No job description added

CGL Claims Director

Job Summary

Seeking a highly skilled and experienced Claims Director to join a team. This is a pivotal leadership role responsible for providing vision, oversight, and management for assigned claims units, including property, casualty, or both. The Claims Director will play a key role in implementing and monitoring severity, complexity management, and quality assurance standards while supporting enterprise-wide business objectives. This position offers an excellent opportunity to advance your career in claims management and contribute to the success of a growing organization.

Compensation Package

• Salary: Up to $175,000 annually
• Bonus: Target of 10% (not guaranteed)
• Profit Sharing: 5-12% in lieu of 401(k) match
• Benefits:
  • Paid Parental Leave (up to 12 weeks)
  • Comprehensive Medical, Dental, and Vision coverage
  • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
  • 401(k) program, profit sharing, stock purchase plan, life insurance, and travel accident insurance
  • One paid day off annually for volunteering at a local charity
  • Tuition Assistance and Industry-Related Education and Exam programs
  • Discounts on cell phone services with Verizon and AT&T
  • Access to exclusive travel and entertainment discounts through the Plum Benefits program
  • Flexible work arrangements
  • Free access to an onsite, newly renovated fitness center with optional yoga and other classes for a nominal fee

Responsibilities

• Provide strategic direction and leadership for assigned claims units, including severity and litigation management.
• Develop, plan, and implement strategic and tactical initiatives to achieve business objectives and performance metrics.
• Oversee high-severity and complex claims, participating in handling, reserving, and resolution discussions.
• Collaborate with senior claims management to develop defensive strategies for severe or complex claims.
• Manage and evaluate the company’s most severe and complex claims, including coverage, liability, and damages analysis.
• Make settlement decisions for cases exceeding Claims Manager authority levels, within delegated limits.
• Direct defense counsel activities to expedite claim settlements.
• Monitor and analyze organizational performance, develop key performance metrics, and implement quality assurance through audits.
• Drive team performance, holding members accountable for meeting objectives and metrics.
• Attract, coach, and develop talent, providing constructive feedback and fostering professional growth.
• Ensure compliance with state statutes and regulatory/legal requirements in claims handling practices.
• Collaborate with cross-functional leaders to drive continuous improvement and contribute to business unit goals.

Qualifications/Requirements

• Bachelor’s degree in Business, Insurance, or a related field.
• Minimum of 7 years of progressively responsible experience in claims and commercial property and/or casualty insurance, with expertise in managing complex claims and litigation.
• Proven leadership experience with a demonstrated ability to develop and retain talent.
• Advanced knowledge of claims operating practices, litigation laws, and regulations.
• Strong organizational, project management, and team leadership skills.
• Visionary thinker with the ability to plan over multi-year time spans.
• Effective communication and interpersonal skills, with the ability to work at all organizational levels.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Ability to travel infrequently as needed and work outside normal hours to fulfill responsibilities.

#LI-RG1

Claim Director/Team Lead - Commercial Auto/Trucking Major Case Unit

Job Summary

Seeking a highly skilled and experienced Claim Director/Team Lead to oversee and manage a Commercial Auto/Trucking Major Case Unit. This role involves leading a team of claim professionals, handling high-exposure and complex bodily injury claims, and collaborating with various stakeholders to ensure effective claim resolution. The position is based in a hybrid work environment, requiring three days per week onsite at one of the office locations.

Compensation Package

• Base Salary Range: $135,000 - $190,000 per year
• Bonus Opportunity: Up to 25% annual bonus

Responsibilities

• Lead and develop a team of Technical Claim Managers and Directors to ensure high performance.
• Oversee the handling of high-exposure, complex bodily injury claims across the United States and Canada, with claim values ranging from $1M to $10M.
• Investigate and analyze complex coverage issues, draft coverage letters, and implement claim resolution strategies.
• Manage litigation, including selecting and directing defense counsel, and independently handle mediations and trials for complex claims.
• Collaborate with Underwriting to address developments impacting product lines.
• Present cases to senior leadership, including Vice Presidents and Executive Vice Presidents, articulating strategies and recommendations effectively.
• Handle special projects and additional duties as assigned.

Qualifications/Requirements

• Bachelor’s degree in business administration, insurance, or a related field, with 8+ years of relevant legal or insurance experience in commercial transportation claims.
• Alternatively, a Juris Doctorate with 5+ years of transportation/insurance defense litigation experience will be considered.
• Proven claim handling and leadership experience in trucking, bus, and/or commercial auto claims or litigation is preferred.
• Strong ability to manage and develop a team of skilled claim professionals.
• Expertise in proactive claim handling, including investigation, attorney management, and resolution.
• Superior written and oral communication skills to effectively interact with insureds, underwriters, claimants, and other professionals.
• Highly organized with the ability to prioritize and manage deadlines effectively.

#LI-BC1

CGL Claims Manager

Job Summary

Seeking a highly skilled and experienced CGL Claims Manager to join a team. The CGL Claims Manager will oversee the entire claims process, ensuring compliance with best practices, managing financial performance, and leading a team of professionals. This position requires a strong background in commercial general liability claims handling, technical expertise, and leadership capabilities.

Compensation Package

• Salary Range: $125,000 - $145,000 annually
• Comprehensive benefits package, including:
  • Paid Parental Leave (Childbirth Recovery Leave and Primary Caregiver Leave)
  • Medical, Dental, and Vision coverage options
  • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
  • 401(k) program, profit sharing, and stock purchase plan

Responsibilities

• Manage the full employment cycle for direct reports, including recruiting, onboarding, training, mentoring, performance management, and terminations.
• Conduct regular file reviews and audits to ensure compliance with best practices.
• Control departmental expenses within established guidelines.
• Strategize and provide guidance to technical staff to achieve consistent, positive financial results.
• Utilize technology and data to monitor financial and performance trends.
• Lead various projects to achieve departmental goals, such as cost management, quality assurance, and training initiatives.
• Participate in the interviewing process for potential new hires.
• Handle complex claims involving sensitive or confidential information as needed.
• Review and approve coverage letters, regulatory responses, and Large Loss Reports.
• Perform other duties as assigned.

