Job Description

Manager, Commercial Casualty Claims

Job Summary

Seeking a highly skilled and experienced Manager, Commercial Casualty Claims to join a dynamic Commercial Claims department. This is a full-time, exempt, hybrid position. The ideal candidate will bring a strong background in commercial claims management, leadership, and process improvement to ensure quality outcomes and operational efficiency. This role offers an exciting opportunity to contribute to a growing organization with a strong commitment to employee development, work-life balance, and customer service excellence.

Compensation Package

• Salary Range: $100,000 - $130,000 (based on experience and education).
• Benefits:
  • Medical, Dental, and Vision insurance.
  • Company-paid life insurance.
  • 401(k) plan with a generous 6% employer match.
  • Employee Assistance Program (EAP).

Responsibilities

As the Manager of Commercial Casualty Claims, you will:

• Maintain a quality assurance program for all casualty claims, ensuring quality outcomes through collaboration and analysis.
• Provide technical guidance on complex and high-exposure claims.
• Oversee litigation strategy and settlement negotiations for casualty claims.
• Develop and refine claims handling processes to ensure regulatory compliance and operational efficiency.
• Review claims data and report business outcomes to claims leadership.
• Drive continuous improvement by identifying opportunities for enhancements in workflow, processes, and practices.
• Assist and observe on field inspections.
• Manage the development and daily operations of a team of adjusters and supervisors.
• Collaborate with senior leadership to align casualty claims strategy with company growth objectives.
• Track key performance indicators (KPIs), conduct file audits, and improve claims outcomes.
• Promote excellent customer service and participate in public relations functions.
• Hire, train, and motivate claims professionals.

Qualifications/Requirements

The ideal candidate will possess the following qualifications:

• Bachelor's degree in business or a related field.
• A minimum of seven years of experience in commercial claims, with at least two years in a leadership or supervisory role (or an equivalent combination of education and experience).
• Advanced knowledge of General Liability and Auto coverage, liability and injury claims, including litigation management.
• Strong background in process improvement and data analysis.
• Proven ability to lead teams, manage performance, and drive results.
• Exceptional customer service, communication, presentation, and training skills.
• Familiarity with core systems, including data management.

#LI-RG1