A well-established and growing personal auto insurance organization is seeking an experienced Casualty State Manager to provide leadership and operational oversight for casualty claims teams across multiple states. This individual will play a key role in driving claims excellence, ensuring regulatory compliance, developing leadership talent, and maintaining high standards of claim handling and customer service.

Key Responsibilities

Leadership & Team Development

• Lead and support a team of casualty claims managers across multiple jurisdictions.
• Ensure teams are appropriately staffed, trained, and equipped to meet performance expectations.
• Provide coaching, mentoring, and ongoing professional development for management staff.
• Manage performance, address underperformance, and participate in compensation and merit review recommendations.

Claims Operations & Compliance

• Ensure compliance with applicable state unfair claims practices regulations, statutes, case law, and internal claims handling procedures.
• Monitor claim workloads and demand activity to ensure timely and effective claim resolution.
• Maintain consistency in claim handling practices across all assigned territories.
• Stay current on legislative and regulatory changes impacting casualty claims operations.

Collaboration & Quality Assurance

• Partner with litigation leadership and other claims leaders to ensure consistency in claim evaluation and resolution strategies.
• Conduct regular file audits and quality reviews to identify trends and opportunities for improvement.
• Analyze operational reports and performance metrics to drive process enhancements and improve results.
• Prepare and present performance reports to senior leadership.

Qualifications

• 10+ years of casualty claims experience, including significant exposure to automobile liability claims.
• 5+ years of leadership experience managing claims professionals and/or claims leaders.
• Strong knowledge of Texas casualty claims handling practices; experience with Nevada and Georgia claims environments is highly desirable.
• Comprehensive understanding of policy interpretation, state statutes, regulatory requirements, and claims best practices.
• Demonstrated ability to lead teams, improve operational performance, and drive accountability.
• Strong analytical, organizational, and communication skills.
• Experience conducting audits, trend analysis, and implementing process improvements.
• College degree preferred.

Ideal Candidate

The successful candidate will be a process-driven claims leader with a proven track record of building high-performing teams, ensuring regulatory compliance, and delivering operational excellence in a fast-paced casualty claims environment.

About the Opportunity:
Our client, a respected Third-Party Administrator (TPA), is seeking a Workers’ Compensation Claims Supervisor to lead and develop a team of adjusters handling New York claims. This role is ideal for a hands-on leader who can drive claim performance, ensure regulatory compliance, and foster a high-performing team environment.

Compensation & Benefits:

• $95,000 - $115,000/year (based on years of experience)
• Performance-based bonus opportunities
• Comprehensive benefits package (medical, dental, vision)
• 401(k) with company match
• Flexible remote work environment

Qualifications:

• Active New York Adjuster’s License (Required)
• 5+ years of experience handling New York Workers’ Compensation claims
• 2+ years of supervisory or team lead experience preferred
• Strong knowledge of New York jurisdiction, statutes, and regulatory requirements
• Experience working within a TPA or insurance carrier environment
• Proven ability to manage and motivate a team in a high-volume environment
• Excellent leadership, organizational, and decision-making skills
• Strong communication and client-facing abilities

Key Responsibilities:

• Supervise, mentor, and develop a team of Workers’ Compensation Claims Adjusters handling New York claims
• Monitor claim files for quality, accuracy, and compliance with New York Workers’ Compensation laws and regulations
• Conduct regular file reviews and provide actionable feedback to improve performance
• Assist adjusters with complex, litigated, and high-exposure claims
• Ensure timely reserving, proper claim investigation, and strategic resolution of claims
• Collaborate with clients, attorneys, and internal stakeholders to ensure service expectations are met or exceeded
• Track and report on key performance metrics (closure rates, lag time, reserve accuracy, etc.)
• Support training initiatives and onboarding of new team members
• Maintain compliance with all regulatory and internal best practices

#LI-MW1

General Liability Claims Team Lead

Job Summary

Seeking a highly skilled and experienced General Liability Claims Team Lead to join a team. This is an opportunity to lead a team of adjusters handling both litigated and non-litigated bodily injury liability claims. The ideal candidate will have a strong background in general liability claims, leadership experience, and a commitment to excellence in claims management.

