Claim Director/Team Lead - Commercial Auto/Trucking Major Case Unit

Job Summary

Seeking a highly skilled and experienced Claim Director/Team Lead to oversee and manage a Commercial Auto/Trucking Major Case Unit. This role involves leading a team of claim professionals, handling high-exposure and complex bodily injury claims, and collaborating with various stakeholders to ensure effective claim resolution. The position is based in a hybrid work environment, requiring three days per week onsite at one of the office locations.

Compensation Package

• Base Salary Range: $135,000 - $190,000 per year
• Bonus Opportunity: Up to 25% annual bonus

Responsibilities

• Lead and develop a team of Technical Claim Managers and Directors to ensure high performance.
• Oversee the handling of high-exposure, complex bodily injury claims across the United States and Canada, with claim values ranging from $1M to $10M.
• Investigate and analyze complex coverage issues, draft coverage letters, and implement claim resolution strategies.
• Manage litigation, including selecting and directing defense counsel, and independently handle mediations and trials for complex claims.
• Collaborate with Underwriting to address developments impacting product lines.
• Present cases to senior leadership, including Vice Presidents and Executive Vice Presidents, articulating strategies and recommendations effectively.
• Handle special projects and additional duties as assigned.

Qualifications/Requirements

• Bachelor’s degree in business administration, insurance, or a related field, with 8+ years of relevant legal or insurance experience in commercial transportation claims.
• Alternatively, a Juris Doctorate with 5+ years of transportation/insurance defense litigation experience will be considered.
• Proven claim handling and leadership experience in trucking, bus, and/or commercial auto claims or litigation is preferred.
• Strong ability to manage and develop a team of skilled claim professionals.
• Expertise in proactive claim handling, including investigation, attorney management, and resolution.
• Superior written and oral communication skills to effectively interact with insureds, underwriters, claimants, and other professionals.
• Highly organized with the ability to prioritize and manage deadlines effectively.

#LI-BC1

CGL Claims Manager

Job Summary

Seeking a highly skilled and experienced CGL Claims Manager to join a team. The CGL Claims Manager will oversee the entire claims process, ensuring compliance with best practices, managing financial performance, and leading a team of professionals. This position requires a strong background in commercial general liability claims handling, technical expertise, and leadership capabilities.

Compensation Package

• Salary Range: $125,000 - $145,000 annually
• Comprehensive benefits package, including:
  • Paid Parental Leave (Childbirth Recovery Leave and Primary Caregiver Leave)
  • Medical, Dental, and Vision coverage options
  • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
  • 401(k) program, profit sharing, and stock purchase plan

Responsibilities

• Manage the full employment cycle for direct reports, including recruiting, onboarding, training, mentoring, performance management, and terminations.
• Conduct regular file reviews and audits to ensure compliance with best practices.
• Control departmental expenses within established guidelines.
• Strategize and provide guidance to technical staff to achieve consistent, positive financial results.
• Utilize technology and data to monitor financial and performance trends.
• Lead various projects to achieve departmental goals, such as cost management, quality assurance, and training initiatives.
• Participate in the interviewing process for potential new hires.
• Handle complex claims involving sensitive or confidential information as needed.
• Review and approve coverage letters, regulatory responses, and Large Loss Reports.
• Perform other duties as assigned.

Qualifications/Requirements

• Minimum of 12 years of insurance experience, with significant expertise in commercial general liability claims handling.
• Intermediate proficiency in Microsoft Office.
• Experience with Guidewire ClaimsCenter is a plus.
• Bachelor’s degree (B.A.) from a four-year college or university, or equivalent combination of education and experience.
• CPCU, AIC, or other insurance-related certifications are preferred.

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Manager, Commercial Casualty Claims

Job Summary

Seeking a highly skilled and experienced Manager, Commercial Casualty Claims to join a dynamic Commercial Claims department. This is a full-time, exempt, hybrid position. The ideal candidate will bring a strong background in commercial claims management, leadership, and process improvement to ensure quality outcomes and operational efficiency. This role offers an exciting opportunity to contribute to a growing organization with a strong commitment to employee development, work-life balance, and customer service excellence.

Compensation Package

• Salary Range: $100,000 - $130,000 (based on experience and education).
• Benefits:
  • Medical, Dental, and Vision insurance.
  • Company-paid life insurance.
  • 401(k) plan with a generous 6% employer match.
  • Employee Assistance Program (EAP).

Responsibilities

As the Manager of Commercial Casualty Claims, you will:

• Maintain a quality assurance program for all casualty claims, ensuring quality outcomes through collaboration and analysis.
• Provide technical guidance on complex and high-exposure claims.
• Oversee litigation strategy and settlement negotiations for casualty claims.
• Develop and refine claims handling processes to ensure regulatory compliance and operational efficiency.
• Review claims data and report business outcomes to claims leadership.
• Drive continuous improvement by identifying opportunities for enhancements in workflow, processes, and practices.
• Assist and observe on field inspections.
• Manage the development and daily operations of a team of adjusters and supervisors.
• Collaborate with senior leadership to align casualty claims strategy with company growth objectives.
• Track key performance indicators (KPIs), conduct file audits, and improve claims outcomes.
• Promote excellent customer service and participate in public relations functions.
• Hire, train, and motivate claims professionals.

