Commercial Insurance Service/ Department Manager

Hybrid

Hamilton Township, NJ

$100k-$150k+

Job Summary
We are seeking a dynamic Commercial Insurance Department Manager to join our client's team and drive growth of the department. Reporting to the COO, you will be responsible for overseeing the CL Account Management Department, managing a team of 15-20 employees.  

Responsibilities
- Direct and supervise the day-to-day operations of the Commercial Lines Department
- Lead and manage a team of 15-20 employees, including training, performance evaluations, and team development
- Service a book in premium, ensuring exceptional customer service and satisfaction
- Handle new and renewal business quoting, including negotiating terms and conditions
- Develop and implement strategies to grow and retain business, meeting and exceeding revenue targets
- Foster strong relationships with key stakeholders, including carriers, clients, and underwriters
- Collaborate with senior management to develop and implement departmental goals and objectives

Qualifications/Requirements
- 10+ years of proven experience in the insurance industry with a focus on commercial lines
- Active P&C (Property & Casualty) license in good standing
- Proficiency in EPIC software and other relevant industry tools
- Strong leadership, interpersonal, and communication skills
- Proven track record of effectively managing a large book of business
- Ability to thrive in a fast-paced, deadline-driven environment
- Strategic thinking and problem-solving abilities

Compensation Package
- Excellent opportunities for professional growth and advancement.
- Competitive compensation: Between $100k-$150k (based on experience).
- Paid time off and company holidays.
- Comprehensive benefits package, including health, dental, vision, 401(k), and more.

- Epic system experienced needed
- Hybrid work schedule available after training

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#LI-hybrid

Job Summary

We are seeking a motivated Commercial Lines Team Lead to join our dynamic team. The Team Lead will be responsible for overseeing the commercial lines department and leading a team of professionals to achieve departmental goals.

Responsibilities

• Lead and mentor a team of commercial lines professionals to ensure high performance and achievement of targets.
• Develop and implement strategies to optimize the efficiency and effectiveness of the commercial lines department.
• Collaborate with other team leads and senior management to align departmental goals with organizational objectives.
• Provide guidance and support to team members, including training, coaching, and performance feedback.
• Oversee the underwriting and pricing of commercial insurance policies to ensure compliance with regulations and company policies.
• Foster a positive and inclusive work environment that promotes diversity and equality.

Qualifications/Requirements

• Proven experience in a leadership role within the insurance industry, preferably in commercial lines.
• Strong understanding of commercial insurance products, underwriting processes, and industry standards.
• Excellent communication and interpersonal skills with the ability to motivate and inspire team members.
• In-depth knowledge of insurance regulations and compliance requirements.
• Demonstrated ability to drive results through effective team management and strategic planning.
• Holds an active P&C (Property and Casualty) License.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

#LI-TR1

Primary Office Location:

501 Fayetteville Street. Raleigh, North Carolina. 27601.

Join our team. Make a difference - for us and for your future.

Position Title: Insurance Team Lead

Business Unit: INSA

Reports to: Varies

Position Overview:

This position is primarily responsible for leading a team of Account Managers/Client Advocates/Account Executives (CL/EB/PL) including planning, coordinating and controlling activities of the service team to maintain and enhance customer relationships, meet organizational and operational objectives and ensure all processes and service levels are consistently achieved.  The incumbent ensures both new and current staff members receive the necessary job training and have the necessary tools to maximize their effectiveness, provides day to day direction and addresses questions as needed.

Primary Responsibilities:

Services and retains an assigned book of business.  Maintains assigned customer accounts and provides all services essential to high quality customer service which include collaboration with Sales and other Service/Support areas.

Oversees activities of the Service Department and assures the smooth operation of the department when responding to internal and external requests.  Monitors and reviews the consistent and timely delivery of proposals, policies, endorsements, invoices, audits, cancellations and correspondence to clients.

Assists in the determination of the appropriate level of service for each client and ensures these levels of service are delivered in a consistent manner.  Works with internal partners, operations, staff and producers to improve client satisfactions levels and service levels.

