Job title: Complex Multi-line Claims Adjuster (Hybrid)
Job type: Permanent
Emp type: Full-time
Industry: Insurance
Functional Expertise: Claims Adjuster
Location: Williamsville, NY, 14221, United States of America
Job published: 09/17/2026
Job ID: 160365

Job Description

Senior Liability Claims Adjuster

Job Summary

Seeking a highly skilled and experienced Senior Liability Claims Adjuster to join a team. This role involves investigating, evaluating, negotiating, and resolving complex commercial and personal liability claims, including both litigated and non-litigated cases. The ideal candidate will possess strong technical expertise in policy coverage interpretation, liability assessment, and claims resolution strategies. This position offers a dynamic work environment with opportunities for professional growth and development.

Work Arrangement:

  • First 90 days: Onsite for training.

About Us:
We are a well-established organization with a rich history dating back to 1875. Known for our exceptional company culture and commitment to employee growth, we take pride in fostering a supportive and collaborative work environment

Compensation Package

  • Salary: Up to $105,000 annually (DOE).

Key Responsibilities

  • Investigate, evaluate, and resolve commercial and personal liability claims.
  • Analyze policy language to make well-supported coverage determinations.
  • Manage litigated claims from assignment through resolution.
  • Assess liability, damages, and overall claim exposure.
  • Establish and monitor appropriate reserves.
  • Identify and pursue risk transfer and subrogation opportunities.
  • Develop and execute effective claims-handling strategies.
  • Negotiate settlements through direct negotiations, mediation, and arbitration.
  • Collaborate with defense counsel, insureds, claimants, agents, and other stakeholders.
  • Prepare coverage denials and communicate claim decisions clearly.
  • Maintain accurate and thorough claim documentation.
  • Ensure compliance with legal and regulatory requirements.
  • Provide claims-related guidance to internal stakeholders.
  • Participate in court proceedings or litigation-related activities as needed.

Qualifications/Requirements

Required Qualifications:

  • Minimum of 7 years of claims-handling experience.
  • Expertise in handling commercial and personal liability policies.
  • Strong experience managing litigated claims.
  • Demonstrated ability to interpret policy language and evaluate coverage.
  • Proven negotiation skills, including experience with mediation and arbitration.
  • Strong analytical, organizational, and problem-solving abilities.
  • Excellent written and verbal communication skills.
  • Ability to work independently with minimal supervision.
  • High attention to detail and a results-oriented approach.

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