Job Description

Construction Defect Claims Specialist

Job Summary

Seeking a highly skilled Construction Defect Claims Specialist to join a dynamic and collaborative team. This role involves managing complex construction defect claims, providing expert analysis, and ensuring optimal outcomes for all stakeholders. The ideal candidate will have extensive experience in construction defect claims handling, a strong understanding of coverage issues, and the ability to work effectively in a fast-paced, remote environment.

This is a fully remote position with a competitive compensation package and exceptional benefits. If you are passionate about claims management and thrive in a collaborative, innovative environment.

Compensation Package

• Salary Range: $70,000 - $170,000/year (based on experience and role level).
• Bonus Potential:
  • Construction Defect Claims Rep: 3%
  • Sr. Construction Defect Claims Rep: 5%
  • Construction Defect Technical Claims Specialist: 8%
  • Sr. Construction Defect Technical Claims Specialist: 10%

Benefits:

• Health Insurance: $25/month for employee-only coverage.
• Dental and Vision Insurance.
• Short-Term Disability and Term Life Insurance: Provided at no cost to employees.
• Long-Term Disability and Voluntary Term Life Insurance.
• Supplemental Insurance Plans: Including Accidental, Critical Illness, Hospital Indemnity, Legal Services, and Pet Insurance.
• Flexible Spending Accounts: For medical and dependent care reimbursement.
• Health Savings Account: Funded by the company.
• Paid Time Off (PTO): Includes holiday pay and PTO cash-out options.
• Education Benefit Program: Up to the IRS maximum allowance.
• Employee Perks: Tickets at Work, referral bonus programs, and access to a robust credit union benefits program.
• Disaster Relief Fund: For employees in need.

Responsibilities

• Investigate, evaluate, and resolve complex construction defect claims, including litigated cases and large projects.
• Analyze coverage issues related to subcontractors, additional insured tenders, and state-specific processes (e.g., Florida Chapter 558).
• Interpret construction contracts and apply risk transfer strategies when appropriate.
• Manage litigation proactively, collaborating with defense counsel and insureds to achieve optimal outcomes.
• Utilize advanced resolution techniques, such as high-low agreements and proposals for settlement.
• Respond to time-limit demands, consumer complaints, and Department of Insurance complaints, including Civil Remedy Notices.
• Evaluate property damage and construction defect reports prepared by contractors, engineers, and appraisers.
• Negotiate in alternative dispute resolution forums, such as mediations, to achieve early resolutions.
• Maintain accurate reserves and prepare detailed reports on claim status, payments, and reserves.
• Provide mentorship and training to less experienced team members.
• Collaborate with other departments, such as underwriting, to improve processes and outcomes.

Qualifications/Requirements

• Education: Bachelor’s degree in a related field or equivalent experience required. Juris Doctorate is a plus.
• Experience:
  • Minimum of 3 years of construction defect claims handling experience for entry-level roles.
  • 10+ years of experience for senior-level roles, with exposure to claims exceeding $100,000.
• Licenses:
  • Must hold a valid adjuster license in the home state (Florida preferred).
  • Ability to obtain additional licenses as needed.
• Skills:
  • Strong knowledge of construction defect claims handling, insurance policies, and claims regulations across multiple states.
  • Expertise in residential and commercial building construction and repair processes.
  • Excellent negotiation, communication, and analytical skills.
  • Ability to work independently in a remote environment while maintaining high productivity.

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