Commercial Lines Manager

Job Summary

Seeking a dynamic and experienced Commercial Lines Manager to lead and oversee a commercial lines department. This role is pivotal in ensuring the smooth operation of the department, managing a team of professionals, and driving strategic initiatives to enhance processes and performance. The ideal candidate will bring a wealth of industry knowledge, strong leadership skills, and a passion for fostering a collaborative and efficient work environment.

Compensation Package

• Salary Range: $100,000 - $150,000 annually (commensurate with experience)
• Benefits: Comprehensive medical, dental, and vision coverage
• 401(k): Employer-sponsored retirement plan
• Flexible Work Schedules

Responsibilities

As the Commercial Lines Manager, you will:

• Lead and manage a team of professionals within the commercial lines department.
• Oversee renewals, PTO schedules, and departmental staffing needs.
• Develop and implement strategies to improve processes and procedures.
• Ensure accountability and alignment with agency goals.
• Maintain and strengthen carrier relationships and appointments.
• Manage budgeting, forecasting, and merit raises for the department.
• Provide guidance on coverage knowledge and industry trends.
• Act as a mentor and resource for team members, fostering a positive and collaborative culture.

Qualifications/Requirements

• Property & Casualty (P&C) license required.
• Experience:
  • 10+ years in commercial insurance.
  • Proven management experience in a similar role.
• Proficiency in EPIC software is preferred.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion. 

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Key Responsibilities:

• Client Relationship Management: Act as the senior relationship manager for a portfolio of high net worth clients, delivering tailored insurance and risk management strategies that protect complex and unique personal assets.
• Strategic Program Oversight: Design, implement, and evolve sophisticated insurance programs that align with the distinct needs of affluent individuals and families.
• Leadership & Team Development: Provide vision, guidance, and day-to-day leadership. Foster a culture of excellence, collaboration, and continuous professional growth.
• Cross-Functional Collaboration: Partner with internal stakeholders, including department managers and senior leadership, to ensure alignment and a seamless client experience.
• Continuous Improvement: Monitor industry developments, market shifts, and best practices to enhance service offerings, boost retention, and maintain our competitive edge.

Qualifications:

• Bachelor's degree in Business, Finance, Risk Management, or related field
• Proven leadership experience 
• Strong knowledge of insurance products, markets, and high net worth risk management
• Demonstrated ability to inspire and lead teams while driving results
• Exceptional communication, negotiation, and interpersonal skills
• A strategic mindset with the ability to build lasting client relationships and navigate complex service needs

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Commercial Department Manager/ Team Lead

Marcellus, NY - Onsite

Salary: $110-130k

Position Summary

This is for an insurance agency. MUST have commercial insurance experience in an agency/ broker environment 

The Service Performance Manager is a key leadership role responsible for driving consistency, excellence, and efficiency in how the agency delivers its client service experience. Reporting directly to the President, this position plays a critical role in shaping service execution across departments while developing the next generation of agency leaders.

This role provides direct oversight of Team Leads and supports them in managing their departments. The focus is on building strong workflows, ensuring alignment with service standards, and coaching leaders to execute with clarity and confidence. The ideal candidate brings a strategic mindset, operational discipline, and a passion for developing people and improving the client experience.

Job Duties

• Leadership & People Development
  • Directly manage and mentor Team Leads; hold ultimate responsibility for their team’s performance and development.
  • Serve as a leadership coach for Team Leads, helping them grow in delegation, team management, and cross-functional communication.
  • Conduct regular one on one meetings with staff and Team Leads to ensure productivity, engagement, and development are on track.
  • Foster a culture of accountability, continuous learning, and professional growth throughout the service organization.
  • Support Team Leads in managing day-to-day department operations, serving as an escalation point as needed.
  • Monitor service quality and ensure consistency in client experience across all departments.
  • Proactively identify opportunities for improvement in workload distribution, responsiveness, and workflow execution.
  • Hold full management responsibilities for client service, including hiring, performance evaluations, and, when necessary, disciplinary actions or terminations.
• Workflow & Process Improvement
  • Assess and optimize department workflows and internal procedures for efficiency.
  • Continuously assess and implement new technologies or enhancements to existing systems that improve service delivery, communication, or efficiency.
  • Serve as a forward-thinking leader who keeps the agency on the forefront of tools, platforms, and innovations that can elevate the client and employee experience.
  • Collaborate with Team Leads to understand team-specific processes and implement best practices.
  • Maintain and standardize all process documentation and internal training materials, ensuring alignment with company expectations and compliance standards.
  • Translate team-generated procedures into clear, accessible documentation.
• Performance Management & Metrics
  • Define and implement service standards, KPIs, and productivity metrics to improve customer experience and department efficiency.
  • Hiring and firing
  • Review and analyze department performance and help Team Leads course-correct when needed.
  • Partner with leadership team to align service metrics with broader agency goals and strategic priorities.

