Claims Manager

Job Summary

An established insurance agency is seeking a Claims Manager to support personal lines operations and report to senior leadership. This role is responsible for overseeing the claims process from initial reporting through resolution, while also contributing to loss control and risk management initiatives. The position combines client advocacy, technical claims expertise, and collaboration with internal teams to ensure efficient claim outcomes and strong client relationships.

Responsibilities

• Guide clients through the claims process with professionalism, responsiveness, and technical expertise
• Advocate on behalf of clients regarding coverage determinations, reservation of rights, and complex claim settlements
• Build and maintain strong relationships with clients and insurance carriers to support retention and satisfaction
• Collaborate with internal stakeholders to develop and implement risk management strategies
• Maintain accurate and detailed client records within agency management software or claims systems
• Monitor legal, regulatory, and market developments impacting claims and risk exposure
• Provide insights on coverage enhancements based on claim trends and outcomes
• Conduct loss analysis and risk assessments to support client advisory efforts
• Assist with carrier communications related to claims and renewals

Qualifications/Requirements

• Holds an active P&C (Property and Casualty) insurance license
• Preferred professional designations such as CIC, AIC, or CRM
• Demonstrated experience in claims handling or claims leadership within the insurance industry
• Strong knowledge of Property and Casualty coverage lines
• Excellent communication and negotiation skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong organizational skills and attention to detail
• Self-motivated with effective problem-solving capabilities
• Ability to travel occasionally as needed

Compensation Package

• Base salary starting at $60,000+, depending on experience
• Competitive benefits package, 401(k), paid time off, professional development opportunities, etc.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

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Claims Director - Personal Umbrella (Bodily Injury Liability/Auto/Premises) Major Case Unit

Job Summary

Seeking a highly skilled and experienced Claims Director to lead a Personal Umbrella Liability claims team. This role focuses on managing a team of professionals handling complex claims, including auto, premises, and personal liability cases, with a strong emphasis on litigation and coverage analysis. This is a leadership position with no individual caseload, offering significant exposure to senior leadership and opportunities for career advancement.

Compensation Package

• Base Salary: $170,000 - $200,000/year (up to $200,000 in select locations)
• Bonus: 25% target bonus plan
• Profit Sharing: Up to 15% based on company performance
• Comprehensive Benefits Package: Medical, dental, vision, life insurance, disability benefits, and more
• Work-Life Balance: Paid time off, holidays, volunteer time off, parental leave, and flexible work arrangements
• Professional Development: Tuition reimbursement, training opportunities, and education bonuses

Responsibilities

• Claims Oversight: Lead and manage a team handling Personal Umbrella Liability claims, ensuring adherence to best practices and optimal outcomes.
• Coverage Analysis: Conduct in-depth investigations and draft comprehensive coverage letters for complex cases.
• Litigation Management: Collaborate with primary carriers, defense counsel, and internal legal teams to develop effective litigation strategies.
• Investigation & Evaluation: Oversee timely and thorough investigations into liability and damages, ensuring early recognition of exposures.
• Strategic Leadership: Provide guidance and mentorship to team members, fostering a collaborative and high-performing environment.
• Stakeholder Collaboration: Partner with senior leadership and other internal stakeholders to drive continuous improvement and innovation in claims handling.

Qualifications/Requirements

• Education: Bachelor’s degree required.
• Experience: Minimum of 8 years of relevant legal or technical claims experience, with a focus on large exposure third-party liability claims on a primary/excess basis.
• Litigation Expertise: Strong background in litigation strategy and management of complex claims.
• Coverage Analysis: Proven experience in investigating and drafting complex coverage letters.
• Geographic Knowledge: Familiarity with policy limit demands and case law in states such as Florida, Texas, and California.
• Leadership Skills: Demonstrated ability to lead and develop a team in a fast-paced, dynamic environment.
• Analytical Skills: Strong problem-solving abilities and a strategic mindset.
• Communication: Excellent written and verbal communication skills for effective collaboration with internal and external stakeholders.

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Liability Claims Manager

Job Summary

Seeking a highly experienced and motivated Liability Claims Manager to join a team. This role involves overseeing the day-to-day operations of a claims team, managing workflow distribution, providing training and guidance, and ensuring claims are processed accurately and efficiently. The ideal candidate will have extensive experience in handling complex claims across multiple lines, including General Liability, Commercial Auto, Property Damage, Bodily Injury, and Litigation. This is a hybrid position, requiring three days per week in the office, with some flexibility for remote work.