Provides assistance to the internal team and is available to answer questions on procedures or coverage when necessary.

Continually reviews policy and procedures manuals to ensure they reflect best practices in all areas.

Manages the training of the service team to ensure they have the appropriate skills and tools necessary to ensure the highest level of client service including helping to prioritize and provide direction as needed.

Conducts performance appraisals, provides on going coaching and development feedback and if needed, coordinates appropriate disciplinary measures.

Performs other related duties and projects as assigned.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.

F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines.  Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:

High School or GED

Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:

7

Commercial/Personal Lines Insurance Department Manager

Overview

An established agency is seeking a dedicated and experienced individual to join their team as Insurance Department Manager. The ideal candidate will provide leadership and direction to the commercial and personal insurance departments, ensuring efficient operations and exceptional client service.

Responsibilities

• Oversee the daily operations of the commercial and personal insurance departments
• Manage and develop a team of insurance professionals
• Build and maintain strong relationships with clients and insurance carriers
• Collaborate with other departments to ensure seamless integration of services
• Develop and implement strategies to drive departmental growth and profitability
• Monitor industry trends and regulatory changes to ensure compliance and proactive adaptation

Qualifications

• Proven experience in commercial insurance, personal insurance, and risk management
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• In-depth knowledge of commercial insurance products and industry standards
• Proficiency in insurance software and Microsoft Office Suite
• Bachelor's degree in business, finance, or a related field (or equivalent experience)
• Active P&C insurance license
• Relevant industry certifications (e.g. CIC, CRM, CPCU) are a plus

Compensation Package

• Compensation: $150,000-$175,000 

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

#LI-DL1

Personal Lines (INSURANCE) Team Lead

(FULLY REMOTE to GA P&C licensed & FL 2-20 Candidates ONLY)

Salary: $70,000 - $110,000 (Base + Incentives, based on experience)
Benefits: PTO, 401k, and additional benefits available upon request

Lead. Mentor. Elevate.

Are you a motivated leader with a passion for coaching teams, optimizing workflows, and delivering top-tier client service? This is your opportunity to make a real impact.

We are looking for a Personal Lines Team Lead to oversee and develop a team of Account Managers and Customer Service Representatives (CSRs) while managing a book of business. This role is ideal for someone who thrives on leadership, strategic problem-solving, and driving team success.

What You’ll Do

Team Leadership & Development

• Lead, mentor, and manage a team of Service Reps, Account Managers, and CSRs.

• Provide hands-on training in product knowledge, sales strategies, service excellence, and claims best practices.

• Cross-train team members to enhance teamwork, skill diversity, and operational flexibility.

• Host regular team meetings to align goals, ensure accountability, and maintain high morale.

• Serve as the primary escalation point for complex service issues and client concerns.

• Recruit, hire, onboard, and develop top talent to strengthen the team’s capabilities.

Operations & Workflow Optimization

• Oversee and delegate workflow efficiently to improve productivity and customer experience.

• Manage a substantial book of business, focusing on renewal retention and cross-selling opportunities.

• Analyze rate increases and develop strategic retention plans.

• Find market placements for non-renewals and high-risk policies.

• Assist the team with new business issuance and underwriting processes.

• Process payments, handle claims assistance, and resolve policy-related inquiries.

Client & Business Growth

• Drive client retention strategies through proactive engagement and superior service.

• Identify and capitalize on cross-sell and upsell opportunities to expand coverage for clients.

• Ensure the team adheres to best practices in client communication and policy servicing.

• Collaborate with hiring firms to recruit and onboard top-tier talent.

• Utilize Salesforce (AMS) and EZLynx (Rater) to streamline operations and reporting.

What You Bring to the Table

• Active state insurance license required (for both remote and retail positions).

• Proven leadership experience with the ability to mentor and train team members.

• Strong technical skills, with proficiency in Microsoft Office (Word, Excel, Outlook).

