Job Description

Personal Lines Customer Service Representative (CSR)

Job Summary

Seeking a dedicated and professional Personal Lines Customer Service Representative (CSR) to join a team. This role is integral to providing exceptional service to the clients, primarily focusing on personal lines insurance, including auto and home coverage. As a key member of the team, you will work closely with the leadership and other team members to ensure client satisfaction and contribute to the success of the agency.

This is a full-time position with a competitive compensation package and opportunities for professional growth within a supportive and collaborative work environment.

Compensation Package

• Salary: Up to $70,000 annually.
• Benefits: Comprehensive benefits package available.
• Work Arrangement: Fully in-office position.

Responsibilities

• Provide exceptional customer service to clients by addressing inquiries, resolving issues, and ensuring satisfaction.
• Manage a book of standard personal lines accounts, including auto and home insurance policies.
• Quote new and renewal business, ensuring accuracy and timeliness.
• Assist with policy changes, endorsements, and other administrative tasks related to personal lines accounts.
• Collaborate with team members and leadership to maintain a high standard of service delivery.
• Stay updated on industry trends, products, and regulations to provide informed guidance to clients.

Qualifications/Requirements

• Licenses: Active Property & Casualty (P&C) license is required.
• Experience: Previous experience in personal lines insurance is required.
• Technical Skills: Proficiency in relevant insurance software and tools.
• Soft Skills:
  • Strong communication and interpersonal skills.
  • Excellent organizational and time-management abilities.
  • Attention to detail and accuracy in handling client accounts.
  • Problem-solving mindset with a focus on client satisfaction.
  • Ability to work collaboratively in a team-oriented environment.

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