Qualifications/Requirements

The ideal candidate will possess the following qualifications:

• Bachelor's degree in business or a related field.
• A minimum of seven years of experience in commercial claims, with at least two years in a leadership or supervisory role (or an equivalent combination of education and experience).
• Advanced knowledge of General Liability and Auto coverage, liability and injury claims, including litigation management.
• Strong background in process improvement and data analysis.
• Proven ability to lead teams, manage performance, and drive results.
• Exceptional customer service, communication, presentation, and training skills.
• Familiarity with core systems, including data management.

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Assistant Vice President, Commercial Casualty Claims 

Job Summary

Seeking a dynamic and experienced Assistant Vice President (AVP) of Commercial Casualty Claims to lead and oversee the strategic and operational management of general liability claims, including complex bodily injury, property damage, premises liability, and litigation matters. This leadership role is ideal for someone with deep technical knowledge, a strong leadership background, and a track record of driving results in a claims environment.

Salary

• $165,000 to $185,000+/year total compensation (based on experience)
• Comprehensive benefits package

Job Description

• Provide executive-level oversight of general liability claims operations, ensuring timely, accurate, and cost-effective resolution of claims
• Lead, mentor, and develop a high-performing team of examiners, supervisors, and managers
• Implement and monitor best practices for claims handling, litigation management, and customer service
• Develop and manage key performance indicators (KPIs) to ensure departmental goals are met or exceeded
• Oversee complex and high-exposure claims, including large loss reviews and settlement strategies
• Collaborate with underwriting, actuarial, legal, and senior leadership to align claims strategy with corporate objectives
• Ensure compliance with state and federal regulatory requirements
• Participate in audits, reporting, and continuous improvement initiatives

Requirements

• 10+ years of general liability claims experience, with at least 3–5 years in a leadership or executive role
• Proven expertise in handling high-severity general liability claims, including premises liability, bodily injury, and litigated matters
• Experience managing multi-jurisdictional claims and working with TPAs or internal claim teams
• Strong leadership, analytical, and decision-making skills
• Excellent communication and presentation abilities
• Juris Doctor (JD) required

#LI-MW1

Our client, is a dynamic and customer-focused insurance carrier, committed to providing exceptional service to policyholders. They are currently seeking a highly skilled and motivated Litigation Paralegal to join their claims team. 

As a Litigation Paralegal, you will play a critical role in ensuring policyholders receive prompt and fair resolution of their claims. You will be responsible for investigating, evaluating, and negotiating homeowner and/or commercial liability claims, providing a high level of customer service throughout the process.

Responsibilities:

• Initiate prompt contact of all insureds/claimants/witnesses on all new claim assignments to conduct thorough coverage and liability/injury investigations. These investigations might require the representatives take in depth recorded statements to investigate coverage and liability/injury claims.
• Ability to read medical records and properly evaluate values in multiple jurisdictions to ensure proper reserve practices.
• Ability to recognize potential subrogation opportunities.
• Review insurance policies to determine coverage and assess the applicability of policy terms and conditions to the claims being investigated.
• Provide clear and accurate coverage opinions to internal stakeholders and insured parties.
• Engage in negotiation with claimants, legal representatives, and other involved parties to reach fair and timely settlements of both 1^st and 3^rd party claims. 
• Maintain detailed and organized claim files, documenting all relevant information, communications, and decisions.
• Ensure compliance with industry standards and best practices in claims handling.
• Demonstrate a commitment to delivering exceptional customer service by responding to inquiries, addressing concerns, and keeping all parties informed throughout the claims process.
• Ability to handle multiple responsibilities and be adept at conflict resolution while working in a team environment.  Work well under pressure.
• Able to think strategically, solve problems, set priorities, make the necessary decisions to resolve complex/regular issues/claims

Requirements:

• Bachelor's degree from an accredited four year college or university.
• Must have experience handling Litigated files.
• Capable of working independently without close supervision and ability to effectively manage workload while maintaining diary and focus on claim quality
• Minimum of 5 years of experience in liability claims adjusting.
• Strong knowledge of insurance policies, coverage issues, and relevant legal principles.
• Excellent negotiation and communication skills.
• Proficient in claims management software and Microsoft Office Suite.
• Ability to handle complex and high-exposure claims with a focus on resolution and customer satisfaction.
• Licenses: not required but would be a great bonus (MA, NY, CT, NH, PA, NJ)
• Must have: Homeowners Insurance experience (preferably with a carrier)

Salary/Benefits:

• $85K to $110K (we can be flexible)
• Hybrid (4 days in-office/week) (they can choose which remote day they want)
• 401k matching employer contributions
• Competitive Medical, Dental, and Vision Benefits 

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