Qualifications/Requirements

• Minimum of 12 years of insurance experience, with significant expertise in commercial general liability claims handling.
• Intermediate proficiency in Microsoft Office.
• Experience with Guidewire ClaimsCenter is a plus.
• Bachelor’s degree (B.A.) from a four-year college or university, or equivalent combination of education and experience.
• CPCU, AIC, or other insurance-related certifications are preferred.

#LI-RG1

Manager, Commercial Casualty Claims

Job Summary

Seeking a highly skilled and experienced Manager, Commercial Casualty Claims to join a dynamic Commercial Claims department. This is a full-time, exempt, hybrid position. The ideal candidate will bring a strong background in commercial claims management, leadership, and process improvement to ensure quality outcomes and operational efficiency. This role offers an exciting opportunity to contribute to a growing organization with a strong commitment to employee development, work-life balance, and customer service excellence.

*Remote considered if residing in Arizona*

Compensation Package

• Salary Range: $100,000 - $130,000 (based on experience and education).
• Benefits:
  • Medical, Dental, and Vision insurance.
  • Company-paid life insurance.
  • 401(k) plan with a generous 6% employer match.
  • Employee Assistance Program (EAP).

Responsibilities

As the Manager of Commercial Casualty Claims, you will:

• Maintain a quality assurance program for all casualty claims, ensuring quality outcomes through collaboration and analysis.
• Provide technical guidance on complex and high-exposure claims.
• Oversee litigation strategy and settlement negotiations for casualty claims.
• Develop and refine claims handling processes to ensure regulatory compliance and operational efficiency.
• Review claims data and report business outcomes to claims leadership.
• Drive continuous improvement by identifying opportunities for enhancements in workflow, processes, and practices.
• Assist and observe on field inspections.
• Manage the development and daily operations of a team of adjusters and supervisors.
• Collaborate with senior leadership to align casualty claims strategy with company growth objectives.
• Track key performance indicators (KPIs), conduct file audits, and improve claims outcomes.
• Promote excellent customer service and participate in public relations functions.
• Hire, train, and motivate claims professionals.

Qualifications/Requirements

The ideal candidate will possess the following qualifications:

• Bachelor's degree in business or a related field.
• A minimum of seven years of experience in commercial claims, with at least two years in a leadership or supervisory role (or an equivalent combination of education and experience).
• Advanced knowledge of General Liability and Auto coverage, liability and injury claims, including litigation management.
• Strong background in process improvement and data analysis.
• Proven ability to lead teams, manage performance, and drive results.
• Exceptional customer service, communication, presentation, and training skills.
• Familiarity with core systems, including data management.

#LI-RG1

Our client, is a dynamic and customer-focused insurance carrier, committed to providing exceptional service to policyholders. They are currently seeking a highly skilled and motivated Litigation Paralegal to join their claims team. 

As a Litigation Paralegal, you will play a critical role in ensuring policyholders receive prompt and fair resolution of their claims. You will be responsible for investigating, evaluating, and negotiating homeowner and/or commercial liability claims, providing a high level of customer service throughout the process.

Responsibilities:

• Initiate prompt contact of all insureds/claimants/witnesses on all new claim assignments to conduct thorough coverage and liability/injury investigations. These investigations might require the representatives take in depth recorded statements to investigate coverage and liability/injury claims.
• Ability to read medical records and properly evaluate values in multiple jurisdictions to ensure proper reserve practices.
• Ability to recognize potential subrogation opportunities.
• Review insurance policies to determine coverage and assess the applicability of policy terms and conditions to the claims being investigated.
• Provide clear and accurate coverage opinions to internal stakeholders and insured parties.
• Engage in negotiation with claimants, legal representatives, and other involved parties to reach fair and timely settlements of both 1^st and 3^rd party claims. 
• Maintain detailed and organized claim files, documenting all relevant information, communications, and decisions.
• Ensure compliance with industry standards and best practices in claims handling.
• Demonstrate a commitment to delivering exceptional customer service by responding to inquiries, addressing concerns, and keeping all parties informed throughout the claims process.
• Ability to handle multiple responsibilities and be adept at conflict resolution while working in a team environment.  Work well under pressure.
• Able to think strategically, solve problems, set priorities, make the necessary decisions to resolve complex/regular issues/claims

Requirements:

• Bachelor's degree from an accredited four year college or university.
• Must have experience handling Litigated files.
• Capable of working independently without close supervision and ability to effectively manage workload while maintaining diary and focus on claim quality
• Minimum of 5 years of experience in liability claims adjusting.
• Strong knowledge of insurance policies, coverage issues, and relevant legal principles.
• Excellent negotiation and communication skills.
• Proficient in claims management software and Microsoft Office Suite.
• Ability to handle complex and high-exposure claims with a focus on resolution and customer satisfaction.
• Licenses: not required but would be a great bonus (MA, NY, CT, NH, PA, NJ)
• Must have: Homeowners Insurance experience (preferably with a carrier)

Salary/Benefits:

• $85K to $110K (we can be flexible)
• Hybrid (4 days in-office/week) (they can choose which remote day they want)
• 401k matching employer contributions
• Competitive Medical, Dental, and Vision Benefits 

#LI-JW3