Basic Qualifications

• Education:
  • Bachelor’s degree or equivalent work experience.
  • Insurance experience within commercial lines of at least $2M in premium 

• Technical Skills: Intermediate to advanced skills in navigating the Microsoft Office suite, especially Word and Excel.
• Experience:

• • 5+ years of experience in team leadership or service operations

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Job Summary
Seeking a Commercial Lines Sales Manager to lead and develop a high-performing sales team focused on commercial insurance accounts. The ideal candidate will hold a Property & Casualty (P&C) license for Texas, possess a strong understanding of small-market through large-market commercial segments, and demonstrate a proven ability to coach and grow a team. This role emphasizes team leadership, pipeline management, and accountability for both new business generation and policy retention.

Responsibilities

• Lead, mentor, and motivate a team of commercial lines account managers/producers
• Oversee distribution and management of lead sources to optimize pipeline growth
• Collaborate with team members to identify prospects, qualify opportunities, and ensure timely follow-up
• Support quoting of new and renewal business as needed
• Monitor team performance metrics (e.g., closed sales, retention rates, premium volume) and implement corrective actions when necessary
• Drive retention strategies by reviewing expiring policies, identifying renewal opportunities, and addressing coverage gaps
• Assist in recruiting, onboarding, and training new personnel to expand the team’s capacity and capabilities
• Partner with underwriting and service teams to ensure seamless handoffs and high levels of client satisfaction
• Facilitate regular sales meetings, performance reviews, and coaching sessions to reinforce best practices and accountability
• Maintain current knowledge of market conditions, carrier appetite, and competitive landscape to guide team decisions

Qualifications/Requirements

• Active Texas Property & Casualty (P&C) license required
• Minimum of 5 years of experience managing a commercial lines sales team or equivalent production leadership role
• Demonstrated expertise across commercial account sizes, with a strong track record in small-market segments and familiarity with middle and large-market commercial lines
• Experience building and sustaining a high-volume sales pipeline, assigning and tracking leads, and driving conversion rates
• Proven ability to coach, develop, and retain talent, fostering an environment of accountability and growth
• Strong communication, negotiation, and interpersonal skills, with the ability to influence both internal teams and external partners
• Self-motivated with an entrepreneurial mindset and a focus on exceeding performance targets
• Solid analytical skills to interpret sales metrics, forecast revenue, and identify areas for improvement
• Proficiency with agency management systems, CRM platforms, and Microsoft Office applications (especially Excel for reporting)
• Willingness to occasionally assist with quoting and policy servicing to support team bandwidth and maintain sales momentum

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

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Join Our Team as the leader of our Client Service team

Are you passionate about leading high-performing teams, creating outstanding client experiences, and driving operational excellence in commercial insurance? We’re looking for a dynamic and strategic Commercial Client Service Manager to join our team and lead the Commercial Client Service department. This leadership role is critical to ensuring that our clients receive proactive, responsive, and consistent service while fostering a positive, collaborative, and efficient team environment.

Why Join Us?

We’ve proudly earned recognition as a CNY Best Place to Work and an Economic Champion, and we value Integrity, Accountability, and Transparency in everything we do. You'll be joining a supportive and collaborative environment where your leadership has a meaningful impact—both for our clients and for your colleagues.

