Job title: Personal Lines CSR
Job type: Permanent
Emp type: Full-time
Industry: Insurance
Functional Expertise: Account Manager
Location: Lorain, OH
Job published: 10/21/2026
Job ID: 162086

Job Description

Personal Lines Service Representative with Sales Potential

Job Summary

Seeking a motivated and versatile Personal Lines Service Representative to join a growing insurance agency. This role combines personal lines account servicing with opportunities to transition into a sales-focused position. The ideal candidate will have a strong understanding of personal insurance products, excellent customer service skills, and an interest in developing their sales abilities.

This position offers a clear path for career advancement, with the potential to transition into a sales role within six months. Additional opportunities may include expanding into small business commercial accounts. This is an in-office position suited for a proactive, adaptable, and customer-focused professional.

Responsibilities

  • Provide exceptional service to personal lines clients, including quoting new business and processing renewals.

  • Utilize quoting tools and agency management software to manage client accounts efficiently.

  • Handle inbound service calls, address client inquiries, and provide timely solutions to insurance-related needs.

  • Identify opportunities to cross-sell and upsell insurance products to existing clients.

  • Develop and maintain strong relationships with clients to support retention and satisfaction.

  • Collaborate with management and team members to ensure seamless client experiences.

  • Work with insurance carriers to obtain competitive coverage options and pricing.

  • Support new business development efforts and gradually assume additional sales responsibilities.

  • Assist with small business commercial accounts as opportunities arise.

  • Stay informed about insurance products, industry trends, and carrier guidelines.

Qualifications/Requirements

  • Holds an active P&C (Property and Casualty) insurance license.

  • Previous experience in personal lines insurance preferred.

  • Familiarity with small business commercial insurance is a plus.

  • Proficiency with HawkSoft and AgencyZoom is highly desirable.

  • Strong communication, interpersonal, and relationship-building skills.

  • Ability to balance customer service responsibilities with sales opportunities.

  • Customer-focused mindset with a commitment to providing exceptional service.

  • Proactive, self-motivated, and eager to develop professionally.

  • Strong organizational skills and attention to detail.

  • Ability to collaborate effectively in a team-oriented environment.

  • Willingness to learn new technologies and adapt to evolving business needs.

Compensation Package

  • Base Salary: $40,000 – $55,000 annually, depending on experience and qualifications.

  • Commission Opportunities:

    • 20% commission on new business and renewals.

    • 50% commission on externally generated new business.

    • Renewal commissions of up to 30%.

  • Benefits: Competitive benefits package, including paid time off.

  • Earning Potential: Opportunity for significant income growth through sales performance and commission incentives.

  • Career Advancement: Opportunity to transition into a sales-focused role with additional growth potential.

  • Work Arrangement: In-office position.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

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