Job Description

Claims Senior Manager / Director – Trucking Claims

Job Summary

Seeking a highly skilled and experienced Claims Senior Manager / Director to lead and oversee a team of Claims Managers responsible for trucking claims operations. This role involves providing strategic direction, operational oversight, and leadership to ensure effective claims management, regulatory compliance, and exceptional client service. The ideal candidate will have a strong background in commercial trucking claims, including interstate exposures, as well as experience in Personal Auto and/or General Liability claims.

This is a hybrid role, requiring on-site presence 3 days one week and 2 days the next.

Compensation Package

• Base Salary: $160,000 - $175,000 (up to $185,000 for exceptional candidates)
• Health Benefits: Multiple options available, including a high-deductible plan with 100% company-paid premiums for both individual and family coverage
• Stock Options: Available for future IPO or company sale
• Wellness Benefit: $75/month reimbursement for gym memberships, massages, or other fitness/wellness-related expenses
• Additional Perks: Free onsite parking

Responsibilities

• Leadership & Team Management: Directly manage and mentor four Claims Managers, ensuring team effectiveness, accountability, and professional development.
• Trucking Claims Oversight: Supervise commercial trucking claims operations, including complex and high-exposure losses involving interstate transportation, bodily injury, property damage, and liability exposures.
• Operational Performance: Establish and monitor key performance indicators, claims metrics, and service standards to drive efficiency, productivity, and quality outcomes.
• Claims Strategy: Provide strategic direction on complex claims, settlement decisions, litigation management, reserve accuracy, and overall claims resolution strategies.
• Regulatory Compliance: Ensure claims practices align with state and federal regulations, insurance requirements, and industry best practices related to commercial trucking and interstate operations.
• Process Improvement: Identify opportunities to enhance workflows, claims handling procedures, reporting, and operational processes.
• Client & Stakeholder Relationships: Collaborate with clients, carriers, brokers, legal counsel, and senior leadership to address claims issues and maintain strong business relationships.
• Manager Development: Coach and develop Claims Managers, fostering a culture of accountability, collaboration, and continuous improvement.
• Litigation & Loss Management: Oversee litigation strategies, vendor relationships, and complex liability exposures while identifying opportunities to mitigate losses and control claim costs.
• Reporting & Strategic Planning: Analyze claims trends, loss performance, and operational data to support business decisions and achieve organizational objectives.

Qualifications/Requirements

• Minimum of 8 years of progressive claims experience, preferably within commercial trucking, transportation, or commercial auto claims.
• Proven leadership experience managing claims teams and developing managers or supervisors.
• Strong expertise in trucking claims involving interstate transportation and multistate exposures.
• Background in Personal Auto and/or General Liability claims, with a solid understanding of liability investigation, coverage analysis, bodily injury, and property damage.
• Experience handling complex, litigated, and high-exposure claims.
• In-depth knowledge of claims reserving, settlement strategy, litigation management, and claims performance metrics.
• Familiarity with state insurance regulations and federal requirements affecting interstate trucking operations.
• Demonstrated ability to analyze claims data, identify trends, and implement operational improvements.
• Excellent leadership, communication, negotiation, and decision-making skills.
• Ability to build strong relationships with clients, carriers, legal counsel, and internal stakeholders.
• Required Licenses: Georgia Claims License (New York and California licenses are a significant advantage).

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