Job Description

Claims Senior Manager / Director – Trucking Claims

Job Summary

Seeking an experienced Claims Senior Manager / Director – Trucking Claims to provide strategic leadership and operational oversight for commercial trucking claims operations. This role is responsible for leading and developing Claims Managers, optimizing claims performance, ensuring regulatory compliance, and driving effective claims resolution strategies.

The ideal candidate will have extensive experience in commercial trucking claims, including interstate and multistate exposures, along with a background in Personal Auto and/or General Liability claims. This position requires strong leadership capabilities, technical claims expertise, and a proven ability to improve operational efficiency while maintaining high standards of client service.

This position offers a hybrid work arrangement.

Responsibilities

• Lead, manage, and mentor a team of Claims Managers, ensuring operational effectiveness, accountability, and professional development.

• Oversee commercial trucking claims operations, including complex and high-exposure losses involving interstate transportation, bodily injury, property damage, and liability exposures.

• Establish, monitor, and evaluate key performance indicators, claims metrics, and service standards to drive efficiency, productivity, and quality outcomes.

• Provide strategic direction on complex claims, settlement decisions, litigation management, reserve accuracy, and overall claims resolution strategies.

• Ensure claims handling practices comply with applicable state and federal regulations, insurance requirements, and industry best practices.

• Identify and implement process improvements to enhance claims workflows, reporting, operational efficiency, and service delivery.

• Collaborate with clients, carriers, brokers, legal counsel, and senior leadership to resolve complex claims issues and maintain strong business relationships.

• Coach and develop Claims Managers, promoting accountability, collaboration, and continuous improvement.

• Oversee litigation strategies, vendor relationships, and complex liability exposures while identifying opportunities to mitigate losses and control claims costs.

• Analyze claims trends, loss performance, and operational data to support strategic planning and informed business decisions.

• Develop and implement initiatives to improve claims outcomes, operational performance, and overall departmental effectiveness.

Qualifications/Requirements

• Minimum of 8 years of progressive claims experience, preferably within commercial trucking, transportation, or commercial auto claims.

• Proven leadership experience managing claims teams and developing managers or supervisors.

• Extensive knowledge of commercial trucking claims involving interstate transportation and multistate exposures.

• Experience with Personal Auto and/or General Liability claims, including liability investigations, coverage analysis, bodily injury, and property damage.

• Demonstrated experience managing complex, litigated, and high-exposure claims.

• Strong understanding of claims reserving, settlement strategies, litigation management, and claims performance metrics.

• Knowledge of state insurance regulations and federal requirements affecting interstate trucking operations.

• Proven ability to analyze claims data, identify trends, and implement operational improvements.

• Excellent leadership, communication, negotiation, analytical, and decision-making skills.

• Strong relationship-building skills with clients, carriers, legal counsel, and internal stakeholders.

• Licensing: Active Georgia Claims Adjuster License required. Additional state adjuster licenses, particularly New York and California, are highly preferred.

Compensation Package

• Base Salary: $160,000 – $175,000 annually, with flexibility up to $185,000 for highly qualified candidates.

• Health Benefits: Competitive health insurance options.

• Equity Opportunities: Potential stock options.

• Wellness Benefits: Wellness-related benefits and reimbursement opportunities.

• Additional Benefits: Competitive benefits package and additional employee perks.

• Work Arrangement: Hybrid schedule with a combination of onsite and remote work.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

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