Our Commercial team operates a sophisticated service model focused on the middle market. As the leader of the Commercial Client Service team, you’ll guide and support staff who manage a smaller number of high-value client relationships—allowing for deeper service, greater attention to detail, and stronger long-term partnerships. If you’re motivated by helping others thrive, driving operational excellence, and elevating team performance, we’d love to hear from you.

Key Responsibilities

Department Leadership & Oversight

• Lead day-to-day operations of the 14 member Commercial Client Service team, ensuring workflow efficiency and service quality.
• Monitor staff performance, workload distribution, and departmental processes to meet or exceed agency benchmarks.
• Partner with internal teams, including Marketing, Sales, and Claims, to support growth strategies and client retention efforts.
• Serve as the escalation point for client or carrier concerns, ensuring timely and professional resolution.
• Oversee hiring, performance management, and team development for the Commercial Client Service staff.
• Track and maintain progress on department initiatives, strategic goals, and process improvements.

Training & Development

• Lead onboarding and continuing education for Commercial service team members.
• Foster a culture of continuous learning, mentoring team members to grow their technical expertise and client service skills.
• Coordinate regular audits and staff feedback sessions to drive continuous improvement.

Operational Management & Compliance

• Ensure compliance with agency policies, industry regulations, and carrier standards.
• Evaluate vendor relationships and identify new technologies to enhance service delivery and efficiency.
• Stay current on market trends and regulatory changes affecting the Commercial P&C space.

What We’re Looking For

Behavioral Competencies

• Leads by example with professionalism and accountability.
• Values continuous improvement and encourages team growth.
• Strong ethical standards and ability to maintain confidentiality.
• Positive, solutions-oriented mindset with excellent communication skills.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Minimum 7 years of experience in Commercial insurance, with a focus on middle market risks.
• At least 3 years in a leadership or management role.
• NYS Property & Casualty License required.
• Industry designations or advanced insurance training preferred.

Skills

• Strong relationship-building and client service orientation.
• Ability to multi-task and remain organized in a fast-paced environment.
• Proficiency in Microsoft Office (especially Word and Excel).
• Experience with Applied EPIC preferred.

What We Offer

• Competitive salary based on experience.
• Comprehensive benefits package, including health insurance, 401(k) matching, and more.
• A thriving, inclusive work environment that values your contributions and encourages professional development.

Pay Range: $110,000 – $131,000 per year

If you're ready to take the lead in delivering exceptional service and building a best-in-class Commercial insurance team, apply now to join us as our Commercial Client Service Manager!

Job Type: Full-time

Pay: $110,000.00 - $130,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to Commute:

• Marcellus, NY 13108

Work Location: In person

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Commercial Insurance Service/ Department Manager

Hybrid

Hamilton Township, NJ

$100k-$150k+

Job Summary
We are seeking a dynamic Commercial Insurance Department Manager to join our client's team and drive growth of the department. Reporting to the COO, you will be responsible for overseeing the CL Account Management Department, managing a team of 15-20 employees.  

Responsibilities
- Direct and supervise the day-to-day operations of the Commercial Lines Department
- Lead and manage a team of 15-20 employees, including training, performance evaluations, and team development
- Service a book in premium, ensuring exceptional customer service and satisfaction
- Handle new and renewal business quoting, including negotiating terms and conditions
- Develop and implement strategies to grow and retain business, meeting and exceeding revenue targets
- Foster strong relationships with key stakeholders, including carriers, clients, and underwriters
- Collaborate with senior management to develop and implement departmental goals and objectives

Qualifications/Requirements
- 10+ years of proven experience in the insurance industry with a focus on commercial lines
- Active P&C (Property & Casualty) license in good standing
- Proficiency in EPIC software and other relevant industry tools
- Strong leadership, interpersonal, and communication skills
- Proven track record of effectively managing a large book of business
- Ability to thrive in a fast-paced, deadline-driven environment
- Strategic thinking and problem-solving abilities

Compensation Package
- Excellent opportunities for professional growth and advancement.
- Competitive compensation: Between $100k-$150k (based on experience).
- Paid time off and company holidays.
- Comprehensive benefits package, including health, dental, vision, 401(k), and more.

