Our client is seeking an experienced Technical Claim Manager focused on Miscellaneous Professional Liability/Errors & Omissions (E&O) matters to join their growing team. 

Key Responsibilities:

• Proactively handle professional liability claims primarily involving miscellaneous professional liability litigation, including Errors and Omissions/E&O and Architects & Engineers/A&E to achieve optimum payout results by resolving claims fairly, expeditiously, and economically.
• Assess and analyze coverage issues on claims, and issue appropriate coverage letters and documentation.
• Complete timely investigation of claims and post appropriate reserves.
• Pursue risk transfer opportunities, including dealing with contractual indemnity and additional insured issues.
• Resolve claims in timely manner to an effective outcome.
• Travel to and attend mediations, settlement conferences, and/or trials as warranted. 

Experience/Education:

• Juris Doctor (JD)
• 5+ years of experience in a similar position directly handling claims or as an attorney with experience in litigation
• Strong background in Miscellaneous Professional Liability/Errors & Omissions (E&O) claims required

Skills & Competencies:

• Meaningful experience handling professional liability claims with significant exposure under professional liability policies. Ideal candidate will have superior working knowledge of case law, statutes, and procedures impacting the handling and value of claims
• Proactive investigation, risk transfer, claim handling, attorney management, and claims resolution are essential.
• Superior writing and communication skills to work effectively with insureds, claimants, underwriters, and upper management

Compensation: $100,000 – $150,000 base salary + bonus

Location: Chicago, IL, New York, NY, Dallas, TX, Atlanta, GA, Tempe, AZ (Hybrid schedule: 2–3 days onsite)

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Claims Manager

Job Summary

An established insurance agency is seeking a Claims Manager to support personal lines operations and report to senior leadership. This role is responsible for overseeing the claims process from initial reporting through resolution, while also contributing to loss control and risk management initiatives. The position combines client advocacy, technical claims expertise, and collaboration with internal teams to ensure efficient claim outcomes and strong client relationships.

Responsibilities

• Guide clients through the claims process with professionalism, responsiveness, and technical expertise
• Advocate on behalf of clients regarding coverage determinations, reservation of rights, and complex claim settlements
• Build and maintain strong relationships with clients and insurance carriers to support retention and satisfaction
• Collaborate with internal stakeholders to develop and implement risk management strategies
• Maintain accurate and detailed client records within agency management software or claims systems
• Monitor legal, regulatory, and market developments impacting claims and risk exposure
• Provide insights on coverage enhancements based on claim trends and outcomes
• Conduct loss analysis and risk assessments to support client advisory efforts
• Assist with carrier communications related to claims and renewals

Qualifications/Requirements

• Holds an active P&C (Property and Casualty) insurance license
• Preferred professional designations such as CIC, AIC, or CRM
• Demonstrated experience in claims handling or claims leadership within the insurance industry
• Strong knowledge of Property and Casualty coverage lines
• Excellent communication and negotiation skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong organizational skills and attention to detail
• Self-motivated with effective problem-solving capabilities
• Ability to travel occasionally as needed

Compensation Package

• Base salary starting at $60,000+, depending on experience
• Competitive benefits package, 401(k), paid time off, professional development opportunities, etc.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

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CGL Claims Director

Job Summary

Seeking a highly skilled and experienced Claims Director to join a team. This is a pivotal leadership role responsible for providing vision, oversight, and management for assigned claims units, including property, casualty, or both. The Claims Director will play a key role in implementing and monitoring severity, complexity management, and quality assurance standards while supporting enterprise-wide business objectives. This position offers an excellent opportunity to advance your career in claims management and contribute to the success of a growing organization.

