Overview:

We are seeking a dedicated and experienced Commercial Insurance Account Manager to join our team. The ideal candidate will have a deep understanding of commercial insurance policies and a strong ability to manage client relationships effectively. You will be responsible for servicing and supporting a book of commercial clients, ensuring their needs are met, and working closely with underwriters and other team members to deliver the best insurance solutions.


Key Responsibilities:

  • Client Management: Maintain and develop strong relationships with existing commercial clients, acting as their primary point of contact for insurance-related inquiries.
  • Policy Administration: Manage day-to-day servicing of client accounts, including renewals, policy changes, endorsements, and cancellations.
  • Risk Analysis & Solutions: Work with clients to assess their insurance needs and recommend appropriate coverage based on their business operations and risk profile.
  • Quoting & Coverage Negotiation: Collaborate with underwriters to obtain quotes, negotiate terms, and ensure clients receive competitive pricing and suitable coverage.
  • Claims Assistance: Provide guidance and support to clients throughout the claims process, ensuring timely resolution and minimal disruption to their business.
  • Compliance & Documentation: Ensure all policies, paperwork, and records are accurate, complete, and compliant with industry regulations.
  • Cross-selling & Upselling: Identify opportunities for additional coverage or services and work to expand existing accounts.
  • Customer Service: Provide exceptional customer service and respond to client inquiries promptly and professionally.
  • Collaboration: Work closely with sales teams, underwriters, and other internal departments to ensure a seamless experience for clients.

Qualifications:

  • Proven experience (typically 3+ years) as an Account Manager or in a similar role within the commercial insurance industry.
  • Strong understanding of commercial insurance products, policies, and underwriting processes.
  • Excellent communication and interpersonal skills, with the ability to build relationships with clients, colleagues, and stakeholders.
  • Detail-oriented and highly organized, with the ability to manage multiple tasks simultaneously.
  • Proficient in insurance software and Microsoft Office Suite (Excel, Word, Outlook).
  • Ability to handle client concerns and resolve issues effectively.
  • Active insurance license (as required by state/province regulations) is preferred.
  • Strong analytical and problem-solving skills.

Preferred Skills:

  • Certification or designation (e.g., CIC, CRM, or CISR) is a plus.
  • Experience working with large commercial accounts and complex insurance needs.

#LI-BO1