- Epic system experienced needed
- Hybrid work schedule available after training

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#LI-hybrid

Job Summary

We are seeking a motivated Commercial Lines Team Lead to join our dynamic team. The Team Lead will be responsible for overseeing the commercial lines department and leading a team of professionals to achieve departmental goals.

Responsibilities

• Lead and mentor a team of commercial lines professionals to ensure high performance and achievement of targets.
• Develop and implement strategies to optimize the efficiency and effectiveness of the commercial lines department.
• Collaborate with other team leads and senior management to align departmental goals with organizational objectives.
• Provide guidance and support to team members, including training, coaching, and performance feedback.
• Oversee the underwriting and pricing of commercial insurance policies to ensure compliance with regulations and company policies.
• Foster a positive and inclusive work environment that promotes diversity and equality.

Qualifications/Requirements

• Proven experience in a leadership role within the insurance industry, preferably in commercial lines.
• Strong understanding of commercial insurance products, underwriting processes, and industry standards.
• Excellent communication and interpersonal skills with the ability to motivate and inspire team members.
• In-depth knowledge of insurance regulations and compliance requirements.
• Demonstrated ability to drive results through effective team management and strategic planning.
• Holds an active P&C (Property and Casualty) License.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

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Primary Office Location:

501 Fayetteville Street. Raleigh, North Carolina. 27601.

Join our team. Make a difference - for us and for your future.

Position Title: Insurance Team Lead

Business Unit: INSA

Reports to: Varies

Position Overview:

This position is primarily responsible for leading a team of Account Managers/Client Advocates/Account Executives (CL/EB/PL) including planning, coordinating and controlling activities of the service team to maintain and enhance customer relationships, meet organizational and operational objectives and ensure all processes and service levels are consistently achieved.  The incumbent ensures both new and current staff members receive the necessary job training and have the necessary tools to maximize their effectiveness, provides day to day direction and addresses questions as needed.

Primary Responsibilities:

Services and retains an assigned book of business.  Maintains assigned customer accounts and provides all services essential to high quality customer service which include collaboration with Sales and other Service/Support areas.

Oversees activities of the Service Department and assures the smooth operation of the department when responding to internal and external requests.  Monitors and reviews the consistent and timely delivery of proposals, policies, endorsements, invoices, audits, cancellations and correspondence to clients.

Assists in the determination of the appropriate level of service for each client and ensures these levels of service are delivered in a consistent manner.  Works with internal partners, operations, staff and producers to improve client satisfactions levels and service levels.

Provides assistance to the internal team and is available to answer questions on procedures or coverage when necessary.

Continually reviews policy and procedures manuals to ensure they reflect best practices in all areas.

Manages the training of the service team to ensure they have the appropriate skills and tools necessary to ensure the highest level of client service including helping to prioritize and provide direction as needed.

Conducts performance appraisals, provides on going coaching and development feedback and if needed, coordinates appropriate disciplinary measures.

Performs other related duties and projects as assigned.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.

F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines.  Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:

High School or GED

Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:

7

Commercial/Personal Lines Insurance Department Manager

Overview

An established agency is seeking a dedicated and experienced individual to join their team as Insurance Department Manager. The ideal candidate will provide leadership and direction to the commercial and personal insurance departments, ensuring efficient operations and exceptional client service.

Responsibilities

• Oversee the daily operations of the commercial and personal insurance departments
• Manage and develop a team of insurance professionals
• Build and maintain strong relationships with clients and insurance carriers
• Collaborate with other departments to ensure seamless integration of services
• Develop and implement strategies to drive departmental growth and profitability
• Monitor industry trends and regulatory changes to ensure compliance and proactive adaptation

Qualifications

• Proven experience in commercial insurance, personal insurance, and risk management
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• In-depth knowledge of commercial insurance products and industry standards
• Proficiency in insurance software and Microsoft Office Suite
• Bachelor's degree in business, finance, or a related field (or equivalent experience)
• Active P&C insurance license
• Relevant industry certifications (e.g. CIC, CRM, CPCU) are a plus

Compensation Package

• Compensation: $150,000-$175,000 

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

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