Compensation Package

• Salary Range: $120,000 - $145,000 per year (based on qualifications, geographic location, and other considerations).
• Competitive benefits package, 401(k), paid time off, professional development opportunities, etc.

Responsibilities

• Oversee a remote team of 5-6 adjusters managing bodily injury liability claims.
• Ensure appropriate claim handling, decision-making, and adherence to in-house processes.
• Review and edit positional correspondence and escalated claims.
• Collaborate with in-house counsel to interpret policy coverages and jurisdictional impacts.
• Conduct training for new team members and provide continuous coaching and support.
• Identify subrogation potential or fraud alerts and make appropriate referrals.
• Participate in large loss and litigated matter reviews with Claims Supervisors and at Roundtable meetings.
• Conduct employee performance reviews and manage administrative responsibilities associated with team leadership.

Qualifications/Requirements

• Education: Bachelor’s degree or higher required.
• Experience:
  • Minimum 5 years of experience handling general liability claims.
  • Minimum 3 years of experience managing litigated matters.
  • Significant supervisory experience preferred.
• Licensing: Active adjuster licenses required (FL or TX preferred).
• Skills:
  • Excellent written and verbal communication skills.
  • Strong organizational and time management abilities.
  • Proficiency in technology and computer systems.
  • Self-motivated with the ability to work independently.
• Preferred: JD (Juris Doctor) degree is a plus but not required.

#LI-BC1

Our client is seeking a highly experienced Claim Director / Attorney to join a dynamic claims team focused on Design & Miscellaneous Professional Liability matters. This is an excellent opportunity for a strategic, analytical professional to manage sophisticated, multi-party claims involving architects, engineers, surveyors, and other miscellaneous professionals.

In this role, you will oversee technically complex matters requiring expert analysis, creative problem-solving, and in-depth contractual risk transfer evaluation. You will have ownership of claims across a nationwide portfolio while partnering with a collaborative team of seasoned examiners dedicated to achieving favorable claim outcomes.

Key Responsibilities:

• Independently manage complex professional liability claims involving design and miscellaneous professional risks.
• Handle both litigated and pre-litigation matters with a focus on resolving claims fairly, efficiently, and cost-effectively.
• Analyze policy coverage issues and prepare clear, well-supported coverage letters and documentation.
• Conduct timely and thorough claim investigations, including liability and damages assessments.
• Establish and adjust reserves appropriately throughout the life of the claim.
• Identify and pursue contractual risk transfer opportunities, including indemnity and additional insured recovery avenues.
• Direct outside counsel strategy, litigation management, and case resolution.
• Attend mediations, settlement conferences, and other proceedings as needed.
• Collaborate with underwriting, management, and internal stakeholders on claim strategy and exposure analysis.

Qualifications:

Experience/Education

• Juris Doctor (JD)
• 10+ years of claims handling and/or comparable legal experience
• Strong background in Design & Miscellaneous Professional Liability claims required

Skills & Competencies

• Significant experience handling claims under professional liability policies
• Strong knowledge of relevant case law, statutes, litigation procedures, and claim valuation
• Demonstrated success in complex investigations, coverage analysis, attorney management, and claim resolution
• Experience evaluating contractual indemnity and risk transfer opportunities
• Excellent written and verbal communication skills
• Ability to effectively interact with insureds, claimants, brokers, underwriters, counsel, and senior leadership
• Highly organized, strategic thinker with sound judgment and strong negotiation skills

Compensation: $140,000 – $200,000 base salary + bonus

Location: Chicago, IL or New York, NY (Hybrid schedule: 2–3 days onsite)

#LI-ET1