Compensation Package

• Salary Range: $120,000 - $170,000 per year
• Benefits Include:
  • 28 days of PTO to start
  • 37.5-hour work week
  • Personal performance incentive bonus (discretionary) and annual salary reviews
  • Comprehensive health, dental, and vision insurance
  • Company-paid life insurance (2x annual earnings)
  • Education and training opportunities, including financial assistance for insurance designations
  • Daily two-hour flexible start and end time for a 7.5-hour workday
  • Employee fitness program
  • Benefits start on the 1st of the month following your start date

Responsibilities

• Oversee and manage the claims team, ensuring quality, timeliness, and compliance with company standards.
• Review and evaluate contractual documents to identify risk transfer opportunities and exposures.
• Analyze and interpret policy conditions, exclusions, and endorsements to resolve coverage and liability issues.
• Investigate claims, gather evidence, and provide proper documentation and reporting.
• Review and adjust claim reserves to reflect potential exposure accurately.
• Negotiate, settle, and resolve claims with claimants and insureds.
• Provide training and ongoing support to the claims team to ensure high performance.
• Maintain a working knowledge of regulatory and jurisdictional requirements.
• Collaborate with underwriting management to prepare and execute business plans and budgets.
• Act as a management representative to promote the company’s mission, core values, and culture.
• Perform other duties as assigned.

Qualifications/Requirements

• Minimum of 10 years of experience handling claims in the following areas:
  • General Liability, Commercial Auto, Property Damage, Bodily Injury, Construction Defect, Oil & Gas, and other general casualty claims.
  • Complex coverage analysis and claims administration across multiple jurisdictions.
• At least 5 years of experience managing a claims team.
• Strong understanding of contractual indemnity and additional insured issues.
• Adjuster license required.
• Professional designations such as CPCU or AIC are highly desirable.
• Exceptional verbal and written communication skills.
• Proven ability to stay organized, meet deadlines, and manage multiple priorities.
• Proficiency in claims-related software and technology.
• Must be legally authorized to work in the United States.
• Willingness to travel, including overnight trips, as required.

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Workers' Compensation Claims Manager

Job Summary

Seeking a highly experienced Workers' Compensation Claims Manager to join a team. This role involves managing the full lifecycle of Workers' Compensation claims, ensuring compliance with regulatory requirements, and delivering exceptional service to internal and external stakeholders. The position offers the flexibility of a hybrid work schedule (3 days in-office) or fully remote work. This is an excellent opportunity for a seasoned professional to lead a team and contribute to the growth of a well-established organization.

Compensation Package

• Salary Range: $120,000 - $170,000 per year
• Paid Time Off: 28 days of PTO to start
• Work Hours: 37.5-hour workweek with a daily two-hour flexible start and end time
• Health Benefits: Comprehensive health, dental, and vision insurance
• Life Insurance: Company-paid life insurance (2x annual earnings)
• Additional Perks:
  • Yearly performance reviews for salary increases
  • Discretionary performance incentive bonus
  • Education and training opportunities with financial assistance for insurance designations
  • Employee fitness program
  • Benefits start on the 1st of the month following your start date

Responsibilities

• Manage Workers' Compensation claims from inception to resolution, including coverage and compensability determinations, investigation, reserving, evaluation, and settlement.
• Review and evaluate claim reserves to ensure accurate reflection of potential exposure.
• Conduct thorough investigations, including obtaining statements, records, and other evidentiary materials.
• Provide clear and comprehensive documentation and reporting of claims handling activities.
• Maintain up-to-date knowledge of regulatory and jurisdictional requirements.
• Oversee and provide direction to defense counsel, independent adjusters, and other third-party vendors.
• Lead and mentor a team of claims professionals, fostering a collaborative and high-performing work environment.
• Ensure compliance with company standards and regulatory guidelines.
• Perform other duties as assigned.

