Job Description

Personal Lines Account Manager

Job Overview:

We are looking for a dedicated and customer-focused Personal Lines Account Manager to join our team. The ideal candidate will have experience in managing personal insurance accounts and providing exceptional service to clients. You will be responsible for assisting clients with their personal insurance needs, including auto, home, renters, and other personal lines of coverage. Your role will involve managing renewals, addressing client inquiries, and ensuring that clients have the best coverage options to protect their personal assets.

Key Responsibilities:

• Client Relationship Management: Serve as the primary point of contact for clients in managing their personal lines insurance accounts. Build and maintain strong relationships by delivering exceptional customer service and timely responses to inquiries.
• Policy Management: Manage a book of personal lines accounts, ensuring policies are accurate, up-to-date, and compliant. Handle policy changes, endorsements, renewals, and cancellations as needed.
• Quoting & Coverage Recommendations: Work with clients to assess their insurance needs, provide recommendations for appropriate coverage, and obtain competitive quotes from insurance carriers.
• Claims Assistance: Guide clients through the claims process, assisting with filing claims and following up to ensure timely resolution.
• Problem Resolution: Address client issues or concerns, working to resolve problems quickly and effectively to ensure client satisfaction.
• Risk Analysis & Advice: Conduct periodic reviews of client accounts and provide guidance on potential coverage gaps or ways to improve their insurance program.
• Cross-selling & Up-selling: Identify opportunities to offer additional coverage or insurance products to meet clients' evolving needs.
• Documentation & Compliance: Ensure all policy documentation is accurate and compliant with insurance regulations. Maintain detailed and organized client records.
• Collaboration: Work closely with internal teams, such as underwriting and sales, to ensure a seamless experience for clients.

Qualifications:

• Proven experience (typically 2+ years) as a Personal Lines Account Manager, Personal Lines Insurance Agent, or in a similar customer service or account management role in the insurance industry.
• Strong knowledge of personal insurance products, including auto, home, renters, umbrella, and other personal lines coverage.
• Excellent communication skills, both verbal and written, with the ability to explain complex insurance concepts to clients in an understandable way.
• Strong organizational and multitasking skills, with the ability to manage multiple accounts and priorities.
• Proficient in using insurance software, CRM systems, and Microsoft Office Suite (Excel, Word, Outlook).
• Ability to handle customer concerns with professionalism and provide solutions effectively.
• Active insurance license (as required by state/province regulations) is preferred or required.

Preferred Skills:

• Certification or designation (e.g., CIC, CISR, or similar) is a plus.
• Experience with personal lines rating systems and claims processing.
• Knowledge of industry trends and changes in personal insurance regulations.

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