Compensation Package

• Salary: Up to $175,000 annually
• Bonus: Target of 10% (not guaranteed)
• Profit Sharing: 5-12% in lieu of 401(k) match
• Benefits:
  • Paid Parental Leave (up to 12 weeks)
  • Comprehensive Medical, Dental, and Vision coverage
  • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
  • 401(k) program, profit sharing, stock purchase plan, life insurance, and travel accident insurance
  • One paid day off annually for volunteering at a local charity
  • Tuition Assistance and Industry-Related Education and Exam programs
  • Discounts on cell phone services with Verizon and AT&T
  • Access to exclusive travel and entertainment discounts through the Plum Benefits program
  • Flexible work arrangements
  • Free access to an onsite, newly renovated fitness center with optional yoga and other classes for a nominal fee

Responsibilities

• Provide strategic direction and leadership for assigned claims units, including severity and litigation management.
• Develop, plan, and implement strategic and tactical initiatives to achieve business objectives and performance metrics.
• Oversee high-severity and complex claims, participating in handling, reserving, and resolution discussions.
• Collaborate with senior claims management to develop defensive strategies for severe or complex claims.
• Manage and evaluate the company’s most severe and complex claims, including coverage, liability, and damages analysis.
• Make settlement decisions for cases exceeding Claims Manager authority levels, within delegated limits.
• Direct defense counsel activities to expedite claim settlements.
• Monitor and analyze organizational performance, develop key performance metrics, and implement quality assurance through audits.
• Drive team performance, holding members accountable for meeting objectives and metrics.
• Attract, coach, and develop talent, providing constructive feedback and fostering professional growth.
• Ensure compliance with state statutes and regulatory/legal requirements in claims handling practices.
• Collaborate with cross-functional leaders to drive continuous improvement and contribute to business unit goals.

Qualifications/Requirements

• Bachelor’s degree in Business, Insurance, or a related field.
• Minimum of 7 years of progressively responsible experience in claims and commercial property and/or casualty insurance, with expertise in managing complex claims and litigation.
• Proven leadership experience with a demonstrated ability to develop and retain talent.
• Advanced knowledge of claims operating practices, litigation laws, and regulations.
• Strong organizational, project management, and team leadership skills.
• Visionary thinker with the ability to plan over multi-year time spans.
• Effective communication and interpersonal skills, with the ability to work at all organizational levels.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Ability to travel infrequently as needed and work outside normal hours to fulfill responsibilities.

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CGL Claims Manager

Job Summary

Seeking a highly skilled and experienced CGL Claims Manager to join a team. The CGL Claims Manager will oversee the entire claims process, ensuring compliance with best practices, managing financial performance, and leading a team of professionals. This position requires a strong background in commercial general liability claims handling, technical expertise, and leadership capabilities.

Compensation Package

• Salary Range: $125,000 - $145,000 annually
• Comprehensive benefits package, including:
  • Paid Parental Leave (Childbirth Recovery Leave and Primary Caregiver Leave)
  • Medical, Dental, and Vision coverage options
  • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
  • 401(k) program, profit sharing, and stock purchase plan

Responsibilities

• Manage the full employment cycle for direct reports, including recruiting, onboarding, training, mentoring, performance management, and terminations.
• Conduct regular file reviews and audits to ensure compliance with best practices.
• Control departmental expenses within established guidelines.
• Strategize and provide guidance to technical staff to achieve consistent, positive financial results.
• Utilize technology and data to monitor financial and performance trends.
• Lead various projects to achieve departmental goals, such as cost management, quality assurance, and training initiatives.
• Participate in the interviewing process for potential new hires.
• Handle complex claims involving sensitive or confidential information as needed.
• Review and approve coverage letters, regulatory responses, and Large Loss Reports.
• Perform other duties as assigned.

Qualifications/Requirements

• Minimum of 12 years of insurance experience, with significant expertise in commercial general liability claims handling.
• Intermediate proficiency in Microsoft Office.
• Experience with Guidewire ClaimsCenter is a plus.
• Bachelor’s degree (B.A.) from a four-year college or university, or equivalent combination of education and experience.
• CPCU, AIC, or other insurance-related certifications are preferred.

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