Qualifications/Requirements

• Experience:
  • Minimum of 10 years handling Workers' Compensation Lost Time/Indemnity claims, including Med-Pay and subrogation.
  • At least 5 years of experience leading a team in Workers' Compensation claims.
• Industry Knowledge:
  • Experience in construction, forestry, logging, or oil and gas industries is a plus.
  • Strong understanding of coverage, reserving principles, investigation, and negotiation techniques.
• Licensing:
  • Must be licensed or hold a Self-Insurance Plan (SIP) certification in California.
  • Ability to handle claims in West Coast states (CA, OR, WA, AZ, ID, NV).
  • Ability to obtain and maintain state adjusting licenses as needed.
• Skills:
  • Excellent judgment, negotiation, and decision-making abilities.
  • Strong organizational skills with the ability to manage multiple tasks simultaneously.
  • Exceptional communication skills to interact effectively with clients, claimants, legal counsel, and other stakeholders.
• Other Requirements:
  • Service-oriented mindset with a commitment to providing prompt and effective claims resolution.
  • Willingness to travel, including potential overnight stays.

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Director of Property Claims

Job Summary

Seeking a strategic and dynamic Director of Property Claims with strong leadership abilities and a proven track record of success in claims management. The Director will oversee and manage all aspects of property claims operations, ensuring fair, efficient, and timely claim resolution. This role will focus on driving organizational goals while continuously improving performance, processes, and collaboration. This position offers the opportunity to lead a talented team in a fast-paced environment. The ideal candidate will bring deep expertise in property claims, innovative problem-solving, and strong communication skills.

Responsibilities

• Provide vision and leadership for property claims operations, driving best practices and aligning strategies with overall company goals.
• Manage, mentor, and develop a high-performing team of claims professionals to foster accountability and continuous improvement.
• Oversee the investigation, evaluation, and resolution of complex property claims, ensuring compliance with company policies, legal standards, and customer expectations.
• Collaborate with cross-functional teams, such as underwriting, legal, and risk management, to mitigate risks and improve overall performance.
• Monitor key performance metrics (KPIs) to enhance claims handling processes and customer satisfaction.
• Evaluate new technologies and processes, leveraging innovation to increase operational efficiency and improve outcomes.
• Act as the primary liaison in overseeing escalated claims, ensuring effective resolution and stakeholder communication.
• Develop and maintain relationships with external vendors, adjusters, and other partners for effective claims handling.
• Provide regular reports to senior leadership, detailing trends, progress toward objectives, and areas for improvement.
• Stay abreast of industry trends, laws, and regulations to ensure the company remains at the forefront of claims management excellence.

Qualifications/Requirements

• Bachelor’s degree in Business Administration, Risk Management, Insurance, or related field; advanced degree or CPCU designation is a plus.
• Minimum of 10 years of experience in claims management, with at least 5 years in a leadership role within property claims.
• Comprehensive knowledge of property insurance policies, claims processes, and applicable regulatory standards.
• Exceptional leadership skills, with the ability to mentor and engage a team.
• Strong analytical and problem-solving capabilities, with a strategic mindset and attention to detail.
• Proven ability to manage multiple projects and priorities in a fast-paced environment.
• Excellent interpersonal, negotiation, and communication skills, with a customer-centric approach.
• Proficiency in claims management systems and other relevant technologies.

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Our client is seeking an experienced Technical Claim Manager focused on Miscellaneous Professional Liability/Errors & Omissions (E&O) matters to join their growing team. 

Key Responsibilities:

• Proactively handle professional liability claims primarily involving miscellaneous professional liability litigation, including Errors and Omissions/E&O and Architects & Engineers/A&E to achieve optimum payout results by resolving claims fairly, expeditiously, and economically.
• Assess and analyze coverage issues on claims, and issue appropriate coverage letters and documentation.
• Complete timely investigation of claims and post appropriate reserves.
• Pursue risk transfer opportunities, including dealing with contractual indemnity and additional insured issues.
• Resolve claims in timely manner to an effective outcome.
• Travel to and attend mediations, settlement conferences, and/or trials as warranted. 

Experience/Education:

• Juris Doctor (JD)
• 5+ years of experience in a similar position directly handling claims or as an attorney with experience in litigation
• Strong background in Miscellaneous Professional Liability/Errors & Omissions (E&O) claims required

Skills & Competencies:

• Meaningful experience handling professional liability claims with significant exposure under professional liability policies. Ideal candidate will have superior working knowledge of case law, statutes, and procedures impacting the handling and value of claims
• Proactive investigation, risk transfer, claim handling, attorney management, and claims resolution are essential.
• Superior writing and communication skills to work effectively with insureds, claimants, underwriters, and upper management

Compensation: $100,000 – $150,000 base salary + bonus

Location: Chicago, IL, New York, NY, Dallas, TX, Atlanta, GA, Tempe, AZ (Hybrid schedule: 2–3 days onsite)

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