• Experience with Salesforce (AMS) and EZLynx (Rater) preferred.

• Excellent organizational, problem-solving, and multitasking abilities.

• Outstanding communication and interpersonal skills to engage with both clients and team members.

Why Join Us?

• Competitive salary + leadership incentives

• Paid training and professional development opportunities

• A supportive and team-oriented work environment

• A chance to lead and shape the future of a growing agency

If you're a dynamic leader ready to elevate your career, we want to hear from you!

Apply Today!

#REMOTE

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#INDTJG-ST

Commercial Lines Account Manager

Job Summary

If you are looking to advance your career with an agency that values your expertise and dedication to exceptional client service, look no further! An established agency is seeking a Commercial Lines Account Manager that will drive account retention and growth while delivering exceptional service. Key responsibilities include managing client accounts, assessing risks, and providing top-tier insurance solutions. 

Responsibilities

• Responsible for servicing a book of business from A-Z, ensuring client satisfaction and retention.

• Handle incoming service requests from clients and promptly address their inquiries or concerns.

• Manage the quoting process for new and renewal business.

• Prepare comprehensive and high-quality insurance submissions to carriers on behalf of clients or prospects.
• Review and analyze quotations received from carriers to identify the most suitable options for clients' insurance needs.
• Create professional and accurate insurance proposals for presentation to clients.
• Develop concise and informative summaries for existing clients to ensure they have a clear understanding of their insurance coverage.
• Review endorsements to verify accuracy and compliance with clients' insurance requirements.

• Coordinate and order loss runs as needed for client accounts.

• Assist clients during premium audits and handle disputes if necessary.
• Prepare and issue certificates of insurance as required by clients.
• Perform thorough contract reviews to identify insurance requirements and ensure compliance.
• Prepare timely and well-structured binders and invoices upon binding of coverage, including securing premium financing when needed.
• Verify the accuracy of newly issued policies before delivering them to clients.
• Maintain excellent communication with clients, carriers, producers, and team members in a professional and timely manner.
• Utilize the client management system to update policies, log client meetings and activities, and manage follow-ups efficiently.
• Prioritize and manage your workload efficiently.
• Stay up to date with industry trends, maintain relevant certifications, and complete assigned training.
• Stay informed about underwriting requirements and authority outlined by each carrier to provide accurate information to clients.

Qualifications/Requirements

• Demonstrates strong verbal and written communication skills, with the ability to effectively communicate with clients, insurance carriers, and team members.
• Possesses a comprehensive understanding of various insurance products and demonstrates the ability to provide expert advice to clients.
• Experienced in building and maintaining positive client relationships, ensuring exceptional customer service and satisfaction.
• Holds an active Property and Casualty (P&C) Insurance License.
• Preferred Agency Management System Experience: EPIC
• Previous commercial lines experience is required.
• 3+ years of previous commercial lines experience in an agency setting.
• Demonstrates a proven track record of consistent job tenure in previous roles.
• Previous experience handling a large book of business is preferred.
• Holds at least one professional designation or has comparable job experience.
• Above average computer skills with the capacity to master essential software programs.

Compensation Package

• Excellent opportunities for professional growth and advancement.
• Competitive compensation: Between $65K-$90K (based on experience).
• Paid time off and company holidays.
• Comprehensive benefits package, including health, dental, vision, 401(k), and more.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

#LI-TS1

Job Summary
We are seeking a dynamic Commercial Insurance Department Manager to join our team and drive growth of the department. Reporting to the Operations Lead, you will be responsible for overseeing the CL Department, managing a team of 20-30 employees, and servicing a book of approximately $1MM in revenue. The ideal candidate will possess extensive management experience and the ability to handle a large book of business.

Responsibilities
- Direct and supervise the day-to-day operations of the Commercial Lines Department
- Lead and manage a team of 20-30 employees, including training, performance evaluations, and team development
- Service a book of around $1MM in revenue, ensuring exceptional customer service and satisfaction
- Handle new and renewal business quoting, including negotiating terms and conditions
- Develop and implement strategies to grow and retain business, meeting and exceeding revenue targets
- Foster strong relationships with key stakeholders, including carriers, clients, and underwriters
- Collaborate with senior management to develop and implement departmental goals and objectives

Qualifications/Requirements
- 10+ years of proven experience in the insurance industry with a focus on commercial lines
- Active P&C (Property & Casualty) license in good standing
- Proficiency in EPIC software and other relevant industry tools
- Strong leadership, interpersonal, and communication skills
- Proven track record of effectively managing a large book of business
- Ability to thrive in a fast-paced, deadline-driven environment
- Strategic thinking and problem-solving abilities
- Bachelor's degree in Business, Finance, or related field preferred

Compensation Package
- Excellent opportunities for professional growth and advancement.
- Competitive compensation: Between $120K-$170K (based on experience).
- Paid time off and company holidays.
- Comprehensive benefits package, including health, dental, vision, 401(k), and more.
- Hybrid work schedule available

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

#LI-CD3

Commercial Lines Department Manager

Established agency seeking a detail-oriented person who demonstrates clear knowledge and understanding of commercial lines insurance coverage. Candidate will be familiar with all coverage lines with both admitted and non-admitted carriers.

The ideal candidate will have the following qualifications:

• Experience working with multiple lines of coverage.
• Ability to manage a large, established book of business. 
• Prior experience in a client-facing role, building and maintaining relationships
• Ability to handle new and renewal business, including coverage review and endorsements.  
• Ability to review insurance contracts for accuracy. 
• Complete and prepare certificates, proposals, policy summaries, and reviews.
• Ability to work independently or as part of a team to support sales and drive agency revenue.
• Responsible for retention of all accounts assigned to them.
• Apply problem-solving techniques to various issues including cancellations, claims, renewal issues, audits, receivables, carrier issues.
• Experience in brokerage setting.
• Carry an active P&C license.

#LI-IP1

Commercial Lines Underwriting Manager

Job Summary:

Discover a leadership opportunity in commercial lines underwriting, leading a team of Account Managers. This pivotal role focuses on ensuring smooth policy renewals, effective claims management, and adherence to industry standards. Utilize your expertise in risk management to guide strategic decisions and enhance client satisfaction through proactive leadership and operational oversight.

Responsibilities:

• Lead a team of Account Managers, serving as the primary resource for inquiries and escalations.
• Oversee the renewal process and ensure compliance with established policies and procedures.
• Monitor and manage client claims, ensuring they are handled promptly and effectively.
• Utilize your risk management expertise to mitigate potential issues and provide strategic guidance.
• Stay updated with industry trends and ensure forms and procedures are current and effective.
• Collaborate with insured clients experiencing claims challenges to facilitate resolutions.
• Drive implementation of new technologies and processes to enhance operational efficiency.
• Maintain oversight of policies to ensure they meet regulatory and underwriting standards.

Qualifications/Requirements:

• Demonstrates strong leadership skills with the ability to mentor and guide a team effectively.
• Previous leadership/managerial experience, adept at delegating tasks and handling escalations.
• Holds an active Property and Casualty (P&C) Insurance License.
• Preferred Agency Management System Experience: AMS360
• 10+ years of relevant insurance industry experience preferred.
• Holds at least one professional designation or has comparable job experience.
• Above average computer skills with the capacity to master essential software programs.
• Prior underwriting experience, with exposure to small- and middle-market accounts.
• Prior experience handling six-figure accounts in premium.
• Previous contractors and surplus lines experience is a plus.
• Strong analytical skills with the ability to interpret data and make informed decisions.
• Excellent communication and interpersonal skills, capable of building and maintaining client relationships.

Compensation Package:

• Excellent opportunities for professional growth and advancement.
• Competitive compensation: Between $90k-$110k (based on experience).
• Paid time off and company holidays.
• Comprehensive benefits package, including health, dental, vision, 401(k), and more.
• Hybrid work schedule available after onsite training/onboarding period.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

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